STANLEY R. MERENTIE
**** ******* ***. 224-***-****
Evanston, Illinois 60201 ad334z@r.postjobfree.com
QUALIFICATIONS SUMMARY
A resourceful, analytical leader, and problem-solver. Multi-lingual, fluent in French, Spanish, English and Haitian Creole, Extensive experience in the U.S. Armed forces includes mechanical/electronic troubleshooting, telecom installations, repairs, and maintenance.
Experience in the corporate arena demonstrates leadership, client service skills: planning, organizing and time management..
Entrepreneurial experience reflects strong professional ethics, maintaining an unyielding focus on achieving results and developing solutions to client needs.
PROFESSIONAL EXPERIENCE
MERENTIE HOME CARE FOR SENIORS:
Applied leadership, problem-solving and medic experience to develop a program that effectively addresses the needs of seniors who require full time care.
Trained home-care support team to effectively care for clients with a focus on skills that ensure client trust and comfort:
Time Management Skills ` Empathy & Trustworthiness
Observation Skills Communication Skills
Physical Strength and Stamina. ...
CUSTOMER SERVICE MANAGER
Embassy Suite Hotel, Schaumburg, Illinois
Guest Service/Front Desk Manager
●Provided full range of customer service for diverse national and international client base
●Maintained a catalog of current cultural events and local attractions, arranged transportation
●Applied awareness and appreciation for diverse cultures, interacted effectively to diffuse potential conflict
●Effectively addressed and managed all client questions and issues to ensure client comfort and enjoyment of hotel facility
●Communicated in French or Spanish to resolve disputes for international travelers
●Managed travel issues for convention groups and local and international clien
●Lamin-Art, Schaumburg, Illinois
International Customer Service
●Led customer service for the French-Canadian market and sales, expanding the company client base beyond the United States
●Coordinated with major shipping companies to determine the quickest and most cost-effective method to ship products across the border to Canada
●Communicated with architectural, design and manufacturing companies to assess their product needs and monitored sales and implementation process
U.S. Department of Transportation, Chicago, Illinois
Transportation Security Lead Officer
●Managed detail sensitive procedures for screening, inspection, search, seizure, and control measures in high volume air travel facility
●Communicated with travelers in both French and Spanish, giving directions and responding to inquiries in a professional and courteous manner
●Maintained focus and performed effectively in high volume, high-risk context characterized by disruptions from disgruntled passengers, time pressure, and the stress of working to identify and locate potentially life-threatening devices
TRAINER & COACH
406th Signal Company, North Riverside, Illinois
Signal Support System Specialist
●Trained personnel in radio, telephone, tape recorder and intercommunications maintenance.
●Trained in and applied supervision skills, installation and maintenance of signal system and terminal devices including radio, wire, and battlefield automated systems
●Conducted cross-training for unit team members in areas of expertise including automation, communication, and user owned and operated signal equipment
The Orkand Corporation, Falls Church, VA
Information Systems Analyst/Trainer
●Systems Analyst and trainer for second largest private IT service provider to the federal government
●Trained personnel in embassies and consulates in world-wide locations
●Reviewed and assessed projects, implemented computer applications, and trained U.S. Embassy and State Department local personnel
●Enhanced procedures for non-immigrant visa processing through installation and support for function specific software applications
EDUCATION
University of Maryland - B.S. International Marketing and Management, Dec 1999
Maxwell AFB, Community College of the Air Force – A.S Information Systems and Computer Science, Dec 1991