Michael Cardillo

Authorized to work in the US for any employer

McKinney, TX 75072

ad3567@r.postjobfree.com

+1-774-***-****

As a customer service professional. I know what people like and how they expect to be treated. My passion is to help people. My knowledge, experience, and ability to perform on a professional level most benefits the company to which I am committed. Authorized to work in the US for any employer

Work Experience

Server

The Cheesecake Factory - Allen, TX

April 2023 to Present

Customer service, Waiting tables, food running, etc. Understanding 27 page food & drink menu and able to explain items to patrons in detail. Providing great service and expressing genuine & authentic attitude to each and every guest to obtain, Complete guest satisfaction." Carrying all trays, plates, glassware, etc in professional manner. Consistent on treating every guest the same no matter what or who they may be. Machine Operator

Encore Wire - McKinney, TX

March 2022 to Present

Preparing and assembling of insulation line and spooling machines with specific wire and materials to get necessary product(s) completed. Understand and operate all equipment in a safe manner at all times. Wearing proper PPE always. Communicating with Leadman and supervisor to ensure materials for correct products are replenished continuously to avoid downtime or non production. Standing, bending, walking lifting for 12 hours per shift. Many other duties included. Non CDL Driver

National Packaging Supply via Mega Solutions - East Providence, RI December 2021 to March 2022

Daily delivery driver for local Packaging supplier. Follow all traffic laws & DOT regulations. Awareness of size & height of vehicle and ability to navigate truck in the tightest, most difficult areas in all weather conditions. Knowledge of local area. Sense to follow GPS at times and reroute myself around any low clearance overpass. Have the ability and insight to direct myself and vehicle to proper loading dock(s) area or places to offload pallets or products. Receiving payment for COD delivery and obtain signature from receiving department or supervisor upon delivery. Help with loading of trucks and trailers and moving materials in warehouse with forklift or pallet jack. Contact office or receiving department when necessary.

COVID-19 Tester

Med Tech (via Mega Solutions) - Cranston, RI

January 2022 to February 2022

Assisting with and performing rapid COVID and PCR test at vehicle pull up site. Explaining self swab procedure to employees. Placing swabbed applicators into correct test tubes or with droplets on Bin ax Ag card readers. Instructing individuals on drive up testing procedure and providing follow up date and time for additional testing or information for employees returning to work. Proper donning on/off usage and disposal of Personal Protective Equipment etc. Maintenance & organization of separate storage containers for new and performed tests to be assessed immediately. Conference service tech

FM Global - Norwood, MA

October 2019 to February 2022

Providing setup and breakdown for events of all sizes. Servicing small and large business meetings in 40,000 square foot conference center. Moving furniture from room to room and put in place to its designated area. Covering tables and chairs with linens or tablecloths and or proper accessories. Attending to audio video assistance when necessary. Setting up patio chairs on outdoor pavilion for wedding ceremonies. Constantly communicating with multiple departments and control team over two- way radios before, during, and after functions to maintain complete satisfaction for guest. We also helped with kitchen duties such as plating up entrees with several cooks and executive chef. Leading a team of half dozen or more laborers. Providing guidance to new and existing employees during setup and breakdowns. Also participating in hotel guest assisting with general room maintenance. Trash removal, cleaning and sanitizing duties. Inventory control. Etc. Litter (Trash Cleaner) Picker

Mega Solutions - Pawtucket, RI

May 2021 to January 2022

General property cleaning and maintaining outdoor facility. Picking up litter from streets and driveways as well as trash dump site. Sorting metals, mattresses, tires, wood, and appliances. Keeping garage tidy. Heavy lifting and moving equipment. Monitor waste oil receptacles. Some light landscaping such as brush/weed & branch trimming. Assist with on site scale traffic, in/out. Providing instructions for residents to use site accordingly. Walking for a period of 8-10 hrs in all weather conditions. Laborer

Waste Management - Cranston, RI

August 2020 to December 2020

Laborer for national trash company. Ability to perform physical activity such as heavy lifting, consistent bending, standing, walking, jogging. Packing residential yard waste in rear load mobile trash compactor. Operating hopper controls to push material into truck body with packer blade. Maintain constant pace to get through sometimes 10-12 hour shift. Monday through Friday. Always follow all safety guidelines and company procedure at all times. Communicate professionally with drivers to ensure safe backing down dead ends and one way streets. Ability to stand safely on step of truck for long periods of time. Getting on and off or in and out of truck hundreds of times a day/week. Bartender

Federal Taphouse and Kitchen - Providence, RI

February 2019 to August 2019

Greeting customers and verbally giving menu options, food, beer, & drink knowledge. Communicating with other front of house & kitchen staff when ordering or picking up and serving orders to guests. Arrange seating according to bar setup and cpu ordering systems. Provide suggestion(s) of food(s) and or beer/wine pairings. Handling cash/credit cards. Balancing drawer open/closing of shifts. Give feedback to manager or owner based on new drinks or menu items created/sold. Working with public. Kitchen Steward, Banquets Server, Houseman, Bartender Providence Biltmore Hotel - Providence, RI

September 2014 to February 2019

Uber Driver Partner

self-employed - Boston, MA

August 2016 to November 2016

Driving and using Uber Partner app to direct and guide from customer to customer pickup & dropoff. Some customers travelling across state or states. Providing complimentary bottled water and candy to riders. Valet Parking Attendant

Cafe Nuovo - Providence, RI

May 2010 to December 2014

Greeting restaurant guest by opening passenger/driver's door. Issuing ticket or numbered chip assigned to their personal vehicle. Providing secure parking during visit. Assuring safety of vehicle(s) whereabouts, as well as keeping keys locked in a specific location with only access by restaurant

(specifically valet)personnel. Retrieving vehicles upon customer's exit of establishment. Driving manual and automatic transmission vehicles. All types and sizes. Helping out newer valet attendants with high end vehicles because they couldn't always find parking brake or understand the transmission (location of switches, locks, or push buttons of certain high end models etc... Delivery Driver/Customer Service

Munroe Dairy - East Providence, RI

October 2010 to July 2011

Driver/Milkman for milk and produce/food service truck. Local milk company with nearly 20 routes distributed across RI, MA, & CT sold over 200 different food products for home delivery service. Early A.M. start time. Upon daily arrival. Unplug truck from refrigerator unit and proceed to dock to load with daily items necessary to fill route orders. Catering to clients food needs weekly and or bi weekly. Lots of driving, standing, physical moving and lifting objects. Server / Bartender

The Hi Hat - Providence, RI

August 2003 to October 2010

Server for upscale Jazz club and restaurant. Customer Service based position. Food and beverage knowledge as well as industry aesthetics. Operating CPU ordering systems. Understanding connection between front of house/back of house daily operations. Inventory control. Managing cash on hand for money and credit card transactions. Verbal communication skills necessary for explaining many food and beverage items to guest in detail. As well as upselling/pairing wines and champagne for customers regularly. Ability to stand and walk or carry equipment for long periods of time, etc. Backwaiter/Server

Costantino's Ristorante - Providence, RI

June 2001 to August 2003

Serving fine Italian foods and drinks at local upscale establishment. Extremely busy high end restaurant with indoor and outdoor seating, table side flambe, and at times live musicians. Greeting guests, reciting daily fresh catch or special dishes, taking drink orders, dessert, any other orders captain may request. Expressing and providing highly efficient and accurate service to each and every guest. Carrying banquet trays up and down narrow stairs.

Busser/Server Assistant

Twin Oaks Restaurant - Cranston, RI

September 1999 to May 2001

Working as a server assistant on large walk in parties of 6 or more, usually 10 - 20 people per table. Section provided service for 35-50 people at once. Always clearing and resetting tables. Also taking dessert orders and serving and clearing with main waiter in section. Waiter

Casino Restaurant - Johnston, RI

September 1996 to September 2000

Serving the most authentic Italian cuisine in a small dining establishment with 16 tables and small bar. Owned by an older couple who migrated here years ago from MonteCassino, IT. They provided the freshest ingredients, some from their local homegrown greenhouse, other from local businesses. Making great experiences and meeting great people

Education

GED

Skills

• Banquet Experience

• Bartending

• Serving

• Moving

• Listening

• Cleaning

• Sales

• Customer service

• Laborer

• Talking

• Driving

• Lifting

• Route driving

• Box truck

• Delivery Driver Experience

• Load & Unload

• Valet Parking

• Culinary Experience

• Manual Transmission Experience

• Inventory Control

• Heavy Lifting

• Computer literacy

• English

• Landscape Maintenance

• Forklift

• Machining

• Rear Loader Truck

Certifications and Licenses

Driver's License

Assessments

Work style: Reliability — Completed

September 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Completed

Sales skills — Proficient

January 2022

Influencing and negotiating with customers

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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