Chevy Chase, MD 240-***-**** ad34v4@r.postjobfree.com

Agile and Enterprise Transformation Coach-

SAFe SPC, RTE, SASM, SSM, PMPO, PMP, MIS

Building and Sustaining Lean-Agile Cultures/ Agile Coaching/ Release Train Engineer/ Enterprise Agility/ Launching Agile Release Train/ Lean- Agile/ Lean Agile Training/ SAFe Principles/ Scaled Agile Framework/ Design-Build Projects Web Application Development System Implementations Data Migrations Digital transformation/ Cloud Migration/Compliance Initiatives Program Evaluations Needs Assessments Agile Maturity assessments/ Agile metrics/ Proficient in Agile tools as admin and user - (Jira, Agile Hive Confluence Focus Build, IMS, MS Projects) Qualitative & Quantitative Studies

Passionate and dedicated Enterprise Transformation Coach and previously Project Manager with a 14-year tenure of inspiring Agile transformations in sectors ranging from healthcare to government. At Lockheed Martin and DHS ICE, I championed major digital transformation effort incorporating the Agile values of collaboration, customer-centricity, and adaptability, resulting in enhanced organizational agility and improved stakeholder satisfaction. My approach has consistently delivered measurable benefits including accelerated time-to-market, increased process efficiency, and heightened team engagement. I take pride in cultivating environments that prioritize individuals and interactions, harnessing the collective strengths of teams to foster innovation and drive business success. Embodying Servant Leadership, I empower individuals to grow into leaders themselves, ensuring that the transformational change is both sustainable and deeply rooted in the principles that make Agile transformative.

Experience

Lockheed Martin: The One Lockheed Martin Transformation (1LMX) ERP Modernization

Lead Release Train Engineer (RTE), Asset Management Release Train Mar 2023 – Current

Possess a Bachelor's degree Public Health- Biostatistics and Master’s degree in Management information systems from University of Maryland with over 14 years of professional experience, augmented by a Master's degree relevant to the field. Skilled in resolving complex technical issues through collaboration with cross-functional teams. Proficient in conducting Program Reviews and overseeing technical design reviews with stakeholders. Expertise in utilizing Lockheed Martin's JIRA Agile Hive software and Focus Build SAP for issue and project tracking, ensuring efficient project management. Applied execution metrics effectively to manage multi-product development cycles and release schedules, optimizing productivity and deliverance to the crucial 1LMX digital transformation.

Ensuring Asset Management ART adherence to 1LMX Agile methodologies across and outside the ERP Portfolio, overseeing scope decomposition, planning, story definition, definition of done, job size, acceptance criteria and timely board updates.

Collaborating with the ERP STE/Orchestrator and PMO on month-end reporting, earned value metrics, and other PMO directives.

Monitoring 8 jira Agile Hive boards within ARTs, assisting and acting as a backup to Scrum Masters to maintain accurate performance metrics.

Support CAM and CAM analyst in ensuring alignment between Agile Hive, SAP Focus Build and the IMS.

Leading oversight for Asset Management ARTs and product teams, resolving bottlenecks and identifying/mitigating risks to streamline workflow.

Coaching and supporting 4 Scrum Masters and 3 Product Owners deliver PI plan, identify, and create dependencies/blockers and action plan

Acting as a Change Agent, driving Agile Transformation and promoting decentralized decision-making, alignment, and coordination.

Monitoring program outcomes and solution health through key performance metrics, ensuring a results-oriented approach in Jira/confluence for live update.

Setup and monitor several Jira Structure reports to monitor the Asset Management ART agile health indicators such as velocity/load, missing linkages from stories to features to capabilities, missing fields such as size, acceptance criteria and description.

Organized and supported Program Increment (PI) Planning Events to align cross-team efforts and facilitate solution delivery per the solution train’s guidance.

Championing continuous process improvement, ensuring that enhancements were value-driven and aligned with overall solution goals.

Enterprise Agile Transformation Adjunct Professor

Georgetown University School of Continuing Studies Jan 2022- Current

Key Responsibilities and Achievements:

Developed and instructing a comprehensive curriculum on Agile transformation strategies for enterprise-level organizations, emphasizing real-world application and theoretical foundations.

Mentoring and guiding professionals from various industries in understanding and implementing Agile frameworks within their organizations, contributing to their professional growth and transformation success.

Collaborating with academic and industry experts to stay abreast of the latest Agile transformation trends, integrating innovative concepts into course materials.

Facilitating interactive learning experiences, including simulations and group projects, to demonstrate the principles and practices of successful Agile transformations.

Assessing and evaluating student progress through practical examinations and project work, providing personalized feedback to support continuous improvement.

Conducting research and publishing findings on the impact of Agile methodologies in large-scale enterprises, reinforcing the university’s position as a thought leader in the field.

Engaging in community and academic events as a representative of Georgetown University, expanding the reach and impact of the Agile transformation program.

Navy Federal Credit Union

Enterprise Agile Transformation Coach January 2022- March 2023

Key Achievements:

Successfully led the strategic planning and execution of Agile methodologies across multiple high-performing development teams, enhancing program efficiency and performance at a company-wide scale.

Designed and conducted comprehensive training sessions for cross-functional business units, significantly strengthening Agile, SAFe, and Scrum practices within the enterprise.

Mentored and developed software development teams in adopting Scrum, Kanban, DevOps, and SAFe methodologies, resulting in a 25% increase in deployment frequency and a 40% reduction in lead time for changes.

Facilitated and actively participated in Agile ceremonies and events, providing critical insights and actionable feedback that continuously improved team performance throughout project lifecycles.

Embedded the Agile mindset across teams by elucidating the Agile Manifesto values, which led to a measurable enhancement/increase in project delivery speed and quality.

Delivered robust support with Agile tools such as Jira, Azure DevOps, and Confluence, streamlining project tracking and collaborative efforts.

Acquired an in-depth understanding of Information Services sectors, including architecture, design, development, testing, deployment, and operations, driving the integration of these domains to meet and exceed business goals.

Engaged with senior executives to advocate for and facilitate the adoption and refinement of Agile practices, securing executive buy-in for critical process improvements.

Vigilantly tracked and monitored Agile project metrics, pinpointing potential risk areas and spearheading strategic initiatives to mitigate issues, optimizing project outcomes.

Core Competencies:

Agile Methodology Implementation: Expert in applying Agile principles to complex projects and large-scale programs, achieving significant improvements in productivity and team dynamics.

Leadership & Training: Proven ability to lead, educate, and empower diverse teams, promoting a culture of continuous improvement and innovation.

Strategic Planning: Adept at aligning technical initiatives with business objectives, ensuring that all aspects of information services work in harmony to support overarching company goals.

Executive Communication: Skilled in articulating concepts and strategies to senior leadership, influencing key decisions and strategic direction.

Problem-Solving: Exceptional analytical skills in identifying challenges within Agile projects and devising effective solutions to enhance processes and outcomes.

Lockheed Martin: Rotary and Missions Systems IT

Enterprise Agile Coach July 2019- January 2022

Key Contributions:

Helped stand up the Agile Management Office to support RMS IT.

Led and provided strategic leadership, guidance, and mentorship to elevate the RMS IT organization's performance.

Championed the widespread adoption of Agile methodologies within RMS IT, spearheading the Agile transformation initiatives that resulted in a 35% increase in project delivery efficiency.

Facilitated the development and implementation of Agile practices, including Scrum, Kanban, and SAFe, across multiple teams, ensuring cohesion and alignment with enterprise-wide Agile objectives.

Recognized as an expert in JIRA (RMS and EO) and Confluence, administering and optimizing these platforms to enhance team productivity and cross-functional collaboration.

Played a pivotal role in the LMCO digital transformation by conducting Value Stream mapping sessions, establishing a robust framework for the formation of Agile Release Trains (ARTs), significantly improving time-to-market for new initiatives.

Technical Proficiencies:

JIRA & Confluence Mastery: Utilize advanced features as both an admin and user to streamline project management processes, improve documentation, and foster a collaborative work environment.

Agile Methodologies Expertise: Proficient in driving Agile practices that align with strategic business goals, enhancing responsiveness to market changes and customer needs.

Shega Consulting LLC - Department of Homeland Security- ICE

Office of the Chief Information Officer, Solution Delivery Division, QA Branch

Enterprise/Senior Agile Coach- Washington DC Nov 2017 – July 2019

Dynamic Senior Agile Consultant with over 5 years of strategic experience in facilitating Agile/DevOps transitions at the Office of the Chief Information Officer, ICE/DHS. Proven track record in authoring essential transition strategies and training materials, improving Agile maturity across multiple teams, and leading significant cloud migration initiatives.

Senior Agile Consultant, Immigration and Customs Enforcement (ICE), DHS – Office of the Chief Information Officer (OCIO)

Agile Transformation Leadership:

Led the strategic transition to Agile/DevOps, authoring a comprehensive playbook that was adopted by contractors for aligning with ICE’s Agile/DevOps practices and utilized by QA for compliance assessments.

Developed and implemented an Agile Maturity Model to assess 24 teams, focusing on areas such as Scrum, Kanban, Product Ownership, and DevOps readiness, which informed an organizational maturity dashboard.

Training and Development:

Designed and executed monthly training on Product Owner roles and backlog structuring, enhancing Agile maturity across the department. Created and delivered a Scrum Master Training program and a User Story Workshop to address and improve story quality.

Client Engagement and Collaboration:

Crafted and presented briefings on OCIO's Agile methodologies, successfully advocating for a shift from traditional consulting to a partnership-based engagement model.

Initiated and developed a briefing series to redefine IT Project Manager roles within Agile methodologies.

Portfolio Management:

Oversaw the Agile transformation for the Enforcement Removal Operations portfolio, administering quarterly team assessments, and providing tailored training, JIRA support, and Agile coaching.

Managed and refined a large product backlog of over 2000 items, ensuring effective prioritization and backlog health through regular strategic planning sessions with Product Owners and Project Managers.

Cloud Transition Initiatives:

Played a key role in ICE's migration from on-premises data centers to cloud platforms, including Azure and AWS, coordinating weekly progress reviews and strategic stakeholder engagement over an eight-month period.

Administrative Office of the US Courts (AO)

Department of Technology Services (DTS) Enterprise Project Services Division (EPSD)

Enterprise Agile Transformation Coach, Washington DC Nov 2016 - Nov 2017)

As a pivotal force in organizational agility, I successfully coached and mentored three agile delivery teams, guiding roles across all levels to foster an Agile-centric culture. My expertise in lean/Agile practices, coupled with robust facilitation, mentoring, and professional coaching skills, contributed to significant business value and cultural transformation.

Key Contributions:

Enabled teams to set and fulfill realistic delivery commitments by providing clear guidance and fostering a transparent vision.

Enhanced Product Owner effectiveness, ensuring alignment of the team's work with strategic goals and roadmaps.

Elevated Agile/Scrum practices through targeted mentoring of team members.

Prepared teams for Program Increment (PI) planning, optimizing the collaborative effort towards successful iterations.

Led system demos and facilitated regular Agile Release Train (ART) synchronization meetings, improving cross-team coordination.

Designed and disseminated custom training materials, addressing unique team roles and enhancing Agile knowledge.

Advised on the structuring of Program, Portfolio, and Value Stream teams, optimizing the organizational team architecture.

Advocated for and embodied servant leadership principles, driving improvements in Agile processes and performance metrics.

Identified and mitigated organizational barriers to Agile adoption, strategizing with leadership to ensure transformative success.

Fostered a culture of self-organization, leading to empowered teams and enhanced project ownership.

Championed continuous improvements within business lines, resulting in measurable efficiency gains.

Cultivated a culture of openness and collaboration, significantly boosting team morale and fostering an environment conducive to continuous improvement.

Sodexo – Multinational food service and facilities management organization serving 34,000 sites in 80 countries

Purchasing & Ordering Supply Chain Management

Agile Coach – Gaithersburg, MD Jan 2014 - Nov 2016

Involved in the transformation to the program level and beyond IS. Helped with efforts to apply Agile principles in business operations areas and program level. Coached the organization through defining a IS Transformation vision and roadmap. This led to Agile being piloted then scaled to Enterprise Stable Teams. Servant Leadership, Facilitation and Team Collaboration workshops were also rolled out. Responsible for leading 4 large Scrum of Scrum teams alongside with Agile Coaches.

Led the transition of a traditional IT organization to an enterprise agile teams. Over 250+ people were part of this transformation across every IT and business roles including 3rd party vendor. The transformation resulted increased speed of business value delivery to Sodexo internal customers by 50%, and decrease production defect by 30%.

Provided hands- on coaching and mentoring to 5 new product delivery teams ( 4 scrum and 1 kanban) through initial adoption “growing pains” and into highly functioning, independent teams.

Worked closely with the Product Owners on Project Roadmap development, backlog refinement and prioritization to ensure value delivery.

Created agile transformation strategy and journey map including tactical details to ensure successful transformation.

Managed multiple advance analytic projects across Sodexo including Tableau.

Developed and delivered team and organization training materials and workshops, building knowledge and skills to facilitate the Agile transformation

Worked with management to identify Agile metrics for measuring team performance

Worked with Agile Management Office with definition of team maturity standards and training plans

Project Manager/Product Owner – Gaithersburg, MD Feb 2013- Jan 2014

Selected as a member of transforming team to transform a high-profile IT build/deploy projects to Agile project management methodology as part of an enterprise initiative to eliminate third-party platform providers across North America. Concurrent with the project management work listed below, worked closely with PMO in bringing projects to adopt Agile methodology, oversee 100+ vendor contracts and relationships, run ongoing audits to verify vendor pricing and recover $1M+ in lost costs, and manage quarterly reporting and secondary billing to collect $2M+/year in VDA from 60+ manufacturing partners.

Invoicing System Build & Implementation

●Drove regional development and deployment of $15M UIPS (Unified Invoice Processing System) platform set to eliminate $1M in vendor fees while reducing supplier invoicing time, manual errors, and delivery delays and ultimately transitioning 100% of unit purchases from non-compliant suppliers to contracted suppliers.

●Designed PMO-level 2-year project roadmap, including project scheduling, milestones, risk management, and master resource plan.

●Coordinated 8 project leads in preparing regional vendor data and directing pilot launch in Maryland (HQ) region – establishing a success model for rollout across US and Canada.

Retail Menu Management System Implementation

●Project-managed design and rollout of a centralized, integrated system housing national and unit menus, recipe/production management, and purchasing and inventory data - achieving 15% decrease in inventory, 25% reduction in processing, and 2% cuts in food costs (for soft launch).

●Constructed master schedule for phased rollout in the US across 2 years, requiring heavy coordination with Area Directors, Unit Managers, and Division Managers in all 50 states.

●Led 6-month regional pilot launch, including hands-on ownership of data structuring and data mapping to sub-sub-categories, plus user testing and UI/UX design for 2 modules.

●Co-developed reporting architecture, enabling first-time visibility into lost opportunities and exceptions, as well as fluctuating menu costs and margins at the site, regional, and global levels.

Vendor Lookup Tool Deployment

●Laid out 1-year project scope and timeline on a $3M budget for deployment of MySupplier Locator, an internal tool enabling North America staff to search contracted regional and DSD VARs/suppliers by zip code, product family, and sub-family.

●Conducted vendor analysis using SAP and CaRMA (Oracle System) data to quantify the rebate benefits of choosing contracted (preferred) vendors over non-compliant vendors.

Cost Data Management System Migration

●Owned $1.5M end-to-end platform transition from MS Access to Oracle-based Brio/EDW system, mapping out and executing 9-month migration to successfully replace 1 FTE.

●Established system architecture enabling leadership to evaluate North America and US spend and compliance against Sodexo’s overall $8B global purchasing budget.

PROJECT MANAGER Sodexo– Gaithersburg, MD Jan 2012-Feb 2013

Led a series of technology implementation and data migration initiatives to facilitate the maintenance of over 100 supplier/vendor contracts, including tracking signed agreements, unsigned contracts, insurance certificates, release documents, and indemnity agreements. On a monthly/quarterly basis, prepared audits on prime distributors, mapped sub-sub-categories for 14,000+ products in SAP, generated reports to identify

non-compliant contracts, and reclaimed up to $400,000/quarter in VDA rebates from 50 manufacturers – while leading the following projects:

Financial Systems Project Management

●Acted as PMO lead, overseeing 5-10 active internal financial technology initiatives, including system installations, integrations, and enhancements to establish/maintain product compliance.

●Developed and monitored project roadmaps and resource plans, managed project issue logs, prioritized issues/challenges, reviewed monthly status reports, and facilitated team leadership meetings.

●Reported up to segment VPs and Supply Management Directors and Account Managers.

GPO Data Integration

●Coordinated 6-month project involving design and data integration of Group Purchasing Organizations into Access system to enable global discount calculations across all contracted products.

●Designed and managed contract management forms, queries, and reports accessed through Finance page.

Reporting System Design & Implementation

●Took the lead in creating. bac file reporting architecture published to distributors and manufacturers to isolate non-compliant vendors by category and geography.

Time Management Application Migration

●As a member of an elite 5-Star team, managed unit data extraction, preparation, and mapping in support of transition from ADP to KRONOS, capturing savings of $1M/week.

--Education--

Certifications:

SAFe 5.0 Program Consultant\SAFe 5.0 Advanced Scrum Master\SAFe 5.0 Product Owner\SAFe 5.0 Scrum Master\ PMI- Agile Certified Practitioner\ Project Management Professional PMP\ Agile Essentials, TEK Systems\ Certified in System Analysis

Degree:

MIS Tech management- Emphasis in Information Systems & Services: University of Maryland

BS Community & Public Health- Concentration in Biostatistics: University of Maryland

Adjunct Professor at Georgetown, School of Continuous Studies

TECHNICAL SKILLS SUMMARY

TECHNOLOGIES: JIRA, Agile Hive, Focus Build, IMS, MS Project, Visio, MS SharePoint, Project Portfolio Management (PPM), LotusNotes, HTML5, JavaScript, CSS, jQuery, HP, Oracle Cloud, Brio, SQL Server R2, SAP, SAS, Primavera, MS Access, Salesforce, various CRM Systems, MS Office (Excel, Word, PowerPoint), Adobe Photoshop, Adobe Dreamweaver, Pyxis, KRONOS, ADP, Concur, PeopleSoft

METHODOLOGIES: SAFe 4.0 for Lean Software and Systems Engineering, Kanban, Scrum, Extreme Programming, Software Development Lifecycle (SDLC), Project Management Lifecycle (PMLC), Waterfall Development, User-Centered Design, Bench Marking, PMBOK Implementation, Project Portfolio Management

COMPETENCIES: Design, Development, and implementation of Agile transformation, Strong presentation and facilitation skills, coaching and mentorship experience, experience with lean thinking, creating Agile training/workshop material, Requirements Gathering & Analysis, Software Architecture Design/Development/Testing, Web- Based Applications & Integrated Enterprise Services, Database Structural Design & Administration, Reporting, Data Mining, RDBMS, Web Architecture Design, Benchmarking, Scoping, Wireframing, Dashboard Metrics & Reporting, Data Visualization, Contract Negotiation and Optimization, SOWs, SOPs

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