Audrey B. Johnson RPh, CPh, MSM

ad33r6@r.postjobfree.com

954-***-****

Overview:

Dynamic Healthcare professional devoted to rendering exemplary performances in Quality Care, Operations, Compliance Standards, Leadership, Workflow Efficiency, and Pharmacy practice activities. Performs with a commitment of excellence utilizing professional skills, knowledge training and experiences to render outcome successes. Highly focused on Risk Management, Medication Safety and Quality for exemplary Patient Care Service. Transferable skills for utilization in multiple capacities across the healthcare services spectrum. Leveraging years of business acumen from experience and professional training for operation success. Empowers performers to execute deliverables which uphold the Mission, Vision, and standards of the Organization.

PROFILE

A diverse professional journey afford experience in various Pharmacy practice settings (Hospital, Retail, Long Term Care, Specialty pharmacy, IV Infusion/Sterile Compounding(503A), Operations Consulting -Teaching/Training, and Outsource Pharmacy. Exemplary Leading and supervisory skills established through formal training and experience. Committed to quality care, patient safety, service excellence and compliance. Utilizing Leadership talents to influence organizational culture and work ethics through mutual respect, skill enhancement, and professional growth for team. Driven to establish cohesive work teams, demonstrative integrity, and healthy workplace. Continual professional learner, strategic planner, project manager and effective problem solving. My professionalism has been constructed by experience in positions as a Pharmacist, Pharmacy Management positions, Training programs, Masters -Healthcare Management, Quality Certificate- Six Sigma and Lean Sigma in Healthcare. I have also performed as Project manager on facility buildouts, expansions and renovations.

Skills Qualifications:

Accounts Receivable/Payable/Payroll Management

Accurate Prescription Order Entry-Preparation-Verification

Analyze Data- Report Development

Audit-Inspection Readiness- Management (Medicare/Joint Commission/ Dept. of Health BOP/ ACHA, PBM certifications)

Budget control- Financial Management- Inventory Management

Buildouts- Renovations- Engineer Collaboration-Conversions and Efficiency design-expansions

Case reviews and Finding reporting- Fl.Dept of Health Investigation Services /Pharmacy Practice

Clinical Review – Clinical Disease Management-Therapy Monitoring

Controlled Substance Processing-PDMP- Diversion Monitoring- Loss prevention

Customer Service and Relationship management

Data Analysis- Financial P&L -Reports

Drug Utilization Review

Expert witness- Investigation Services Florida Dept. of Health

Facility Management

Medical Records Management -Chart reviews

Great Interpersonal skills and work with other Clinicians/Practitioners

Hospital-Retail-LTC-LTAC-Specialty-Outsource-Home Infusion- Satellite Emergency Rooms

HR- Supervisory-Management, Director experience

Infusion therapy – Immunoglobin (IVIG) -Vascular access supplies- Therapy administration

Interdisciplinary Teams- P&T Committee

Inventory Control-Supply Chain Management

Leadership and Staff Development- Foster team environment and proficiency

Legal & Regulatory Committee- Professional Pharmacy Organization

Management- Supervise Pharmacy Staff

Medication Profile Review- Utilization Review

Medication Safety-CQI-FEMA-Just Culture-DMAIC

Home Infusion Management – Coordination of Care/ Nursing Service- Physician Orders

Patient Consultations -Assessment- Progress Notes- Care Planning- Coordination of Care

Project Management

Physician and Interdisciplinary Teams collaboration

Policy and Procedure Development/Adherences

Quality Assurance- Continuous Quality Improvement- CQI, DMAIC, FMEA, Just Culture

Retail Pharmacy Practice Management

Personnel acquisition- Performance Reviews -Supervise Staff

Prescription Order Entry -Verification-Processing

Risk Management and Medication Safety

cGMP, Quality Assurance

Specialty Pharmacy and Special Disease treatments (Immunology, ALS, Inotrope, Infectious Disease, Nutrition, Pain)

Sterile IV Compounding 503A-(USP 797/800/795) - Special Packaging- Multidose Packaging

Verify Prescriptions and Dispensing

Workflow Efficiency and Standardization- applying Six Sigma and Lean Sigma (Kaizen- Poka Yoke)

Work with performing teams in Facility Management and IT/IS

Work with and procure vendors, supplies, and materials.

Customer Service and Client Service excellence

Computer Programs/Systems (Office Suite, Excel, CPR+, HCN, EM2400, Pinnacle, Pyxis, Med-Dispense, Meditech)

PROFESSIONAL EXPERIENCE

Director of Operations

Oversee entire business unit – Performance, Personnel, Patient Care Services, Production, Proficiency Model

CAPA development – respond to occurrences or identified issue to complete CAPA or CQIP for response

Coordinate work with service vendors and contract services

Delivery services-management/oversight; coordination and logistics

Documentation reviews-Chart audits and Inspection readiness

Establish and Execute Emergency preparedness plan

Facility Management-reorganize department/business unit for efficiency of workflow, production and processing

Facility-Equipment maintenance coordination of services and records

HR- Supervisory-Management, Director activities, Hiring, Coaching, Performance reviews and Discipline

Infusion therapy – Immunoglobin (IVIG) -ABX- Ancillary Meds. and Vascular access supplies- Therapy administration

Interdisciplinary Teams (work with for service review and collaborations- Nursing, Pharmacy, and Sale Representative)

Inventory Management – oversee Purchaser activities and duties

IV Pump service and maintenance

IV Certifications scheduling and report review- conducted coordination of scheduled maintenance and reviewed reports

Key resource acquisition – requested supportive On-site training or expanded business unit, personnel trainings, tools-equip

Leadership and Staff Development

Maintain Regulatory Compliance -Pharmacy Practice

Management and oversee documentation compliance

Pharmacy Buildouts- Facility design Renovations- Process development

Process Development and trainer

Review Financial P&L

Streamlined patient service acquisitions from business closure to new client with strategic planning efforts and actions

Talent Acquisition – review applicants, conduct interview, identify key candidates for business (note hired 14+ in 6mths)

Pharmacy Operations Manager

Conduct Medication Room Inspections-monthly

Continuous quality improvement processes and evaluation/monitoring

Department performance, Medication Safety, Interdisciplinary Interactions

Ensured timely delivery of Medication orders for administration

Facility –Redesign for efficiency of workflow, acquisition of equipment and supplies management

Good Documentation, cGMP, OSHA, Joint Commission and BOP

Inspection Readiness

Interdepartmental interactions and engagement

Maintain Regulatory Compliance -Pharmacy Practice

Management and oversee documentation compliance

Medication Safety- Patient care services

Nurse Education on Pharmacy actions-Medication Safety

Nursing Service -Coordination (Home Infusion) Nurse Council Liaison-Pharmacy Liaison

Occurrence reviews – CAPA, development, review and execution

Oversee Pharmacy Operation activities, Compliance, Quality, and Service

Performance Improvement strategies and implementation

Personnel Training-Competencies-Assessments (Hiring, Coaching, Staff engagement, Corrective Actions, IDP)

Policy and Procedures review-development

Process Development and trainer

Inventory Management- Pyxis Management-Optimizations- Preventive Maintenance oversight

Project Management- Buildout- Renovations

Quality Assurance- Risk management- Patient Safety-Loss prevention CQIP

Report management- production and proficiency

Specialty Infusion – IVIG, SCIG, Antibiotics, etc- ;Coordinated Dosing schedule

USP797,795, 800 performance-compliance oversight-management

Work with Facility Management- IT/IS Department for computer-software needs

Work with and procure vendors, supplies, and materials

Workflow management-efficiency-production schedule applying Greenbelt and Six Sigma concepts, Kaizen, Poke a Yoke

Pharmacy Operations Consultant-Training-Staff Relief

Project Management- Pharmacy Construction Buildouts-Pharmacy Startups- Renovations

Procure resources for supplies and production- Vendor procurement

Quality Assurance- CQIP

Health Literacy Program Development

Pharmacist/Contract- LTAC, LTC, Home Infusion, Clinical Review-Central Processing Center

Industry CE Presentations – Med. Safety Operations, Compliance, Healthcare Trends, Minority Health & Disparities

Leadership Development training

Program Development -Health services and training

Project Management: Develops Workflow Designs for efficiency,

Regulatory Compliance -Pharmacy Practice

Sterile Compounding Aseptic Technique Training

Director of Pharmacy/Pharmacist: IV-Sterile Compounding Pharmacy/Outsource/ Specialty-Home Infusion

Accounts, Vendors, and Contract Management

Business management- Financial Reporting-H/R activities/performance, hiring, coaching

Compliance of State, Federal, and Related practice standards

Conduct meetings and Staff development

Directed key associates -Inventory, Delivery, Vendor Relations

Emergency Preparedness Plan Development and Executions

Equipment Service-Certifications and Maintenance

Facility maintenance -Safety Management Facility Inspections- Audit Preparedness

Financial and Budgetary review/reporting

Legal-regulatory compliance-and upheld Board of Pharmacy rules

Managed daily operations

Nursing Coordination -Progress Notes Charting- Lab. Review

Personnel Training-Competencies-Assessments

Pharmacy Automation setup – System Conversions

Prescription Order Entry-Verification

Procure resources for supplies and production- Vendor procurement

Project Management- Buildout- Renovation -Layout, Design, Equipment, and activities

Clinical Pharmacy review-dosing-dispensing

Quality Assurance- CQIP

Responsible for local H/R responsibilities

Responsible SOP’s compliance, training, and performance

Sterile IV Compounding- USP797, Good Documentation, cGMP, OSHA, Joint Commission and BOP

Workflow management-efficiency-production schedule

Branch Manager/Pharmacist: LTC/ALF/Homecare/DME

Accuracy- prescription and dispensing verification

Branch Startups- Pharmacist and Managed all aspects of day-to-day operations

Conducted Medication profile review for safety

Consult Physicians on medication therapy-orders

Ensured timely delivery of Medication orders for administration

Financials: accounts payable/receivable, invoicing, insurance billing, budgeting

Increased collections Accounts receivable from 30% to 90%

IV Infusion therapy and Pain Management for Homecare services

Managed DME division of local operation; providing equipment, services, and supplies

Medication Profile – Clinical Review- Therapeutic accuracy

Order Entry, Dispensing and DUR activities

Serviced 20 Nursing Homes, ALF’s,Group Homes

Sterile Compounding (797/800) – Specialty Pharmacy- Nutritional- Acute therapy

Successfully merged 3 business units into single entity and formed cohesive work team

Supervised Pharmacists-Pharmacy Technicians-Delivery Drivers-Quality-Purchasing

Outpatient- Pharmacy Manager / Pharmacist:

Functioned in Dual Capacity as Pharmacy Dept. Manager and Primary Staff Pharmacist

Pharmacist and Managed all aspects of day-to-day operations

Order Entry, Dispensing verifications and accuracy

Sterile Compounding-Specialty Pharmacy Therapy- Home Infusion

Medication Profile review, Drug Utilization, and Prior Authorization

Accuracy- prescription and dispensing verification

IV Infusion therapy and Pain Management -Homecare services

Pharmacy Practice Compliance with State and Federal Law

Financial- Budget Management-Inventory Management

Supervise- Train- Managed Pharmacy Staff

340B Program for Indigent Care services of Local Clinic

Developed Employee based PBM program for On-site and Mail-Order services from Outpatient Pharmacy of Hospital

Staff Pharmacist- Retail

Conduct clinic reviews, order entry, medication profile review, prescription verifications, medication patient management, patient consultations, dispensing, physicians contact; other retail pharmacy activities, immunization pharmacist

License/Certifications:

FL Registered Pharmacist

FL Consultant Pharmacist

Project Management Principles

FL Reg Certified Immunization Pharmacist

EDUCATION:

Florida A & M University, Tallahassee, Florida

Bachelors of Science in Pharmacy

MSM- Masters of Science - Healthcare Management

Troy University, Pensacola, Florida

Six Sigma Greenbelt-Lean Sigma Certificate Program

Villanova University Alliance

EMPLOYMENT HISTORY

Walgreens Boots Alliance Clinical Review Pharmacist/

Jan- Current ` Retail Pharmacist

Healthcare Staffing Support Clinical Review Pharmacist

January 2023- present

Kabfusion Home Infusion, Boca Raton, Florida Director of Operations

February 2022 to November 2022

Capital Regional Medical Center- HCA, Tallahassee, Florida Pharmacy Operations Manager

October 2018 to Febuary 2022

Soleo Health- Specialty Pharmacy- Orlando, Florida Pharmacy-Branch Manager/Pharmacist

April 2017- June 2018

CAPS Pharmacy – Miramar, Florida Director of Pharmacy

April 2008 – May 2014

Rx View, LLC- Central/South Florida Operations-Compliance Consultant–Professional Trainer

June 2014 to Present

Prior Professional Experiences:

CVS Pharmacy- Tallahassee, Florida Staff Pharmacist

PharMerica Corp.- Tallahassee, Florida Staff Pharmacist

Sacred Heart Hospital, Pensacola, Florida Outpatient- Pharmacy Manager / Pharmacist

CVS Pharmacy- Pensacola, Florida Pharmacy Manager/Pharmacist

American Pharmaceutical Service, Pensacola, FL Branch Manager-Pharmacist

Additional Positions:

Staff Pharmacist (Hospital, Retail, LTC-ALF’s, Home Infusion)

Clinical Review Pharmacist-Central Processing Center

Adjunct Professional Instructor -Advisory Council Participant for Pharmacy Technician

Preceptor for Nova Southeastern University: (Rotations: Nutrition, Sterile Compounding, and Healthcare Administration)

Preceptor for Florida A & M University: (Rotations: Nutrition, Sterile Compounding, and Healthcare Administration)

Subject Matter- Expert Witness Pharmacy Practice & Sterile Compounding Pharmacy Practice -DOH Prosecution Services

Presenter-Trainer Sterile Compounding Safety- Operation CLEAN (FSHP & Dept.of Health Inspectors Training 2017)

IT Systems-Programs-Pharmacy Software:

CPR+, HCN, Pyxis, QS1, HBS, and others

MicroSoft Programs- Word, Excel, PowerPoint, Outlook, Access

Automation-Equipment-Pumps-Packaging:

Baxter EM2400 ; Pinnacle Pump, Curlin, CADD Pump; Parata, Pyxis ES

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