DOMINIQUE SMITH

Norfolk, VA *****

ad32tl@r.postjobfree.com

+1-757-***-****

Dedicated and professional Medical Receptionist with extensive experience in providing exceptional patient care and administrative support in medical settings. Seeking to leverage my skills and knowledge to contribute to a healthcare facility's efficiency and patient satisfaction.

Work Experience

Medical Receptionist

Fort Norfolk Plaza Medical Associates - Norfolk, VA May 2021 to December 2023

• Greet patients professionally both in person and on the phone.

• Quickly answer or properly refer questions and issues.

• Optimize provider schedules and enhance patient satisfaction with efficient scheduling.

• Notify providers of patient arrivals.

• Comfort patients by anticipating anxieties and effectively answering questions.

• Ensure availability of treatment information by retrieving and updating patient records.

• Verify financial records and collect patient charges while filing and expediting third-party claims.

• Proficient in E Clinical system.

• Verify different insurances.

• Train new hire employees.

• Check patients in and out.

• Collect co-pays, balances, etc., as forms of payments. Deli Clerk

Harris Teeter - Norfolk, VA

February 2019 to May 2021

• Physical ability to lift heavy products and work in a standing position for long hours.

• Operating knowledge of weighing scales, cash registers and cheese slicers.

• Ability to understand and follow instructions and regulations regarding food safety and sanitation.

• Excellent communication skills and customer-centric approach.

• Basic math and computation skills.

• Fill catering orders.

• Prep food in deli for each shift.

Key Holder

The Simple Greek - Chesapeake, VA

August 2018 to February 2019

• Opening and closing the store every day.

• Making sure that the store is always clean and properly organized.

• Assisting cashiers, line, cooks at peak periods.

• Attending to customer requests or inquiries in the store.

• Filling in for the store manager when required.

• Prep food for store openings and catering orders. Wing Certified Trainer Cashier

Buffalo Wild Wings - Norfolk, VA

September 2011 to August 2015

• Managing transactions with customers using cash registers.

• Scanning goods and ensuring pricing is accurate.

• Collecting payments whether in cash or credit.

• Train new employees.

• Upsell items.

Education

Certification in Medical Billing and Coding Specialists U.S. Career Institute - Fort Collins, CO

January 2023 to August 2023

Diploma

Matthew Fontaine Maury High School - Norfolk, VA

September 2007 to June 2011

Certification in Basic Life Support

NationalCPRFoundation

Skills

• Excellent patient communication and interpersonal skills. Proficient in E Clinical system.

Medical billing and coding expertise.

Strong organizational and multitasking abilities.

Exceptional customer service skills.

Attention to detail.

Team player.

Quick learner.

Aptitude for following Federal HIPAA Privacy and Security Regulations. Leadership skills.

Multi-tasking.

• Typing

• Front desk

• HIPAA

• Sales

• Project management

Certifications and Licenses

Driver's License

Contact this candidate