ALLEN KOTERAS
Spring TX 832-***-**** ad33re@r.postjobfree.com LinkedIn
PROFESSIONAL SUMMARY
Experienced center store clerk at Kroger with a focus on maintaining organized and customer-friendly shelves. Collaborative team player with a strong commitment to ensuring a positive shopping experience. Skilled in inventory management, pricing, and merchandising while adhering to safety and sanitation standards. Holds three Google certifications in Technical Support Fundamentals, Computer Networking, and Operating Systems, showcasing expertise in networking, binary, and customer support. Eager for an IT role, passionate about learning new technologies and solving complex problems. Ready to apply knowledge and skills to new challenges in the IT field.
SKILLS
Business Development
Inventory Control
Retail Loss Prevention
Sales Development
Networking
Binary
Customer Support
Troubleshooting
Network Troubleshooting
Computer Hardware Troubleshooting
Remote Troubleshooting
Software Troubleshooting
Internet Troubleshooting
Active Directory
Communication Skills
Customer Service
Adaptability
Problem-Solving
WORK EXPERIENCE
Center Store Clerk 10/2022 to 2/2024
Kroger
Demonstrated proficiency in maintaining accurate inventory levels, ensuring well-stocked and organized shelves, and contributing to a seamless shopping experience for customers.
Adept at providing excellent customer service by addressing inquiries, assisting with product location, and ensuring customer satisfaction, fostering positive interactions and customer loyalty.
Exhibited strong attention to detail in executing pricing and merchandising tasks, contributing to an aesthetically pleasing and well-presented store environment, enhancing overall customer appeal and sales.
Operations Manager/ Sort Manager 03/2022 to 09/2022
FedEx Ground
Proven ability as an Operations Manager/Sort Manager at FedEx Ground to oversee and optimize the sorting process, demonstrating exceptional organizational skills and attention to detail.
Enforced strict adherence to operational protocols and safety standards, ensuring a streamlined and secure working environment.
led a team in a fast-paced environment, fostering teamwork and efficient communication.
District Manager 11/2021 to 02/2022
7-Eleven
Demonstrated adherence to inventory protocols, pricing strategies, and merchandising guidelines while consistently upholding company safety and sanitation standards.
Collaborated with a diverse team to create a positive and customer-friendly shopping environment, fostering a strong sense of teamwork and camaraderie.
Managed store operations, ensuring shelves were consistently stocked, organized, and clean to meet customer satisfaction standards.
General Manager 03/2021 to 10/ 2021
7-Eleven
Managed daily store operations, overseeing inventory, restocking shelves, and ensuring a clean and organized environment.
Provided exceptional customer service, addressing inquiries, handling transactions, and ensuring customer satisfaction.
Implemented merchandising strategies, executed promotional displays, and monitored product pricing to drive sales.
Area Manager 10/2021 to 01/2022
UPS
Collaborated with a diverse team to maintain a clean and organized store environment, enhancing the overall customer shopping experience.
Implemented effective merchandising strategies, optimizing product displays for increased sales and customer engagement.
Managed inventory, ensuring accurate stock levels and timely restocking to meet customer demands.
Salesperson 01/2020 to 03/2020
Dillard's Inc.
Processed sales transactions accurately and efficiently, handling cash, credit cards, and providing receipts in compliance with company procedures.
Assisted customers with product inquiries, providing detailed information on merchandise and ensuring a positive shopping experience.
Maintained well-organized and visually appealing displays, contributing to the overall aesthetic and appeal of the store.
Asset Protection Specialist 06/2018 to 08/2020
Walmart
Demonstrated proficiency as an Asset Protection Specialist at Walmart, responsible for safeguarding store assets, preventing theft, and ensuring a secure shopping environment.
Maintained vigilance in monitoring and identifying potential security risks, utilizing keen attention to detail to prevent inventory shrinkage and enhance overall store security.
Worked effectively with colleagues to implement and uphold asset protection strategies, fostering a cooperative and secure work environment for the benefit of the store and its customers.
Bagger 04/2015 to 08/2016
Kroger
Collaborated with a diverse team of colleagues to maintain a clean and organized store, contributing to a welcoming and customer-friendly atmosphere.
Demonstrated attention to detail in handling inventory, pricing, and merchandising tasks, ensuring accuracy and compliance with company standards.
Efficiently bagged groceries and assisted customers in a fast-paced retail environment, ensuring a positive and timely shopping experience.
EDUCATION
High School Diploma 02/2018
Klein Oak High School
CERTIFICATIONS
Google IT Support Specialization - Google GG827PX2X834
Fundamentals
Computer Networking
Operating Systems
Defense against the digital arts
System Administration and IT Infrastructure Service