LACHELL BOLES

267-***-**** ad325h@r.postjobfree.com

SUMMARY

A personable and dedicated customer service representative with extensive experience in customer relations and Data Entry. Works hard to be a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success makes her an asset in whichever role and/or department assigned.

SKILLS

Efficient and Detail-Oriented

Technical Support

Supervisory Experience

Sales

Email Support

Understanding Customer Needs

Creative Problem Solving

Call Documentation

Order and Refund Processing

Data Entry

LiveChat Support

Microsoft Office

Billing

EXPERIENCE

05/2020 to Present

(Hybrid) Customer Services Representative

DELD Transport

Assisted staff with resolving complex customer issues and implementing targeted solutions.

Cross trained in multiple departments to process customer service requests via phone support, email support or live chat when needed.

Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services.

Guided customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools.

Assisted customers by providing confirmations, answering questions and offering general information.

02/2016 to 04/2020

Cashier

Sodexo

Greeted and interacted with customers in a friendly and professional manner.

Operated a cash register and processed customer payments accurately.

Trained new cashiers on company policies and procedures.

Resolved customer complaints and inquiries in a timely and satisfactory manner.

08/2013 to 01/2016

Data Entry/Account Administrative Representative

Germantown Montessori Nursery School

Performed administrative tasks and assisted in executing business solutions.

Successfully entered data into company database and validated the accuracy of valuable company information

Used and analyzed data from automated information aggregators to update the database

Generated data reports, enter company findings into the database and perform backups

Supported data entry across departments as requested, switching promptly to new projects.

EDUCATION AND TRAINING

DIPLOMA

Roxborough High School

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