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Customer Service Delivery Driver

Location:
New Orleans, LA
Posted:
March 03, 2024

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Resume:

Stephen Carter

New Orleans, Louisiana

ad3226@r.postjobfree.com

Objective: To obtain a career with your agency, fully utilizing my extensive medical, professional, client/customer service, and communication skills, through critical thinking and problem solving.

Skills:

CERTIFICATIONS: Cerner Corporation Powerchart, Surginet, Ambulatory, Pathnet

Cerner: {Backloading Patient Lists, M-Pages, Discern Alerts, RadNet, PharmNet, Pharm Phone, FirstNet, CPOE, PowerChart, Powerchart Office/Message Center, PowerPlans, POC, AdHoc, Surginet, CareNet, Iview, PowerNotes, Dragon Dictation, Dynamic Documentation, PathNet, EMAR, Medication Reconciliation, Ambulatory, Depart Process.}

•NextGen 5.8, 7.9, 8.3

•Epic Inpatient/Ambulatory

•McKesson

-Order Sets/Order Sentences

-Attention to Detail

-Critical Thinker

-Planning, Time Management

-Software Knowledgeable

-Great Customer Service skills

-Excellent Communication Skills

-Outstanding Problem Solver

Education:

•University of New Orleans

-Bachelor of Science in Information Technology

Experience:

CERNER

MCLAREN HEALTH

June 2023

Trained App bar and Department Order Entry to Lab Techs on accepting and Loghinvbin Specimen through Specimen Login. Check in grouting in Pending Inquiry and Container Inquiry. Order Profile, Lab and Pathology, Blood bank, Microbiology.

BAPTIST

March 2023

Trained Anesthesiologists and CRNAs on the Surginet Anesthesia and Powerchart module. Macro customization, Monitor Association, ASA and Anesthesia type, Macro Execution, Action and To Do Lists, Case Times and Personell, Record signatures, Attestations, Medications, Blood Administration and Blood loss amount, Case Suspension, Changing user, PACU, Finalization, Managing Autotext, Order Profile, Lab and Pathology, Blood bank, Microbiology.

BAMC

January 2022

Trained classrooms of Anesthesiologists and CRNAs and nurses on the Surginet Anesthesia and Powerchart module. Macro customization, Monitor Association, ASA and Anesthesia type, Macro Execution, Action and To Do Lists, Case Times and Personell, Record signatures, Attestations, Medications, Blood Administration and Blood loss amount, Case Suspension, Changing user, PACU, Finalization. Call Center

Fort Hood

December 2021-January 2022

Trained Classroom of Anesthesiologists and CRNAs and nurses on the Surginet Anesthesia and Acute Powerchart module. Macro customization, Monitor Association, ASA and Anesthesia type, Macro Execution, Action and To Do Lists, Case Times and Personell, Record signatures, Attestations, Medications, Blood Administration and Blood loss amount, Case Suspension, Changing user, PACU, Finalization

Cerner World Headquarters

November-December 2021

DHMSM Train the trainer (T3)… Trained trainers on the Cerner Surgery and Acute module in MHS Genesis. Certified six classes of 10+ trainers. Graded students with rubrics and teachbacks.

Tripler Base Hawaii

October 2021

Trained Anesthesiologists and CRNAs on the Surginet Anesthesia and Powerchart module. Macro customization, Monitor Association, ASA and Anesthesia type, Macro Execution, Action and To Do Lists, Case Times and Personell, Record signatures, Attestations, Medications, Blood Administration and Blood loss amount, Case Suspension, Changing user, PACU, Finalization, Managing Autotext, Order Profile, Lab and Pathology, Blood bank, Microbiology.

Cerner Headquarters

September 2021

DHMSM Certified in third track for Lab along with refresher course for Surgery and Acute.

Fort Leanardwood

April-August 2021

Pre Go live setup and training. Training classes on Cerner Acute module. Favorites Fair and Learning Lab with training classes. Trained Classroom on Surginet and Acute module

Navy Medical Center San Diego

March 2021

Trained Anesthesiologists and CRNAs on the MHS Genesis Surginet Anesthesia and Powerchart module. Macro customization, Monitor Association, ASA and Anesthesia type, Macro Execution, Action and To Do Lists, Case Times and Personell, Record signatures, Attestations, Medications, Blood Administration and Blood loss amount, Case Suspension, Changing user, PACU, Finalization, Managing Autotext, Order Profile

MHS Genesis Certification

January-February 2021

Certified in Cerner Acute Powerchart Module and Surginet Anesthesia module for MHS Genesis training.

Baystate Hospital

December 2020

Trained Hospitalists, Residents and Attending doctors and nurses on the Firstnet and Powerchart module. Macro customization, E-prescription and Personell, Record signatures, Attestations, Medications, Blood Administration and Blood loss amount, Case Suspension, Changing user, Finalization, Managing Autotext, Orders and details.

Indiana University Health Arnett Hospital

September 2019

Lafayette, Indiana

Trainer and Material Developer. Trained Opthometrist, Opthamologist, Nurses, M.A.'s and facilitators on Cerner Powerchart Ambulatory. Powernote Orders Profiles and Documentation. Office Visit Charges, Diagnostics, Labs, Set auto-text and customize Macros, Medications and Patient Instructions and Education

New York University Health

June 2019

New York, New York

Classroom Trainer and Material Developer. Trained Opthometrist, Opthamologist, Nurses, M.A.'s and facilitators on Cerner Powerchart Ambulatory. Powernote Orders Profiles and Documentation. Office Visit Charges, Diagnostics, Labs, Set auto-text and customize Macros, Medications and Patient Instructions and Educatio

Baystate Noble Clinic

Springfield, Massachusetts

April 2019

Trainer and Material Developer. Trained Opthometrist, Opthamologist, Nurses, M.A.'s and facilitators on Cerner Powerchart Ambulatory. Powernote Orders Profiles and Documentation. Office Visit Charges, Diagnostics, Labs, Set auto-text and customize Macros, Medications and Patient Instructions and Education

Atlanta Medical Center

Atlanta, Georgia

November-December 2018

Trained Anesthesiologists and CRNAs on the Surginet Anesthesia and Powerchart module. Macro customization, Monitor Association, ASA and Anesthesia type, Macro Execution, Action and To Do Lists, Case Times and Personell, Record signatures, Attestations, Medications, Blood Administration and Blood loss amount, Case Suspension, Changing user, PACU, Finalization, Managing Autotext, Order Profile

Dignity Health Family Medicine Clinic

Elk Grove, California

September 2018

Classroom Trainer and Material Developer. Trained Opthometrist, Opthamologist, Nurses, M.A.'s and facilitators on Cerner Powerchart Ambulatory. Powernote Orders Profiles and Documentation. Office Visit Charges, Diagnostics, Labs, Set auto-text and customize Macros, Medications and Patient Instructions and Education

Dignity Health Children’s Clinic

Sacramento, California

August 2018

Classroom Trainer and Material Developer. Trained Opthometrist, Opthamologist, Nurses, M.A.'s and facilitators on Cerner Powerchart Ambulatory. Powernote Orders Profiles and Documentation. Office Visit Charges, Diagnostics, Labs, Set auto-text and customize Macros, Medications and Patient Instructions and Education

Penn State Hospital (Hershey Medical Center)

Hershey, Pennsylvania

June 2018

Trained Anesthesiologists and CRNAs on the Surginet Anesthesia and Powerchart module. Macro customization, Monitor Association, ASA and Anesthesia type, Macro Execution, Action and To Do Lists, Case Times and Personell, Record signatures, Attestations, Medications, Blood Administration and Blood loss amount, Case Suspension, Changing user, PACU, Finalization, Managing Autotext, Order Profile

Wadley Hospital

Texarkana, Texas

May 2018

Trained Anesthesiologists and CRNAs on the Surginet Anesthesia, Pathnet and Powerchart module. Macro customization, Monitor Association, ASA and Anesthesia type, Macro Execution, Action and To Do Lists, Case Personell, Record signatures, Attestations, Medications, Blood Administration and Blood loss amount, Case Suspension, Changing user, PACU, Finalization, Managing Autotext, Order Profiles

Dignity Health Woodland Clinic

Woodland, California

April 2018

Trainer and Material Developer. Trained Opthometrist, Opthamologist, Nurses, M.A.'s and facilitators on Cerner Powerchart Ambulatory. Powernote Orders Profiles and Documentation. Office Visit Charges, Diagnostics, Labs, Set auto-text and customize Macros, Medications and Patient Instructions and Education.

Norwalk Hospital

Norwalk, Connecticut

March 2018

Trained Anesthesiologists and CRNAs on the Surginet Anesthesia and Powerchart module. Macro customization, Monitor Association, ASA and Anesthesia type, Macro Execution, Action and To Do Lists, Case Personell, Record signatures, Attestations, Medications, Blood Administration and Blood loss amount, Case Suspension, Changing user, PACU, Finalization

Salt Lake City Regional Hosptal

Salt Lake City, Utah

February 2018

Trained Anesthesiologists and CRNAs on the Surginet Anesthesia and Powerchart module. Macro customization, Monitor Association, ASA and Anesthesia type, Macro Execution, Action and To Do Lists, Case Personell, Record signatures, Attestations, Medications, Blood Administration and Blood loss amount, Case Suspension, Changing user, PACU, Finalization.

Mountain Vista Medical Center/ Multi Specialty clinic

Phoenix, AZ

November 2017

Trained Physicians with: the Amb Organizer, Consolidated Problems, Amb Workflow, Amb Quick Orders, Visit Charges, Rx Renewals, POCT/In Office Procedures, Clinic Follow Up Orders, Office Visit Clinic Notes, Auto Text, Dragon Commands, Patient Education, and Visit Summaries.

University of Alabama Hospital

Mobile, Alabama

October 2017

Trained Anesthesiologists and CRNAs on the Surginet Anesthesia and Powerchart module. Macro customization, Monitor Association, ASA and Anesthesia type, Macro Execution, Action and To Do Lists, Case Personell, Record signatures, Attestations, Medications, Blood Administration and Blood loss amount, Case Suspension, Changing user, o, PACU, Finalizatio

Cerner Corporation

September 2017

Kansas City, Missouri

DOD Classroom Training certification and Education Material Developer. ATE Coach training for Physicians, Nurses, and facilitators on Dynamic Documentation, Orders Profiles and Tagging Documentation. Adding addendums to notes, Office Visit Charges, Diagnostics, Labs, Set auto-text and customize Macros, Medications and AdHoc. Surginet, Surginet Anesthesia, Powerchart, App bar, Acute and Ambulatory.

Einstein Hospital

August 2017

Philadelphia, Pennsylvania

Classroom Trainer and Education Material Developer. Trained Physicians, Nurses, and facilitators on Dynamic Documentation. Orders Profiles and Tagging Documentation. Adding addendums to notes, Office Visit Charges, Diagnostics, Labs, Set auto-text and customize Macros, Medications and Patient Instructions and Education

AtlantiCare Regional Medical Center

July 2017

Atlantic City, New Jersey

Classroom Trainer and Education Developer. Trained Anesthesiologists and CRNAs on the Surginet Anesthesia module. Macro customization, Monitor Association, ASA and Anesthesia type, Macro Execution, Action and To Do Lists, Case Personell, Record signatures, Attestations, Medications, Blood Administration and Blood loss amount, Case Suspension, Changing user, Deficiencies, PACU, Finalization

Jersey City Medical Center

June 2017

Newark, New Jersey

Classroom Trainer and Education Material Developer for Physicians, Nurses, and facilitators on Dynamic Documentation. Orders Profiles and Tagging Documentation. Adding addendums to notes, Office Visit Charges, Diagnostics, Labs, Set auto-text and customize Macros. Powerchart.

Einstein Hospital

April 2017

Philadelphia, Pennsylvania

Classroom Trainer and Education Material Developer. Trained Physicians, Nurses, and facilitators on Dynamic Documentation. Orders Profiles and Tagging Documentation. Adding addendums to notes, Office Visit Charges, Diagnostics, Labs, Set auto-text and customize Macros, Medications and Patient Instructions and Education.

Einstein Hospital

March 2017

Philadelphia, Pennsylvania

Classroom Trainer and Material Developer. Trained Opthometrist, Opthamologist, Nurses, M.A.'s and facilitators on Cerner Powerchart Ambulatory. Powernote Orders Profiles and Documentation. Office Visit Charges, Diagnostics, Labs, Set auto-text and customize Macros, Medications and Patient Instructions and Education.

Einstein Hospital

October 2016

Philadelphia, Pennsylvania

Classroom Trained Physicians, Nurses, M.A.'s and facilitators on Cerner Powerchart Ambulatory. Powernote Orders Profiles and Documentation. Office Visit Charges, Diagnostics, Labs, Scheduling Surgeries, Medications and Patient Instructions and Education.

Memorial Herman Hospital

September 2016

Houston, Texas

Classroom Trained Anesthesiologists and CRNAs on the Surginet Anesthesia module. Macro customization, Monitor Association, ASA and Anesthesia type, Macro Execution, Action and To Do Lists, Case Personell, Record signatures, Attestations, Medications, Blood Administration and Blood loss amount, Case Suspension, Changing user, Deficiencies, PACU, Finalization

Baptist Medical Center Jacksonville HCI Group

Jacksonville, Florida

July- August 2016

Classroom Trained Anesthesiologists, AAs, and CRNAs in classroom on the Surginet Anesthesia module. Trained on Pre-Op Powernotes, Macro customization, Monitor Association, ASA and Anesthesia type, Macro Execution, Action and To Do Lists, Case Personell, Attestations, Medications, Blood Administration, Case Suspension, Changing user, Deficiencies, PACU, Finalization.

Sharp Healthcare Memorial Hospital

San Diego, California

June 15- July 11, 2016

Trained Anesthesiologists on Case Selection, Monitor Association, Macro execution, Action List, Case Timing, and Finalization.

Sharp Healthcare Outpatient Center

San Diego, California

June 1-June 14, 2016

Trained Anesthesiologists in the OR unit during Intra-Op procedures. Trained on ASA, Case Selection, Macro Execution with support for perioperative documentation and Surginet Anesthesia.

Sharp Grossmont Hospital

San Diego, California

March - April 2016

Action List, Case Personnel, Starting Time/Stop Time, and Finalization. Cerner Surginet for nursing documentation. Support to Anesthesiologists in the OR unit during Intra-Op procedures. Trained on ASA, Case Selection, Macro Execution, with support for perioperative documentation and Surginet Anesthesia.

ATE Consultant- Kaleida Health (September 2015 – November 2015)

Buffalo General Hospital

- SurgiNet

●Anesthesia :Monitors, Action List, Case Personnel, Starting Time/Stop Time, and Finalization. Cerner Surginet for nursing documentation. Support to Anesthesiologists in the OR unit

●Anesthesia Documentation

●Pick Lists

●Charge Capture/Finalization

●Macro Execution

Perioperative documentation

●Demonstrated ability to work in an operating room environment.

●Performed implementation of workflow in Cerner Millennium SurgiNet with build of Surginet preference cards.

Trainer/Consultant – One Care, Kentucky One, Jewish Hospital (September 2014-October 2014)

Louisville, Kentucky/ New Albany, Indiana

-Back loading training/support prior to implementation Document Viewer, Iview, Diagnosis and Problems, Form Browser, Orders, Patient Care Summary, CareMobile, Med Rec, Task List, MAR/Summary, Barcode Scanning, Depart/Discharge processes. Elbow to Elbow support regarding interfacing modules to FirstNet, such as: SurgiNet Anesthesia, RadNet, and PharmNet.

-Trained Nurses/Therapist at Indiana Rehab Facility on PowerChart, MAR/Summary, Medication Administration, Bar Code Scanning, Care Mobile, and Care Compass. Also supported phone support in the command center. Cerner Interfaced with ITW Rehab System.

-Trained/Supported Nurses/Physicians MICU#1 & MICU #2, and CCU. Supported end users through PowerChart, Care Compass, IView, I&O, Med Admin, Barcode Scanning, MAR/MAR Summary, Dynamic Documentation and/or Power Notes, Proxy, Task List.

Cerner Trainer- Memorial Hospital (August 2014)

Gufport, MS

Responsible for developing education and knowledge transfer materials, providing documentation for requirements modeling and functional design, testing products, and delivering the highest level of service to clients. After conversion and resolution design; provided training and support to medical support team such as nurses and providers in Pediatric Oncology, Med-Surg ICU, Cardiovascular Telemetry, Pulmonary Telemetry and OR SurgiNet Anesthesia.

Cerner Consultant - St. John’s Regional (June 2014)

Oxnard, California

Elbow to Elbow Support for nurses and physicians. Trained nurses in Oncology Med-Surg Units. CPOE, Power Note, Med-Rec, Dragon for Physicians. Real time functionality results sent direct to command center. Nightly meetings to ensure workflow issues were advancing. Physician and nurse feedback to evaluate system transition. Trouble shooting and problem solving used to recommend practices of implementation and design. Investigating and resolving service requests, developing educational content, conducting solution testing, supporting, understanding, and articulating the impact of solution functionality options available.

Cerner Support - Holland Hospital (May 2014)

Supported Cerner Firstnet, CPOE, Medication Administration, ED tracking list, Powerplans and Powernotes. Troubleshooting and providing support for clients Responsible for developing education and knowledge transfer materials, providing documentation for requirements modeling and functional design, testing products, and delivering the highest level of service to clients.

Cerner Consultant – Bradywine Hospital-(April 2014-May 2014)

Coatesville, PA

Supported Nurses Power chart, Power notes, and IVEW. Provided training and support to medical providers and staff nurses on clinical units with knowledge of Cerner software System support.

Cerner Trainer-Silver Creek Hospital-(July 2013-September 2013)

New Lenox, IL

Trained and Supported Physicians with CPOE, and Dynamic Documentation.

Cerner Trainer-Los Alamitos Medical Center (June 2013)

Los Angeles, CA

Provided training and support to medical providers and staff nurses on clinical units with knowledge of Cerner software System support including but not limited to: Surginet Anesthesia, FirstNet, entering new orders and lab (CPOE), Power Charting, Profile Module, Clinical Reporting, reviewing orders and results, creating patient list and criteria based work-list, charting (CPP) comprehensive patient profile, knowledge of each tab and icon and its use, staff assignment, Med-Rec, Rx writer, ADHOC, E-messages/E-Notes; and scanning, documenting and collecting specimens on the Care Mobile, Message Center.

Cerner Consultant-UAB Medical Center (June 2013)

Birmingham, AL

Supported nurses on CPOE, then monitored a swift transition to providers with the use of CPOE.

Cerner Consultant-Unity Hospital (May 2013)

Rochester, NY

Supported physicians with CPOE in various departments.

Cerner Consultant-Adventist Healthcare- (August 2012)

Hanford, CA

Provided ambulatory support to physicians and nurses in the clinic, also supported medical record functions.

Cerner Consultant-Hialeah Hospital- (July 2012)

Hialeah, FL

Provided support to nurses on clinical units. Cerner Power charts, MAR and depart process. Also supported phone in the command center.

Cerner Consultant-Sierra Providence East Medical- (July 2012)

El Paso, TX

Provided CPOE support to physicians.

Staff, Cerner Power notes, Power charts, and depart process.

Cerner Consultant-Health Rehab Hospital (ACE) - (July 2012)

Houston, TX

Provided elbow to elbow support to nurses and physicians.

Supported Power chart, Power notes, and IVEW

Cerner ACE Consultant-West Boca Medical Center- (June 2012)

Boca Raton, FL

Provided training and support to medical support team such as nurses on clinical units. Power charting, IVIEW and power notes.

Cerner Training Consultant-Saint Barnabas Medical Center-(June 2012)

West Orange, NJ

Provided support to physicians, and nurses during Go-live, supported Cerner power chart, IView, CPOE, power notes and power plans.

Cerner Consultant-Palm Beach Garden Medical Center-(May 2012)

Palm Beach, FL

Provided support to physicians and staff during go-live, Cerner power chart, CPOE, EMAR

Cerner ACE Consultant- Good Samaritan Medical Center- (May 2012)

West Palm Beach, FL

Provided go live support. Facilitated phone support and back-end support with the millennium command center during go live.

References Made Available Upon Request



Contact this candidate