Customer Service Support
Resume:
October **** to Present
March 2018 to April 2019
BIANCA COMMEDO
DILLON, SC 29536
ad32ei@r.postjobfree.com • 843-***-****
CAREER SUMMARY
Highly skilled and experienced remote customer service professional with [Number of years] years of expertise in providing exceptional customer support. Proven ability to maintain a high level of customer satisfaction through effective communication, problem-solving, and attention to detail. Adaptable and resourceful in utilizing various communication platforms and software to deliver seamless remote customer service experiences. Demonstrated commitment to delivering personalized solutions and resolving customer inquiries in a timely and efficient manner. Dedicated to maintaining professionalism, empathy, and a customer-centric approach in every interaction. QUALIFICATION SKILLS
Data Entry Management Conflict Resolution Technical Troubleshooting Customer Relationship Management (CRM) Software Multitasking Sales Upselling Relationship Building Claims Customer Service Expert Self-Motiation Cross Functional Collaboration High Level of Concentration
Ethics Emotional Intelligence Inbound + Outbound Calls Customer Focused Empathy Public Speaking Teamwork Reliable Problem Solving Excellent Communication Persuasion Speed & Efficiency Customer Acquisition Prioritize Team Workflow Customer Support Telephone Support Claim Handling Attention To Detail Medical Terminology Leveraging Diversity Innovative PROFESSIONAL EXPERIENCE
INBOUND FRAUD SPECIALIST
Global Payments
● Document all activities, investigations, and outcomes related to fraud cases.
● Adhere to industry regulations, compliance guidelines, and internal policies.
● Reviewing credit card transactions, online payments, or other forms of financial transactions.
● Communicate effectively with customers, financial institutions, and merchants.
● Sharing information and insights with colleagues is crucial in identifying new fraud trends and developing effective prevention strategies.
CUSTOMER SERVICE REPRESENTATIVE (CSR)
Concentrix
● Continuously identify opportunities to enhance customer service processes, tools, or workflows.
● Provide training and support to customers on payment processing systems, software, and services.
● Educate customers on best practices, usage guidelines, and available resources.
● Document customer interactions, concerns, and resolutions accurately in CRM.
● Provided customized solutions for individual customer needs, resulting in a 40% reduction in repeat customer service inquiries.
USDA HELPER
Perdue Farms, Inc. Dillon, SC
● Assist in ensuring compliance with USDA regulations, guidelines, and procedures.
● Maintain accurate and up-to-date records, logs, and documentation required by the USDA.
● Ensure records are properly completed and organized according to USDA guidelines.
● Provide support in conducting inspections and audits to ensure compliance with USDA standards. June 2016 to November 2017
August 2016 to September 2016
2008
FORD INSPECTOR
Wix Filteration Dillon, SC
● Inspecting Ford vehicles and ensuring their adherence to quality standards and specifications.
● Perform visual and functional inspections to identify any defects, malfunctions, or deviations.
● Ensuring adherence to quality standards, specifications, and safety regulations.
● Collaborate with cross-functional teams, including production, engineering, and quality control. PATIENT CARE TECHNICIAN (PCT)
Fresenius Kidney Care Dillon, SC
● Continuously monitor patients during dialysis treatments, observing and reporting any changes.
● Maintaining electronic medical records, capturing treatment data, and inputting information.
● Entrusted to work and uphold protocol within corporate office among high-level executives.
● Providing emotional support and reassurance to patients is an important aspect of the role.
● Accurate and thorough documentation of patient treatment records is essential.
● Preparing and disinfecting equipment for subsequent treatments. EDUCATION & CERTIFICATION HISTORY
HIGH SCHOOL DIPLOMA
Dillon High School
ATTRIBUTES
Proficient in Microsoft Office, Powerpoint, Excel, Windows, Outlook, Internet research, Google Suite. Expert in all general office skills; Data entry, email, faxing/ filing, and operating systems. Improved customer satisfaction by 12% in three months, according to online surveys. Exceeded day to day goals by 100% by providing proactive and effective customer service. Keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Attained 100% success in all customer service categories including communication skills. Drove Quality Assurance (QA) from an average of 65% to 90%.
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