Ebony N. Carter

Customer Service Stand-Out

Contact

*** ****** ****** ********,

OH 43205

380-***-****

ad325o@r.postjobfree.com

Objective

Seeking employment in a professional environment where I can diversify and improve upon the skills gained during my ten plus years as a Customer Service Professional from varies ranges: Data Entry, File Clerk. Receptionist, Sales Inbound/Outbound, Administrative Assisting, Warehouse Clerk, Social Services At MaryHaven Teen Ward. Education

University of Phoenix-

AACJ

Phoenix, AZ, 2016

Ohio School of Phlebotomy-

Certificate

Columbus, OH 2016

Grambling University,

Grambling, LA, 1996

Disney College

Internship/Program-

Certificate

Orlando, FL 1996

Experience

August 2019-February 2020

Customer Service Representative • Call Center Clerk • ODJFS Columbus, OH

August 2017-June 2019

Lead Customer Service Agent • Warehouse Customer Service Lead • HD Supply Groveport, OH

June 2017-August 2017

Administrative, Clerical • various office/warehouse • Express Staffing Grove City, OH

September 2016-June 2017

Employment Specialist Clerical • Training/Developing/Networking with community liaisons to promote retention in governmental programs for Special Needs Employees • Columbus Center for Human Services, Columbus, OH

Key responsibilities in all positions were to retain customers via superior customer service, and resolving complaints.

Improving company reputation by utilizing exemplarily diversity training

Trained and delegated responsibilities to team

Trained in teamwork and leadership goals improving quality of life of team

Developed confidence, fostered self-esteem while training employees on policies, protocols, and company procedures to quickly increase performance abilities of new staff

Developed, and maintained schedules of at least five employees

Key Skills

Verbal/Written Communication

Adept in Technology

Confidentiality

Time Management

Strategic Planning

Resourcefulness

Detail-Oriented

Anticipates Needs

Document Management

Customer/Client Services

Orientation

Communication

Diplomacy

Empathy

Confidence

Collaboration/Initiative

Active Listening

Problem Resolution

Ability to Prioritize & Meet Deadlines

Pro-Active

References

Available Upon Request

Contact this candidate