Shyam Jaiswar

Achalkar compound

Renuka Prasad a wing.

Near Joshi High School.

V P Road Dombivali East

Mumbai

Pin code – 421201

Maharashtra.

Phone No- 860-***-****

Email Id- ad359l@r.postjobfree.com

Date of birth: 3rd October 1993

SUMMARY

Reliable and enthusiastic shift leader with deep background in reputed five star hotels of India.An experienced host who works hard to cultivate a high profile with guests, and possesses a strong anderstanding of financial margins and controls. Expertise in leading high-performing teams in fast paced, challenging environments. Friendly and energetic with exceptional communication,organization and management abilities. SKILLS

Inventory Management.

Regulatory compliance.

Strategic planning and implementation.

Team building and motivation.

Time management.

EDUCATIONAL QUALIFICATION

Completed three year B.Sc. (Hospitality and Hotel Administration) at the Institute of Hotel Management and Catering Technology, Kovalam. (2016-19) Completed B.Sc in Accounting & Finance.

Completed Higher Secondary from D.K.V.C College with 60% in 2012. Completed Schooling from Omkar English Medium School with 58% in 2010. PROFESSIONAL QUALIFICATION

Completed three year B.Sc. (Hospitality and Hotel Administration) at the Institute of Hotel Management and Catering Technology, Kovalam. (2016-19) EXPERIENCE

COMPLETED 06 MONTHS INDUSTRIAL TRAINING IN ITC MARTHA LUXURY COLLECTION HOTEL

1. (ITC MARATHA LUXURY COLLECTION HOTEL is one of the best Hotel in Mumbai,having 390 guest Room with great 4 Presidential Rooms.) Greeting the guest and assess to his Room.

Show the room to the guest guide him with speciality of room Answered question about information about rooms and amenities

( ITC MARATHA LUXURY COLLECTION HOTEL worked as senior housekeeper From 7 July 2019 TO 25 December 2021 As a Host and The supervisor Programming.

Arrival of the guest date, time, Name, and Room no.

Responsible for training the staff to give quality service.

Setting up section standard operating procedures.

Greet guests and presents the room keys

Informs The guest about the Room and all accessories are kept in room

Inform the guest about the speciality of our service and amenities

On special occasions towel art made with flowers and cake

Attending and following up on guest grievances and feedback.

Suggest Other facilities to the guest and also try to upsell.

Take a record in guest valet book for the requirements of the guest

Communicate to the guest and provide assistance with their queries.

Co-ordinate with the Front office, service staff and kitchen staff, to ensure smooth operation of housekeeping

Service the room as per the Rule of the hotel or given time by guest

Observes guests and ensure their satisfaction with the Given service.

Responding to guest complaints and achieving satisfaction and department goals

Take the feedback from guest about service to fulfil their preference.

Update daily logbook.

1 year of Experience In Cruise ship in Room Division Attender with princess Cruise.

Document Ready with:-

1. C1/D visa, Passport, Seamens book, CDC, SID Card. LANGUAGE KNOWN

English.

Hindi.

Marathi.

HOBBIES

Traveling

Communicate with people

Watching movies, playing Cricket

PERSONAL INFORMATION

Date of Birth : 03/10/1993

Nationality : Indian

Sex : Male

Religion : Hindu

Marital status : Unmarried

DECLARATION

I hereby declare that the particulars furnished above are complete and correct to the best of my knowledge and belief

Mr. Dennis mathew

Senior Lecturer,

Institute of Hotel Management and Catering Technology G.V.Raja Road,

Kovalam, Trivandrum 695527,

Phone: +91-+919*********.

Shyam

jaiswar

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