Samantha Tapsy

SCRUM MASTER / IT PROJECT MANAGER

**** *. **** ** #*

Kissimmee, FL 34746

(P) 863-***-****

(C) 321-***-****

ad34ld@r.postjobfree.com

OBJECTIVE:

Accomplished IT Project Manager and Certified Scrum Master with 15+ years of experience with a proven track record of successfully leading cross-functional teams through the entire project lifecycle. Dedicated to fostering Agile methodologies, optimizing workflows, and delivering high-quality IT solutions. Seeking a challenging role to apply strategic planning, leadership, and technical expertise in driving project success and continuous improvement. SKILLS:

Adaptability

Agile Methodology

Budget Planning

Coaching and Mentoring Collaboration

Communication

Conflict Resolution

Data Analysis

Data Modeling

Facilitation Skills

Metrics and Monitoring Organizational Awareness Problem Solving Process Improvement Project Management

Requirements Gathering

Servant Leadership

SQL and Database Knowledge

Tool/Applications Proficiency

EXPERIENCE

Programmers.io, Orlando, FL - Scrum Master/Agile Coach (Contract) August 2022 - November 2022

CNO Financial, Orlando, FL - Scrum Master/Agile Coach (Contract) April 2022 – August 2022

Universal Orlando, Orlando, FL - Scrum Master

November 2021 - February 2022

Disney Cruise Lines, Celebration, FL - IT Project Manager October 2018 – November 2021

FedEx Services, Maitland, FL - Scrum Master III

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January 2017 - October 2018

Florida League of Cities, Orlando, FL - Business Analyst II (PMO) April 2014 – January 2017

BBA Aviation, Orlando, FL - Business Analyst (IT PMO) April 2014 – January 2017

CHEP, Orlando, FL - BI Reporting Business Analyst

April 2014 – January 2017

RESPONSIBILITIES:

Responsibilities for IT Project Manager:

• Led and oversaw the planning, execution, and completion of IT projects within scope, budget, and timeline.

• Collaborated with cross-functional teams to define project objectives, requirements, and deliverables.

• Developed comprehensive project plans, including resource allocation, task assignments, and risk management strategies. • Communicated effectively with stakeholders, providing regular updates on project progress and addressing any issues or concerns.

• Utilized project management tools and methodologies to streamline workflows and ensure efficient project delivery. • Fostered a positive team environment, promoting collaboration, accountability, and continuous improvement.

• Managed project budgets, tracking expenses and ensuring cost-effectiveness while maintaining high-quality standards. • Identify and mitigate risks proactively, implementing contingency plans to address unforeseen challenges.

• Ensured compliance with industry standards, regulations, and best practices throughout the project lifecycle.

• Facilitate post-project reviews to analyze successes, challenges, and lessons learned for continuous improvement.

Responsibilities for Scrum Master (Servant Leadership):

• Facilitated and championed Agile and Scrum principles within the team, fostering a culture of collaboration, transparency, and continuous improvement.

• Served as a servant-leader, supporting the development teams in achieving their goals and removing impediments to enhance productivity.

• Organized and led Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives. • Collaborated with the product owner(s) to refine and prioritize the product backlog, ensuring alignment with business objectives.

• Shielded the team from external disruptions and distractions, allowing them to focus on delivering high-quality increments of work.

• Monitored and tracked the teams’ performance metrics, identifying opportunities for improvement and implementing adjustments as needed.

• Facilitated communication and collaboration among team members, stakeholders, and other Scrum Masters in larger organizational contexts.

• Continuously coached and mentored team members and other department teams on Agile practices, fostering a self

organizing and empowered team culture.

• Promoted a culture of continuous improvement, encouraging the team to regularly reflect on their processes and implement changes for efficiency S.Tapsy

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• Actively participated in scaling Agile practices and frameworks, adapting them to the specific needs and requirements of the organization

Responsibilities for Business Analyst (Business Intelligence & Reporting):

• Collaborated with stakeholders to gather, analyze, and document business requirements for Business Intelligence (BI) solutions.

• Translated business needs into data requirements, ensuring alignment between data solutions and organizational goals. • Designed and created detailed documentation, including data models, process flows, and specifications for BI reports and dashboards.

• Worked closely with data engineers and analysts to ensure the availability and accuracy of required data for BI initiatives. • Conducted data analysis to identify trends, patterns, and insights that contribute to informed business decision-making. • Developed and maintained a deep understanding of business processes, systems, and industry trends to provide valuable insights.

• Collaborated with BI developers to validate and test BI solutions, ensuring they meet business requirements and data quality standards.

• Provided support and training to end-users, enabling them to effectively utilize BI tools and understand the insights derived from data.

• Participated in cross-functional teams, bridging the gap between business users and technical teams to drive successful BI implementations.

• Stayed abreast of emerging BI technologies and

methodologies, recommending enhancements to existing processes to optimize BI capabilities.

EDUCATION

Long Island University, Brooklyn, NY - Bachelors of Science August 1997 - December 2001

Major: Marketing & Management

Minor: Psychology

CERTIFICATIONS:

• SAFe Certified Scrum Master

Scaled Agile, Inc

• SAFe 4 Practitioner

Scaled Agile, Inc

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