Fitsum Abdissa

**** ***** **** ******, ************, PA Phone: 267-***-**** Email: kiyafitsum@yahoo.com Skills Summary

● 12+ years of driving experience

● Dedicated, professional and responsible driver with real world business and customer service experience

● Strong team player, and a quick learner of new process while building trust and accountability

● Exceptional customer service to riders with focus safety, satisfaction and operational efficiency

● Strong communication skills with both customers and management. Work Experience

Penn Transit( University of Penn) Bus Operator

October 2021- Present

● Provided e ective, e cient, and safe transportation for faculty, sta, and students along the University of Penn campus.

● Performed pre-trip vehicle inspections to assure safe operation.

● Drove on a route – picking up and dropping o passengers at assigned stops on route.

● Performed post-trip vehicle inspections to assure all passengers have left the bus.

● Provided transportation for schools athletics teams to various cities.

● Developed friendly relationships with regular passengers.

Strong knowledge of campus roads and rules.

Able to be a good guide for newcomers and those in need of direction The Southeastern Pennsylvania Transportation Authority (SEPTA) Bus Driver May 2019 to October 2021

● Followed a daily schedule while transporting people on regular routes along city or suburban streets

● Responsibly collected bus fares

● Answered respectfully any questions about schedules, routes, and transfer points

● Picked up and dropped o passengers on time at designated locations

● Follow a planned route according to a timed schedule

● Helped disabled passengers get safely on and o the bus

● Followed procedures to ensure passenger safety

● Always is attentive and keeps passengers informed of possible delays

● Conducted daily pre trip vehicle inspection prior to operation Yabets Limousine Service ( Philadelphia,PA)

Limousine Driver

May 2007-May 2019

● Picked up and dropped o customers on time scheduled by the dispatch with utmost focus on safety

● Maintained a professional appearance as required

● Maintain the vehicle appearance and cleanliness to the standard level of quality as recommended by the company

● Provided excellent customer service at all times

● Displayed professionalism toward every customer at every encounter ● Logged and reported all necessary repair or maintenance vehicle needed ● Delivered courteous service with strong knowledge of routes,roads and highways ● Resolved all issues that may arise on the spot with customers

● Communicated well with both customers and management as necessary in the work environment

QVC, Lancaster, PA

Warehouse specialist

November 2004 to May 2007

● Perform general warehouse duties in administrative responsibilities

● Review orders and checked accuracy of figures

● Kept clean, e cient, and systematic employment area and helps in maintaining safety and security of the warehouse

● Check physical state of the warehouse and tools and planned work instructions for healing and request for substitute of equipment

● Maintain up-to-date communication and records concerning events products and service to our clients and sales force

References: Available on Request

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