****

****

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May-****

- Present

January

-2023 -

March

-2023

August

-2019 -

July -2022

Mohamed Azarudeen A

+91-936*******

ad33y5@r.postjobfree.com

No.77, Salai Road, Woraiyur, Trichy -620003

https://www.linkedin.com/in/mohamed-azarudeen-ayup- khan-2627b7240

Dedicated L1 Support Engineer with extensive expertise in resolving technical issues across diverse platforms including Windows, and various software applications. Proven track record in providing seamless user support for both in-office and remote environments, adept in troubleshooting networking problems, maintaining servers, and managing Active Directory Domain Services (ADDS). Skilled in AWS Cloud services, ethical hacking, and possessing certifications in CCNA, CCNP, MCSE, and AWS. Seeking to leverage hands-on experience and technical prowess to deliver efficient IT solutions and ensure optimal performance for VDart Technology pvt Ltd

Hardware and Networking

Systech Hardware and Networking Academy

B.E. Mechanical Engineering

J.J. Collage Of Engineering & Technology

CGAP 7.9/10

Diploma (Mechanical Engineering)

M.A.M. polytechnic College

65%

SSLC

Bishop Heber Higher Secondary School

L1 Support Engineer

VDart Technology pvt Ltd

Resolved technical issues related to Outlook, Zoom, Chrome, operating systems, hardware, and various software applications for both in-office and remote users. Provided user support for IT infrastructure, including troubleshooting networking problems and maintaining servers.

Managed Active Directory Domain Services (ADDS) to ensure seamless user access and security.

Assisted in basic maintenance tasks for servers, ensuring optimal performance. Supported Work From Home (WFH) users with technical issues, ensuring smooth remote operations.

Gained hands-on experience with AWS Cloud services, troubleshooting and resolving issues as they arose.

Technical Support Trainee

SYSTECH Hardware and Networking

Managed router and switch configurations, ensuring seamless network operations. Implemented robust network security measures, safeguarding against potential threats. Troubleshot technical issues in computer hardware and software, providing efficient resolutions.

Resolved network-related problems, optimizing connectivity and performance. Oversaw and enhanced the company's LAN and WAN environments, ensuring consistent functionality and support.

ECA - Customer Associate

Asian Paints Ltd

Maintains customer relationship by responding to inquiries; documenting actions. Prepares for customer inquiries by studying products, services, and customer service. OBJECTIVE

EDUCATION

EXPERIENCE

MOHAMED AZARUDEEN A

Operating Systems: Proficient in Windows, MacOS, and Linux environments. Software Support: Extensive experience in troubleshooting MS Office Suite (Outlook 2016, Outlook 365), Zoom, and Chrome configurations.

Remote Support Tools: Skilled in providing remote assistance to WFH users using TeamViewer and other remote support platforms.

Hardware Troubleshooting: Strong capability in diagnosing and resolving hardware issues for both live and WFH users.

Networking: Proficient in setting up and troubleshooting networking components including routers, switches, and Active Directory Domain Services (ADDS). Cloud Services: Familiarity with AWS Cloud services, including basic setup and support. Network Attached Storage (NAS)

FIREWALL (FORTINET & SOPHOS)

Ethical Hacking

Computer Hardware & Networking

CCNA (Routing & Switching)

CCNP (Routing & Switching)

MCSE (Microsoft Certified Solution Expert)

AWS (Amazon Web Service)

CEH (Certified Ethical Hacker)

CCNA (CISCO), CCNP (CISCO).

MCSA, MCSE (MICROSOFT SERVER 2019).

Virtualization: Proficient in VMware virtualization technologies. Remote Support Tools: Expertise in utilizing TeamViewer for remote assistance and support. English

Tamil

Date of Birth : 10/04/1997

Marital Status : Single

Nationality : Indian

Gender : Male

Place : Trichy, Tamilnadu

I hereby declare that above information is true for the best of my knowledge. TECHNICAL SKILLS

OTHER SKILLS

CERTIFICATIONS

SOFTWARE PROFICIENCY

LANGUAGES

PERSONAL DETAILS

DECELRATION

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