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ERNEST DESTIN

Houston TX 346-***-**** ad33lw@r.postjobfree.com

Summary

* ***** ** ********** **** SQA projects related to testing Web and Mobile products. Collaboration with Development and Product Management teams. Enjoy learning new technologies and challenging concepts. Excellent organizational and time-management skills. Work with offshore teams in multiple time zones. Analytical skills and attention to details. Skills

• TECHNICAL SKILLS

• Network/Hardware/Security Tools

• Install, Configure Server2003 & Domain Controller, Unix, Linux, Active Directory, DHCP, DNS, TCP/IP,

• VPN, LAN/WAN, IIS, VLAN, FTP HTTP, IMAP, IMAP4, POP3, OSPF, BGP, IS-IS, T1 NETBEUI, Static

• IP, NAT and PAT, RAID1 mirror set, DUO Authentication.

• Wireless Network Components – Installing WAP-WEP- WAP2, Wireless Adapters, routers, bridges, PC,

• Switch/Routers/Hubs/NICs, CD-ROM, Hard Drive, Zip Drive, Thumb & Share Drives.

• Wireshark, Snort, Nmap, Nessus, OWASP-ZAP, metasploit, Kalilinux, networkminer, Microsoft security

• Baseline analyser, PSI-Secunia, Bitlocker.

• Software

• Configuring Windows Server 8-2016 - Microsoft Windows XP- Windows 10, Linux, Fedora, Basic Linux

• Support, Adobe, IE, Firefox Office 97-2010, Excel, SQL Server Admin. Forescout NAC

• RELEVANT SKILLS

• Platforms:

• Mac OS X, Windows, iOS, Android OS, Linux

• Mobile Testing: Android Studio, Xcode, ADB,

BrowserStack

• Web Testing: Chrome DevTools

• Bug Tracking: Jira, TestRail, VersionOne

• Database: MySQL

• API Testing: Postman, REST API, Charles Proxy

Experience

UAT/QA ANALYST-AZURE/DEVOPS 09/2017 - Current

Wells Fargo - Houston, TX

• Designing UA Test Cases: The UAT test cases help the UAT team to test BPM Web application

• Testing Web and Mobile (iOS, Android) applications

• Developing, maintaining and executing test cases using DevOps/TestRail

• Tracking and reporting bugs in DevOps/Jira

• Participates in daily stand-ups, sprint planning, test scripting

• Performing Black-box, smoke, functional, UI and regression testing in DevOps Test Suite/Test Plan

• Performed positive and negative manual testing to ensure Legacy upgrades to BPM performed correctly

• Provided daily feedback and project status to Scrum Master, Project Stake Holders' DEV, along with BO and BA

• Working in an Agile and Scrum environment with User stories and test case per Business Requirements (BR)

• Traceability of Requirements Test Cases and Test Results reported in DevOps/Quality Center/HP ALM and VersionOne

• Write detailed and accurate test plans, test cases and test scripts in DevOps/Quality Center

• Demo User Stories assignment for Each sprint to all Businesses, Stake Holders

• Attend Project meeting/discussion forum to evaluate the process and facilitate issue resolution

• Retest and update bugs in DevOps from Dev team after reported fixed.

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• Validate that all test case input sources and test case output results are documented and update in Devops HELP DESK ANALYST 02/2017 - 07/2017

Chevron Phillips Chemical - Houston, TX

• Provide Level 1 support for 5000 users with IT issues including Windows and SAP Password reset

• Provide support and troubleshoot the following Software and Hardware

• Troubleshoot Outlook/Office 2010 and 2016 including Lync and Skype for business, Win10

• Configure Share Drive mapping, Citrix reset, Win7, VPN Client, IE, IDM(Identity Manager)

• Provide Extranet Access install Printers and Peripherals, Sharefile, software installation

• Monitoring Network issue through Solarwinds, Create wireless Guestnet Accounts

• Provide Accurate and detailed logging, ticketing, and tracking of all calls in Client Incident

• Management system

• Timely and professional follow up on all calls and Efficient and accurate resolution on all assigned tickets

• Escalate to appropriate IT support staff, if a problem cannot be resolved on first contact

• Exchange

09/2016 - 02/2017

HELP DESK ADMINISTRATOR 04/2016 - 08/2016

NRG Energy - Houston, TX

• Provide first line response for users requiring assistance with IT issues and problems for all

• NRG employees

• Password Reset for all employees to all NRG systems, AD, Citrix and proprietary systems

• Add, Modify and delete users from Security Groups in AD per request and approval

• Escalate more involved problems to the appropriate support teams. INFORMATION SECURITY/HELP DESK ANALYST 03/2013 - 03/2016 Men's Wearhouse - Houston, TX

• Provide immediate customer service/technical assistance to store managers and personnel, warehouse and remote employees nationwide including TMW, Twinhill, JOS.A.Bank, K&G, TMW Cleaners and also Moores in Canada in French; utilizing Service-Now ticketing system

• Troubleshoot POS equipment and programs

• Accurately troubleshoot and decipher problems by asking probing questions and utilizing available resources

• Active Directory – Create, update, and manage end user accounts, password reset for Peoplesoft, Windows,

• POS, Citrix profile reset

• Use Citrix Web base access to help with identifies problems, troubleshooting problems, reset connections

• Remote access for technical assistance via LANDesk

• Monitor store data circuits server, network and phone systems, and notify vendor (Telco) of circuit outages as needed and troubleshoot layer 2 network issues for all stores

• Assist office and warehouse personnel, home PC users, and stores with issues regarding PC hardware and software, modems, phones, printers, copier machines

• Detailed all Help Desk solutions to management for Knowledge base documentations

• Follow-up on all outstanding tickets to confirm timely resolution and on-going customer satisfaction

• Contribute in JOS.ABank POS Conversion Project – Convert to Men'swearhouse POS system for 17 weeks

• Knowledge of Forescout NAC policy

• Information Security Task: create, modify network access and clean-up IP networks

• Monitor all company network equipment and hardware access on the network

• Restrict access from and block unclassified device through Forescout from company network

• Knowledge of DUO Authentication and Encryption

• DHCP setup and Scope configuration.

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HELP DESK ANALYST 11/2010 - 02/2013

CompuCom - Houston, TX

• Provided immediate Technical/customer service to 2500-3500 Booz Allen employees

• Designated Trainer for all new employees for the Booz Allen Hamilton Contract

• Use Active Directory to Managed user profiles, password reset, and enabled/unlocked accounts

• Added users to mailboxes and distribution lists and modified privileges

• Exchange Server 2010 – Creation and permission of user accounts and distribution lists

• Enforced IT security policies, standards and procedures

• Utilized remote management tools such as Bomgar and MS Lync to install, create, distribute, uninstall and manage installation packages on the end user's PC

• Executed effective follow up procedures to ensure ticket resolution met, or exceeded, end user expectations. 01/2010

Lync

Education and Training

Bryan University - Software Testing & Quality Assurance Course 01/2017

ITT Technical Institute – Bachelor of Science in Information Security Systems 06/2012

Security+

11/2010

MCP Windows XP & Network+

12/2009

Tech skills - Associates Degree of Applied Science Computer Network Systems Technology, 06/2000

Languages

English, French and Haitian Creole

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