Technical Support Customer Service
Resume:
ad324f@r.postjobfree.com
CALVIN LE
SUMMARY
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operate well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
SKILLS & ABILITIES
Software and Hardware Installation – Interpersonal Skills – Break-fix – Technical Support – Component Replacement – Hardware Diagnostic and Repair – Technical Troubleshooting – Friendly and Patient – Microsoft Windows and Office – Customer Service – Technical Presentations – ServiceNow – SCCM -
PROFESSIONAL EXPERIENCE
DESKTOP SUPPORT, WOODFOREST NATIONAL BANK
10/2022 – 3/1/2024
Help the users resolve hardware software problems over the phone and remote into the user's computer to help fix any issues with the application. Resolve tickets from the service portal and close them in a timely manner using ServiceNow. Follow up with stale tickets. Develop a knowledge article for reference. Maintain user profile in AD and update Group Membership.
APPLE TRAINER, CSAT-SOLUTIONS
2/2015 – 4/2022
Developed training materials, trained new hires talent to fill keys positions, and maximized productivity with 5Ss, ESD, and parts handling. Cross-trained on new devices and continuing or end users with new applications. Managed learned experience consistent with company philosophy, implemented, and facilitated successful training programs to increase employee engagement, retention, and productivity. Implemented a variety of skills to equip, and enabled employees to bring their best to work every day.
IT SUPPORT, LOCKHEED MARTIN MISSILE AND SPACE
8/2005 – 2/2015
Responded to assistance requests from the CEO, Directors, users, and directed individuals through basic troubleshooting tasks. Managed over 200 systems in Close Area with hardware software updates and upgrades. Implemented system security and data assurance software. Imaged, configured, and transferred data from the old PC to the new PC. Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions. Disassembled computer systems to troubleshoot and resolved hardware issues. Documented repair processes and helped streamline procedures for future technical support actions.
EDUCATION
HEALD INSTITUTE OF TECHNOLOGY
ASSOCIATE IN APPLIED SCIENCE DEGREE, ELECTRONICS TECHNOLOGY 1998
ELECTRONICS SERVICE TECHNICIAN DIPLOMA
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