Jeffery Fields

**** **** ***

Amery, WI *****

651-***-****

SKILLS

Customer Service: Active Listening, Service Orientation

Sales and Marketing: Sales Management, Negotiation

Technical: Microsoft Excel, PowerPoint, Access

Management: Vendor Relations, Team Leadership

Operations: Inventory Management, Process Optimization

EXPERIENCE

Human Resources Generalist

Contract 11/2023 - 12/2023

Aiding with onboarding and offboarding

Collaborate with cross-functional teams to address HR-related issues and implement solutions.

Maintain correct and up-to-date employee records.

Light recruiting

Helping with payroll, ensuring hours are accurate.

Provide guidance and support to employees on HR-related matters, including employee relations, conflict resolution, and disciplinary actions.

Assist in holiday parties, events

Scheduling interviews

Sales Development Consultant

Victra - Verizon Wireless Premium Retailer

09/2023 to 11/2023

●Marketed merchandise to encourage sales promotion

●Maintained cleanliness standards ensuring a welcoming environment for all guests

●Secured merchandise and protected employees by adhering to security standards

●Executed daily operational procedures with excellence

●Created a fun and engaging environment that promotes creativity and innovation

●Microsoft Access, Microsoft Excel, and PowerPoint for Scorecards (metric report)

Sales Development Manager

Victra - Verizon Wireless Premium Retailer

12/2021 to 7/2022

Increased sales volumes 200% in 8 months

●Recruited, trained, coached, and developed sales staff on all aspects of sales which include sales techniques, products, promotions, and procedures

●Motivated by change and adapted sales strategies as the business changes

●Encouraged and motivated sales team to meet or exceed sales quotas

●Provided effective performance feedback to all staff and set time frames for achievement. Oversight to following up on those expectations and maintain accountability

●Marketed merchandise to encourage sales promotion

●Maintained cleanliness standards ensuring a welcoming environment for all guests

●Secured merchandise and protected employees by adhering to security standards

●Scheduled staff to maintain appropriate shift coverage based on business needs

●Managed all escalated customer service issues with professionalism

●Executed daily operational procedures with excellence

●Created a fun and engaging environment that promotes creativity and innovation

Millwork Specialist

Home Depot

12/2019 to 12/2021

●General Sales Associate: provided fast, friendly service by actively seeking out customers to assess their needs and provide assistance.

●Had an emphasis on department and product knowledge, providing information on product features, and knowing related items to sell an entire project

●Ensured customer satisfaction, drove sales, built sales skills and product knowledge, and maintained safety, security, and integrity.

●Implemented dimension within the in-house system tool for customer estimation to submit external teams to create customer Window, Door, and Garage door products

Customer Care Technical Representative,

Cummins Power Generation Inc. – Fridley, MN

01/2019 to 12/2019

●Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies

●Managed logistics operations to meet customer expectations and financial standards and policies

●Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes

●Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings

●Investigated and resolved customer complaints through quality policies to customer satisfaction

●Oversight for Outlook email request mailbox for various product services needed and for fix solutions.

Technical Service Coordinator,

Stone Machinery Inc – Saint Paul, MN

06/2017 to 12/2018

●Scheduled all functions of customer service operations, Responsible for all functions which include service installations, service and training, and showroom demonstrations and events.

●Triaging customer issues and complaints for parts that needed to be shipped to the correct location technician.

●Provided full support to service staff with tooling and inventory

●Ordered and maintained all instruments both in the field and at the office shop

●Developed inventory management controlling all processes from parts ordering through install

●Maintained supervisory duties of Application Engineering

●This includes day-to-day schedule and service visit tracking

●Scheduled quarterly service meetings

●Microsoft Excel for weekly tracking of materials, sales, cost, freight, and shipping.

Retirement Call Center Specialist,

Alerus Retirement and Benefits – Arden Hills, MN

02/2016 to 06/2017

●Understand and clearly communicate basic provisions of plan documents, adoption agreements, and loan policies to clients and participants

●Provided training and assistance to callers navigating the company website

●Handled exchange of information, technical questions, and client concerns confidentially and independently

●Responded to telephone requests and provided information to participants regarding plan-specific provisions, IRS and Department of Labor regulations surrounding retirement plans, contributions, distributions, vesting, fund transfers, reallocations, and investment election changes

Operations Manager,

Heartland Supply, Inc – Prior Lake, MN

05/2015 to 02/2016

●Prospect and grow new accounts via cold calling

●Maintained and serviced established account base via telephone communication

●Assisted with on-boarding of new employees

●Maintained all human resource files of employees

●Assisted with sourcing new parts and maintained inventory parts catalog

●Interfaced with all parts vendors, parts department managers, and dealership account personnel

●Microsoft Access, Microsoft Excel, and PowerPoint for Scorecards (metric report)

Field Sales Manager,

2020 Companies – Blaine, MN

04/2014 to 05/2015

●Responsible for driving business through key customer relationships with all territory accounts, customer

sales management and in-store representative teams

●Trained and developed customer sales representative teams

●Partnered with national carrier store management to increase sales production and expected results

●Attended key national and regional trade shows where needed

●Worked closely with national carrier regional managers to ensure the successful roll out of sales programs

●Maintained budgets and expenses to expected levels and guidelines

●Microsoft Excel (for creating tracking list)

Operations Manager,

Heartland Supply, Inc – New Hope, MN

04/2005 to 04/2014

●Prospect and grow new accounts via cold calling

●Maintained and serviced established account base via telephone communication

●Assisted with on-boarding of new employees

●Maintained all human resource files of employees

●Provided assistance with sourcing of new parts and maintained inventory parts catalog

●Interfaced with all parts vendors, parts department managers, and dealership account personnel

●Microsoft Excel (for creating tracking list)

Senior Call Center Technician/Vendor Relations,

Target Corporation – Minneapolis, MN

08/1999 to 04/2005

●Fielded calls from all operating companies of Target Corporation for building maintenance and repair needs

●Interfaced with all building, store field teams, and store management personnel to create and maintain

functional working relationships

●Played a key role in the development of the initial call center expansion plan and store rollout process

●Key contact for vendor relations with all current and prospective contractors

●Use customer-built inbound and outbound telephony systems for creating the outbound request tickets

COBRA/Retirement and Benefits Technician,

Target Corporation – Minneapolis, MN

11/1997 to 08/1999

Managed all aspects of employee's COBRA benefits

Responded to incoming calls from executive and store team members regarding COBRA and benefit issues

Educated employees and enforced all federal regulations regarding COBRA benefits

Assisted employees in annual benefits open enrolment

EDUCATION

●Bachelor of Science: Business Administration

●University of Wisconsin - Menomonie, WI

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