Customer Service Representative
Resume:
CHRISTINE E. KELLEY
* * ******** **. *********, NV, 89447
Administrative experience in a variety of environments. Strong clerical and customer service orientation and the capability of working on a variety of tasks, either independently or as a team member, in fast-paced, constantly changing environments.
EXPERIENCE
May 2023 to Present
DINI’S LUCKY CLUB
As slot attendant/key holder/change handler, responsibilities are to deliver an exceptional guest experience. Repairing slot machines, delivering change, serving drinks when necessary, making sure the casino is kept in a clean and inviting condition.
January, 2021 to May 2023
UNEMPLOYED
Due to COVID-19, a lack of work caused staff reductions; my position was eliminated.
August, 2017 through January, 2021
RICOH-USA
Responsible for effective implementation and management of RICOH Service Excellence. Functions as a document specialist or other operations worker. Handles formal contact with the customer on a daily basis in MS. Provides training on workflow and machine operations when necessary. Ensures payroll accuracy by overseeing and correcting all time clock punches. Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies. Ensures the quality of operations for shift by assisting in the achievement of goals in Audit and Deadline compliance. Meets quality and deadline standards by the effective use of job scheduling practices. Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work. Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with sales department. Ensures all direct reports execute objectives by the use of a developmental plan/ninety (90) day plan and regular performance reviews; posting productivity, quality and deadline results. Maintains positive internal working relationships with all department employees by communicating in a professional manner. Completes site reports and other paperwork on time and accurately. Completes month-end management report in the absence of Site Manager. Possesses ability to manage financial results by interpreting projecting, managing declining balances and reconciling profit and loss statement. Responsible for managing P&L. Performs other duties as assigned.
December, 2014 through March, 2017
ZULILY
As a warehouse associate, duties included processing arrivals and putting away products.
Picking, packing and/or shipping customer orders.
Associates also perform indirect tasks as requested, such as working on computers to solve inventory problems, counting and reporting inventory accuracy, or ensuring efficiency of the warehouse through replenishing supplies and/or organizing work areas.
July, 2014 through September, 2014
RICOH-USA
Print Specialist involved accurate reproduction of printed materials by the center or outside vendors. Customer service through phone and face-to-face contact. Electronic record-keeping and processing of orders. Scheduling service to convenience printers and copiers. Building and maintaining customer relationship.
March, 2012 to July, 2014
Homemaker
December, 2011 through March, 2012
RICOH-USA through CRS Group
Senior On-Site Service Specialist. As a business center employee, job responsibilities included greeting guests of the hotel/casino and completed their requests, whether it is for information, use of the center's computers, picking up or shipping out packages by USPS, UPS or FedEx. Accurate reproduction of printed materials for guests or property employees. As a mailroom employee, we would pick-up mail from the post office, and then accurately and in a timely manner, distribute it into assigned mail boxes.
June, 2011 to December, 2011
Homemaker
September, 2007 to June, 2011
IKON Office Solutions, a RICOH-USA Company
Copy Center On-Site Service Specialist responsibilities include ensuring the timely and accurate reproduction of printed materials, maintains accurate and complete department billing records, determines equipment repair schedule, maintains supply inventory and resolves staff and customer service issues for the copy center.
October 2006 to September 2007
Homemaker
April 2006 to October 2006
Reitman Associates
Answering phones, typing quotes to current and prospective clients, ordering supplies, post office runs, banking, maintaining/updating client files (manually and electronically).
February 2003 to April 2003
CITY OF WEST HAVEN POLICE DEPARTMENT School Crossing Guard
Directed pedestrians and vehicular traffic through busy school intersection.
August 1999 to February 2003
SNET-SBC-AT&T
General office associate included, filing, managing customer correspondence/data entry. Ordering of office supplies and coordinating repairs of all office equipment. Scheduling office parties and running outside errands for department. Created incentive displays to distribute throughout the customer service call center.
March 1994 - August 1999
TEMPORARY EMPLOYMENT, VARIOUS AGENCIES
Clerical/Office support included customer service, typing, filing and other general office duties, as assigned.
August 1988 - March 1994
ENTHONE, INC.
Processing and/or directing all sales, invoicing, database management, document preparation, word processing, customer service and other duties as assigned.
February 1987 - August 1988
REGENCY I & II PROPERTY MANAGEMENT
Rental office manager involved interviewing and qualifying prospective renters, showing apartments,
Completing lease agreements, collecting rent. Supervised maintenance of all units and handled all tenant complaints.
August 1979 - February 1987
FIRST BANK, CONNECTICUT NATIONAL BANK
Telephone Customer Service Representative, 1984 - 1987
Provided prompt and courteous customer service for new and existing customers Processed applications and either approved or declined them based on bank guidelines
Administrative Assistant, 1979 – 1984 (full time, permanent) Daily balancing of deposits, supervising proofing activities, processing Visa and MasterCard payments, researched and reconciled branch cash balance discrepancies
EDUCATION
Graduated 1978 West Haven High School
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