Customer Service Des Moines

April **** to Current

Tamra Anderson

Summary

Motivated professional with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Works great alone or with others and consistently exceeds expectations. Skills

Problem resolution

Sales

Quality

Customer service

Computer applications

Billing

Banking

Planning & Organizing

Data Management

Training & Development

Organizational Skills

Critical Thinking

Good Work Ethic

Communication

Professional

Conflict Resolution

People Skills

Microsoft Office

Reliable & Trustworthy

Computer Skills

Relationship Building

Friendly, Positive Attitude

Team Building

Professional Correspondence

Office Management

Problem-Solving Abilities

Excel

Project Planning

Leadership

Experience

Global Atlantic

Licensing & Contracting Specialist

Des Moines, IA

Onboarding new Marketing Organization, Agents, and Agencies to sell Global Atlantic products in a high-volume environment with accuracy

Processing background check, state appointments, Enrollment of new agents Utilize a checklist approach to ensure all required credentials are in good order Validate critical compliance regulations are fulfilled correctly Follow a detailed state matrix to validate appropriate state training requirements and completed Maintain multiple systems and thoroughly document work activity and ongoing communication on assigned tasks

Calculate and verify commission accurately

Remain current on changes and updates for processes and operational procedures to ensure compliance with all regulations and expectation

Timely & accurate processing of control reporting and processing requests System Audits and Compliance

Audited documents to verify compliant policies and procedures Des Moines, IA 50317 - 515-***-**** - ad34k6@r.postjobfree.com August 2021 to February 2022

December 2016 to May 2021

December 2011 to June 2012

September 2005 to February 2011

Submitted daily reports in Excel.

Wells Fargo

Loan Documentation Specialist

Des Moines, IA

Worked with external vendors when required for specific projects or transactions Reviewed final documents for accuracy after completion of each transaction Coordinated with other departments within the organization regarding ongoing projects or initiatives related to Loan Documentation activities

Reviewed and verified project documents for completeness, format and compliance with contract requirements

Evaluated various forms of documentation and reports for accuracy and completeness, identified deficiencies and advised on appropriate corrective measures to improve information details or processes Managed document processes through scanning, filing and transmitting while following all standard procedures

Utilized document control database system to allow for better tracking and revision identification. Southeast Polk community School District

General Education Teacher

Pleasant Hill, IA

Helped students cultivate life and social skills like using public transportation, appropriate emotional expression and communicating with co-workers and employers Attended conferences and completed industry training to maintain current knowledge of field Worked with individual students to bring up to level or help gifted advance further Built relationships with students of all cultural, social and economic backgrounds Prepared equipment and organized supplies to facilitate learning Tracked individual student progress and adjusted teaching methods to improve understanding of material Helped students succeed through coaching, mentoring and positive reinforcement Mentored and tutored individual students struggling to understand lecture objectives Taught concepts found on standardized tests and built necessary support skills to help students perform well.

Iowa Health Pain Clinic

Patient Care Technician

Des Moines, Iowa, IA

Responsible for maintaining a positive and efficient work atmosphere; worked with a small team to coordinate patient appointments,answer phone calls, and handle patient inquiries. Work directly with medical insurance companies and billing departments regarding customer's insurance plans.

Prepared patient chart for admission and compiled appropriate paperwork. Wells Fargo

Loan Adjuster Specialist

Des Moines, IA

Handled routine and complex inquiries from customers, title companies and vendors each day Audited files regularly to detect and correct paperwork and processing errors Monitored loans to verify adequate and current insurance coverage September 2004 to June 2009

May 2003

Answered questions and advised customers regarding loans and transactions Accepted payment on accounts

Presented loan and repayment schedules to customers Established credit limits and grant extensions of credit on overdue accounts Filed and maintained loan records

Stayed abreast of lending regulations, industry trends and market rates Reviewed loan documents and credit applications for accuracy and compliance with applicable regulations Assessed risk factors associated with loan applicants by analyzing credit reports and evaluating collateral values.

Mainstream Living

Supported Living Assistant

Des Moines, Iowa

Reduced emergency incidents by carefully monitoring patients and reporting on physical or mental changes Administered rehabilitation using ambulation and range of motion exercises as prescribed Provided personal care at patient homes according to prescribed treatment plans Helped patients with daily living requirements by bathing, dressing and assisting with mobility needs Documented vital signs to track medical symptoms and the progress of treatments Monitored and recorded patient data to identify and report changes Assisted residents with daily living activities as designated in care plans Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.

Education and Training

North High School

DIPLOMA

IA

Certifications

CERTIFICATIONS • First Aid/CPR Certified • Certified Nurse Assistant (CNA) Pace Academy Des Moines, IA Phlebotomy

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