Development Manager Operations

Eric Fuston

812-***-**** ● ad32id@r.postjobfree.com ● https://www.linkedin.com/in/eric-fuston-6b7b678b/

LEADERSHIP DEVELOPMENT MANAGER

PUBLIC RELATIONS TRAINING & DEVELOPMENT OPERATIONS MANAGEMENT

Energetic, client-focused leader with record of success building high-performing teams and delivering innovative training and development initiatives that engage and motivate employees and drive business. Outstanding communication skills with experience delivering presentations to diverse audiences from hourly staff to key decision-makers including high-level corporate executives and foreign dignitaries. Skilled operations manager with experience leading teams of up to 200 and developing programs and initiatives that improve inter- and intra-departmental communications, streamline operations and boost productivity and morale. Significant accomplishments include:

• Voted by peers as Most Outstanding Leader at four UPS Corporate Schools from pool of international candidates.

• Keynote Speaker at “School-to-Work” graduation ceremony for 2 consecutive years.

• Taught Management / Leadership Program for all UPS Front-Line Supervisors.

PROFESSIONAL EXPERIENCE

AAA Cooper Transportation, Louisville, Kentucky 2010 – Current

ACCOUNT MANAGER

Independently manages 400 accounts for a multi-regional transportation solutions provider.

Works closely with corporate office and National Accounts to provide clients with pricing and service options.

Consistently meets sales quotas and service objectives and receives exceptional scores on Customer Satisfaction

Index scores.

Presents full portfolio of services to customers to increase market share.

Consults with Operations to ensure service commitments and transit times are consistently met.

UPS Airlines, Louisville, Kentucky 1992 – 2008

Customer Relations Supervisor, xxxx-xxxx Operations Supervisor, xxxx-xxxx Contingency Supervisor, xxxx-xxxx

Ramp Communications Supervisor, xxxx-xxxx Frontline Operational Supervisor, xxxx-xxxx

CUSTOMER RELATIONS MANAGEMENT

Led executive briefings and operational tours for key executives, government officials, investors, and the media about UPS global capabilities.

Conducted hundreds of multimedia presentations showcasing UPS operations, services and customer-facing technology solutions to audiences including Fortune 100 CEOs and high-level government officials, directly contributing to $8.5B in new revenue.

Collaborated with UPS Business Development and internal subject matter experts to create a strategy for presentations and tours that leveraged operational and enterprise excellence.

Identified and coached functional subject matter experts to participate in customer visits and tours and to support business and revenue growth efforts.

Developed strong networks within community groups (e.g., Chamber of commerce, universities, etc) to foster relationships and promote local economic development and growth.

Featured in corporate videos presenting the capabilities of UPS Worldport; videos still in use for employee orientation and external marketing.

OPERATIONS MANAGEMENT

Charged with largest scope of responsibility in UPS’ 2DAY operations; led communications to direct operations staff in landing and departing 120 aircraft in a 3-hour period nightly.

Supervised nearly 200 employees with responsibility for over $2 million dollars of daily revenue.

• Coordinated the “Take Charge” program, an initiative focused on generating new business by encouraging employees to market UPS services within their personal networks; program led to X% increase in sales.

Coordinated the United Way “Ask for the Ask” campaign; scheduled speakers and initiatives to increase employee engagement.

Co-Chaired Health and Safety committees; Facilitated employee training on methods/procedures, health and safety,

• Coached, counseled and evaluated both management and administrative level employees; Promoted 35 employees to Front-line Supervisor.

Developed training and mentoring initiatives for the School-to-Work Program that resulted in improved employee performance of participants, decreased turnover, fewer injuries, and improved morale scores.

Awarded Supervisor of the Month numerous times.

COMMUNICATIONS MANAGEMENT

• Oversaw all inbound/outbound aircraft operations; interacted with flight crews, flight management, catering, marshalling, aircraft maintenance and ramp crews to ensure timely arrivals and departures of all flights.

• Served as primary source of communication for all work groups inside the Air District (approximately 6,000 people).

• Implemented a new system to code reasons for flight delays and facilitated nightly meetings to assign responsibility for managing any delays.

• Built solid, on-going relationships between work groups by increasing inter-group communications and trainings and ability to anticipate issues.

• Provided written executive summaries on operations status for staff level managers.

EDUCATION

B.S. Business Management/Economics, Indiana University Southeast, New Albany, Indiana

COACHING EXPERIENCE

Floyd Central High School / Varsity Football Coach, 1998-2003

Charlestown High School / Varsity Football Coach, 1991-1997

Contact this candidate