Nadia Serhani - PHR, MBA Global HR & Global Mobility Professional

ad328j@r.postjobfree.com Vienna, VA-US - 703-***-**** Summary of Qualification

Accomplished trusted global advisor, data-driven, analytical innovative thinker and efficiency-centered people connector, with an inquisitive lifelong-learning mind; solution-driven, relationships builder, risk-aware, partnership-prone and strategic HR Operations professional with strong business acumen and the ability to translate business priorities into HR strategy and operational flows to drive business results. Hands-on experience of the entire HR spectrum through tactical action and strategic leadership of HR Operations in over 60 countries over 20 years. I am looking to continue my career growth for a world class employer seeking a strong HR visionary with a consultant’s touch, a closer with a solid track record of adding value to global and domestic teams through collaboration, communication and expert know-how. Expertise includes

Strategic planning * Domestic & Global Talent Acquisition, Benefits/DBA, Legal Compliance, International Employment Legislation* Employee Relations, Mediation and Investigations * PEO & EOR* Metrics/HR Analytics/Competencies Modeling * Process Re-engineering & Continuous Improvement * Employee Performance and Change Management * Workforce Management, Training & Coaching * Compensation & Total Rewards * HR Audits * USAID; DoD, DoS, USDA, DOL Contracts and Awards * Global Mobility and Relocation * DEI & ERG * Professional Certifications

The Lominger System – The Leadership Architect (KF) * Facilitative Leadership Certification * Defense Finance & Accounting Services Certification * QuickBooks Intuit Certification * Taxation Management: US Expatriates, International Assignees, & Your Organizational Risk * HR Generalist Certification (SHRM) * Introduction to Lean Six Sigma * USAID Awards and Compliance – HR Rules * International Human Resources for Non-profits * Successful Workplace Investigation (SHRM) * Compliance (100+ hours): SOX, FMLA, OFCCP, FAR, DCAA, FLSA * Languages: Arabic (Native); French (Native); English (Fluent); Spanish (Beginner) Publications: “Research Study: On the Job-training within the hospitality industry” 1997-1999 Website: https://issuu.com/nadiaserhani/docs

Professional Experience:

Director-Global HR, Henry Jackson Foundation, Bethesda MD, 11/2020-Present

● Responsible for developing and managing the Global Human Resources unit from scratch in support of HJF international HQ, subsidiaries, and operations in and outside the United States, covering 600 direct and seconded staff, with over 20 awards from USG agencies and private sector, exceeding a value of $400M. Education

● MBA/HR Management Concentration, California Coast University – USA

● B.S., Business Administration\HR Concentration, ISITT - Morocco 2019

1999

● A.S., Human Resources Management, Ashworth University – USA 2008 Certificates

● Currently taking: Organizational Analysis Stanford University

● Predictive Data Analysis – Data Science, Cornell University, USA Feb, 2024

Jan. 2018

● Master course – Professional Branding, Cornell University, USA Sept. 2015

● Immunity to Change (Assessment/Action), Harvard University – USA June 2014

● Entrepreneurial Law, NWU – School of Law - USA Jan. 2014

● International Organizations Management (U.N), University of Geneva, SWI Nov. 2013

● Leading Strategic Innovation in Organizations, Vanderbilt University, USA May 2013

● Develop and facilitate the execution of enterprise-wide initiatives, including policies and procedures targeted to managing international assignees and host nation staff; establish guidelines, procedures & workflows for international compensation & benefits, global talent sourcing & acquisition, staff transition, employee relations, Learning & development, performance management while ensuring regulatory compliance in over 15 countries.

● Partner with Legal Counsel on ER and litigation cases; advise senior leadership on HR strategy, accountability, risk, planning and execution.

● Lead, supervise, grow and mentor 10 Global HR professionals in implementing all phases of global HR lifecycles in close orchestration with functional leaders and global vendors across geographies and projects.

● Establish rigorous standardized practices and checks/balances based on industry best practices and international HR standards and manage projects related to HR transformation at site offices.

● Lead global recruitment operations and integrate new HR elements to the global operations: resilience counseling, DBA cases management, expatriates’ global taxation, global employment compliance, SOFA hiring, immigration procedures and dependents supports, global health and welfare, Train the trainer for site HR.

● Serve and support the strategic agenda of the HJF/HJFMRI in all Global HR aspects. Associate Director-Global HR, Counterpart International, Arlington VA, 2/2015-9/2020

● Under the leadership of the COO & VP of HR, I drove the application of the organization’s HR strategy and led its tactical implementation within the HQ and the global offices: aligning HR objectives to organizational goals through functional collaboration, risk management and partnerships with cross-functional teams.

● Successfully developed the Global Mobility policy, the Site HR Operations toolbox and the French LMS for Africa-based teammates.

● Successfully revamped the Code of Ethics, developed the related training and rolled it out to all sites and HQ.

● Operated as the HRBP and acting HR Director for both domestic and global teams, providing HR consulting support in all aspects of HR.

● Standardized HR policies and procedures at HQ and globally to align with donors & federal agencies (USAID, DOL, USDA) regulations as well as federal, state and 23 foreign jurisdictions.

● Built and develop the capacity and technical skills of the HR staff in the US and at sites.

● Successfully investigated ethics and employee relations cases, resulting in only 1 litigation case in 5 years.

● Supervised the HRIS, Benefits, and Talent acquisition officers; oversaw the proposal recruiting process for local staff, expatriate and TCN, leveraging my experience as a former full cycle recruiter.

● Orchestrated the development of the annual department’s goals along with the milestones and timelines to include performance management, benefits, compliance trainings, compensation, HRIS Data audits, leadership training and culture.

● Served as the HR lead on the Crisis Management team during the Afghanistan hostage crisis. Global HR Manager, PACT Inc., Washington DC, 2/2014-2/2015

● Key leader responsible for roll out of the strategic HR plan worldwide under the direct supervision of the HR Director, while being an active change agent during the transitional phase within the HR unit.

● Aligned HR objectives to PACT’s organizational goals; managed a portfolio of global business units, supporting and advising domestic and global managers and teams on a range of HR matters.

● As HQ HR Manager oversaw HR operations for USAID and other donor-funded projects worth over $100 million in awards in over 30 countries in addition to supporting domestic HR initiaves.

● Closely work with the Director of Talent Acquisition on various domestic and international vacancies and oversee the training of the recruiting staff in technical recruiting and global labor laws. Sr. HR Business Partner- International, Abt Associates Inc., Bethesda, MD, 2/2012 – 11/2013

● Direct report to the International HR Director delivering tactical, strategic, and proactive HR expertise to US-based and global clients in over 20+ countries in support of global USAID projects world-wide.

● In collaboration with International HR Director led talent development, performance management, compensation procedures in support of domestic and international workforce.

● Used HR metric and data to enable Program Directors to identify trends and recommend solutions to improve performance, retention, and employee engagement.

● Provided oversight and direction in the handling of complex employee relations matters, ensuring compliance with all applicable employment laws and regulations, including advising Program Directors on local employee’s entitlements and close requirements to avoid litigation and expenses. Human Capital, Principal, DynCorp International/Global Linguistics Solutions, LLC, Falls Church, VA,12/2007 – 2/2012

● Advisor to the Management team, I served as the HR business partner during startup & M&A; overseeing the HR operations in the regional offices : VA, NJ, CA, MI, recruitment, development of HR procedures and processes implementation for 1000+ employees.

● Oversaw the development and delivery of tactical and strategic HR initiatives to domestic and global clients by partnering directly with Country Managers and technical leaders in support of large-scale operations and management of personnel contracts in support of the U.S. government.

● Advised and interpreted policies, procedures and benefits for staff to ensure compliance and reduced ER metric.

● Led the annual performance review process and guided managers with performance improvement plans.

● Coordinated employee career development sessions and the employee recognition program.

● Coached and supervised 4 HR Officers who then progressed to senior HR generalists. Deputy Director, HR and Administration, The Rendon Group, Inc., Washington DC, 4/2004 – 12/2007

● Responsible for implementing an HR strategy in direct collaboration with the HRD and the CFO, in support of various US government contracts; Developed best hiring practices, driving corporate and strategic change initiatives, and implementing a new workforce plan, converting all independent contractors to full-time employees with benefits.

● Coordinate the performance management process; develop training material, benefits and open enrollments.

● Manage staff deployments, international allowances and pre- medical requirements and records.

● Managed full life cycle recruiting, benefits administration, and separation for staff and contractors.

● Supported CFO during RFPs and DCAA audits; contributed to the creation of the 1st Employee Handbook.

● Supervised and coached junior HR staff and conducted new hires orientations.

● Accurately processed regular and year end invoices/payroll for over 75 consultants and employees with no errors.

● Successfully managed the monthly financial review cycle for the CFO’s approval and submission, ensuring 30-day payments and compliance with the GSA and DFAS/WAWF systems. Founder; HR Principal Consultant, Serana Group, LLC, Arlington, VA, 2004 – 2008

● Human Capital consultant, assisting companies with US-based and deployed personnel create and evaluate policies and procedures to ensure optimum organizational efficiency.

● Designed HR operation handbooks; assessed staffing/organizational needs and ensured compliance with US regulations; conducted full lifecycle recruiting on behalf of clients targeting international talent and expertise; and ensured annual reporting with state and federal entities are finalized and submitted on time. Worked with client to improve requisition time to fill and assess ways to increase staff retention.

● Led negotiations between clients and insurance companies and, or brokers for initial purchases/renewals of health coverage. Designed professional development training programs for employees and managers; managed a team of contractors and temporary staff in US and overseas. Designed handbooks and standardized policies and procedures related to managing their human capital and workforce. U.S Operations Director, Sarah Touring, LLC, Alexandria, VA 2001-2003

● Manage all aspects of travel operations with external clients, vendors, global partners and overseas locations. Led, trained and developed a team of travel consultants and support staff.

● Supervised the permanent and contingent workforce (five people) and designed streamlined HR processes, reducing hiring costs by 40% and increasing staff retention.

● Developed new marketing strategy and branding campaign acquiring 17 new corporate business clients.

● Established a new branding approach with educational institutions through tailored targeting.

● Conducted post-travel follow up with current and previous clients to improve our offering and increase customer’s loyalty. Advised partner organizations on US travel industry and provided expert advice in the regions of operation.

Professional Affiliations

● Member, SHRM Diversity & Inclusion Task Force

● Member, HR Leadership Council – Corporate Executive Board

● Professional Member, Society for Human Resources Management since 2007

● Member, Worldwide ERC (WERC)

Systems

MS Office, Outlook, UKG, Workday, Mac OS, Oracle HRIS, SuccessFactors, Linkedin, IGraphx, Process Central, Vizio, Yammer, Time and Labor System, Hire Right, HR Plus, EthicsPoint, Taleo, Deltek, ADP, Ultipro, Unanet, Deltek QuickBooks, Cornerstone, Proben, PeopleSoft, SharePoint, Oracle, MSXP, FileMaker Pro6, System 21, Argo, Emerald, Marsha, Holidex, Sabre, Amadeus and social media.

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