RICK MATTAI

Unit ****,**** Glen Erin Drive. Mississauga, ON L5M 2E3

ad33rk@r.postjobfree.com 416-***-****

Dear Sir/Madam

I have always believed excellent Customer Service/Support Staff, has been the foundation, to any successful business. Living in Peel Region for the last 20 years and helping to run a successful family business, from 2002 until 2013, this had been the reason too our longevity. No matter what position I have held since then, Customer Service has been the key.

I am looking to advance my career, with a growing organization. Please accept this letter and the attached resume, regarding employment opportunities, within your Support Services Departments, as a Logistics Manager/Supervisor, Carrier/Transportation Manager, Customer Service Supervisor/Manager.

I am currently looking for an opportunity, to work with an organization focused on Customer Service/Customer Experience. Through empowerment, accountability and effective communication, I will create value. Using my people skills and work experience, I will find solutions that will bring positive results and enhance collaborative working relationships. My ongoing commitment to Customer Service, being a positive individual and working well with many different personalities in my career thus far, has provided me with, a strong belief, that is, the importance of good listening and communicative skills, both internally and externally.

Here are some of my key strengths: I have a keen desire to succeed by ensuring customer satisfaction. I am a self-starter and focused individual, with excellent listening/communicative skills; very willing and eager to learn new things. I have exceptional customer service skills, a complete understanding of a customer’s role in any business, and great work ethics. I feel that these attributes will prove to be a major asset and bring value to your business. Thank you for considering my application. I can also be reached at,416-***-**** as an alternative.

I am looking forward to meeting with you, so we can further discuss my qualifications, regarding opportunities that may exist within your organization. Sincerely,

Rick Mattai

Encl.

RICK MATTAI

Unit 1109,4677 Glen Erin Drive. Mississauga, ON L5M 2E3 ad33rk@r.postjobfree.com 416-***-****

OBJECTIVE: Being a dedicated and organized individual, I am looking to join an established and growing company. A company that believes in their people, through training, mutual respect, empowerment and coaching. In return, I will bring value through my work and life experiences, education and ongoing commitment to Customer Service. Additionally, build positive relationships with your internal and external customers.

HIGHLIGHTS OF QUALIFICATIONS

• Over 15 years, experience within the Supply Chain, including a knowledgeable background in the logistics field, for 8 plus years

• Proven ability to meet and exceed customer needs and expectations.

• Ability to handle multiple priorities and work effectively with cross – functional teams, supporting and building collaborative relationships.

• Proven record of working effectively with minimal supervision showing good judgement, problem solving and organizational skills.

• Excellent communication, time management and interpersonal skills

• Excellent knowledge of Health & Safety/WHMIS

• Knowledge of Warehouse Procurement/Inventory management

• Demonstrated computer knowledge using Microsoft Office. EDUCATION

Supply Chain and Logistics Diploma, (Graduated, August 14th, 2015) Trios College CIFFA Certified (Canadian International Freight Forwarding Association) SCMA Member (Supply Chain Management Association, 2015-2016) Business Management Studies Certificate OMDP

Humber College

Business Studies Certificate

Seneca College

PERSONAL DEVELOPMENT

Human Behavior and Interpersonal Skills Certificate Dunn & Bradstreet Certificate

Effective Speaking and Communications Certificate

Dale Carnegie

Organizational behavior

Sheridan College

RICK MATTAI

Unit 1109,4677 Glen Erin Drive. Mississauga, ON L5M 2E3 ad33rk@r.postjobfree.com 416-***-****

EMPLOYMENT HISTORY

Logistics Coordinator (Manufacturer of Consumer Packaged Goods) Giraffe Foods/Division of Symrise Corporation Mississauga, ON 2021-Present

• Negotiated rates and booked freight with carriers through RFQ.

• Dispatch load conformations for p/u, delivery and other pertinent information.

• Create documentation for shipments travelling, intra Canada/Cross Border including, commercial invoices, Bills of Ladings/Packing Slips

• Transportation Planning, CT-PAT compliance and cost management initiatives.

• On boarding of new carriers/carrier management

• Interacting with senior level Mangers from the carriers, on problems/solutions toward unexpected situations, that may arise in-transit or upon delivery.

• Meetings with carriers at Giraffe Foods, through teams and onsite visits.

• Providing additional support to our customer service team, on questions or concerns toward shipments.

Logistics Coordinator/Dispatcher Brokerage Division CSA Transportation Etobicoke, ON 2019 -2021

Receive multiple LTL/FTL shipments, cross border/intra Canada from our valued customers, to arrange p/u and delivery to destination.

• Converse with customer/shipper/consignee through email and telephone to confirm, p/u and delivery information, including commercial documentation customers broker for clearance.

• Negotiated rates with carriers and dispatch load conformations, through email, using Truck-Mate applications.

• Provide additional support to our customer service team/customers, toward in-transit/delivery information

• Direct contact for special VIP accounts

Logistics Coordinator

Transplace Canada Oakville, ON 2018, Contract

• Receive multiple TL and LTL shipment from our valued customers, and provide support through emails/telephone on their concerns.

• Working through TMS applications, plan and build loads, to support, consolidation, if possible

• Dispatch tenders to pre-assigned carriers, through EDI/Carrier Portal for tender accepting

• Follow-up with carriers for accountability towards in-transit/delivery

• Carrier management based on KPI and building of relationships.

• Auditing carrier accessorial charges and support for OS&D claims RICK MATTAI

Unit 1109,4677 Glen Erin Drive. Mississauga, ON L5M 2E3 ad33rk@r.postjobfree.com 416-***-****

Due to a personal family loss, took some time to myself and maintained part time work.

Customs Coordinator/Customer Service

ABF Freight Brampton, ON 2016-2017

• Ensure proper Customs documentation received from drivers to move Freight across the US border

• Through a computer scanning process, provide our US Custom Brokers, with all pertinent information, for them to provide a certified entry, to move freight into the United States.

• Attach Certified Entry Documentation to Customs paperwork and alert our dispatching team, for release to our designated line haul drivers

• A direct support/contact, for our line haul drivers, regarding issues that may arise at border crossing.

Please refer to Education, for Gap in Employment

Production Supervisor (10 Month Contract)

David Roberts Food Corporation Oakville, ON 2013-2014

• Supervisor for 45-50 employees in a peanut processing plant

• Supervised and coordinated personnel on the production/packaging line.

• Worked with employees to reach optimal targets, through positive changes and was committed to building on management/employee relations.

• Implemented new policies and procedures in reaching overall Company goals, including moving towards Food Safety Certification

• Ensured Quality Control procedures followed throughout shift.

• Ensured compliance of Company policies and procedures including Health & Safety

• Recruited and trained new employees.

Sales/Customer Service Manager (Family Business)

Nev”R”Out Canada Brampton, ON 2002-2013

• Determined customer needs and recommended customized solutions.

• Ensured that customer concerns are resolved with urgency.

• Informed customers about products, service promotions and policies

• Building new and maintained existing client relationships.

• Liaised with Purchasing Team to ensure product availability and cost.

• Manager of 5 personnel

Contact this candidate