Retail Associate Customer Service

STEPHANIE CASTANEDA

**** * ********* ***# *** San Antonio TX 78223 210-***-****

ad32tj@r.postjobfree.com

OBJECTIVE

I want to utilize my skill and knowledge effectively for the growth of my organization and become a valuable asset. EXPERIENCE

Ross Dress for Less Inc.

Job title: Retail Associate/ Cash Office Associate Date of Employment: 03/2017 – 07/2019 and again (07/2020– 11/2021) and again (01/2023. - currently employed with this company)

• The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours, and will be expected to perform a range of functions in all areas of the Store as business needs require. The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customer service and operational goals.

• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Maintains clutter free, clear egress to emergency exits. Immediately corrects or reports any unsafe conditions or practices to Store Leadership.

• Assists Customers in any way necessary – is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner. Greets all Customers by making eye contact, smiling and saying “hello” throughout the Store as well as saying “thank you” with every register transaction.

• Provides prompt and efficient responses to Customers at all times. Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed.

Responsibilities of Cash Office Associate:

• Working with a high degree of attention to detail and discretion as well as incorporating new and effective ways to achieve better results

• Organize office and assist associates in ways that optimize procedures 2

• Sort and distribute communications in a timely manner

• Create and update records ensuring accuracy and validity of information

• Monitor level of supplies and handle shortages

• Resolve office-related malfunctions and respond to requests or issues

• Coordinate with other departments to ensure compliance with established policies

• Maintain trusting relationships with suppliers, customers and colleagues

• Perform receptionist duties when needed

• • Proven experience as a back-office assistant, office assistant, or in another relevant administrative role

• Knowledge of “back-office” computer systems (ERP software)

• Working knowledge of office equipment

• Thorough understanding of office management procedures

• Excellent organizational and time management skills

• Analytical abilities and aptitude in problem-solving

• Excellent written and verbal communication skills

• Proficiency in MS Office

EXPERIENCE

TJX Warehouse

Job Title: Warehouse Associate Date of Employment: 08/2019 – 05/2020 and again (01/2022–04/2022)

• Manual transportation of pallet jacks and trolleys requiring 30 pounds of force on an occasional to frequent basis. Manual transportation of containers, pallets and conveyors requiring up to 100 pounds of force on an occasional basis.

• Count, select and sort objects such as domestics, kitchenware, furniture, totes and boxes or other items by style, color, store order, or other criteria.

• Match receipts against orders.

• Ticket items with gum labels, switch gun, or secure attach.

• Pack or unpack items into or out of boxes. Seal boxes for shipping when packing is completed.

• This person will play a key role in ensuring merchandise is organized and handled with care to provide value to our customers

• Our Warehouse Associates are a key member of the merchandise journey

• They ensure that the right goods get to the right stores at the right time

• Count, select and sort items by style, color, store order or other criteria

• Match receipts against purchase orders

• Pack or unpack merchandise in and out of boxes

• Ticket clothing, accessories, and other items

• Load and unload merchandise from trailers

• Manual lifting and handling of objects such as totes, boxes, or garments 3

EDUCATION

Graduated from: Highlands High School class of 2015 Currently in rolled in Saint Philip‘s College Major: Business Management and Technology 4

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