Nicole Brown

**** ******* ***, ******* ****, Virginia

757-***-****

ad31y1@r.postjobfree.com

Experienced customer service professional with over 20+ years of experience working with customers. Skills

Customer Service ● Organizational ● Detail Oriented ● Supervisory ● Project Management ● Sales ●MS Office Professional Experience

Nesco Resource

CSR, Ohio Dec 2022- Current

● Take call for federal employees to activate phone.

● Responsible for sending receipts and bills of phones to users.

● Troubleshooting the issue raised by the customer via phonecalls.

● Resolve customers’ concerns and answer customers’ questions to your best ability via calls & emails.

● Call the phone company to help customer

● Recommend possible products related to mobile phone to meet the customers’ needs

● Referred issues and questions to managers if necessary. ACD Direct, Newport News, Virginia Nov 2014-Nov 2022 Professional Customer Sales Representative

● Answer incoming calls from customers with questions about products

● Assist customers placing orders via telephone in polite manner

● Developed contact with potential customers in the industry by cold calling, emailing or scheduling meetings in person.

● Form new and continue existing relationships in sales with companies in the customer database by visiting them in person, maintaining phone contact and addressing issues or problems when they come up.

● Created invoices and billing materials to be sent directly to a customer.

● Inputted payment history, upcoming payment information or other financial data into an individual account

● Tracked and managed the payments.

● Solicit sales of new or additional services or products

● Consult with sales and marketing team to ensure the efficiency related to product.

● Complete outbound calls to ensure the customers have the support needed Live Ops, Newport News, Virginia April 2004-2013 July Customer Service Representative

● Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

● Checked to ensure that appropriate changes were made to resolve customers' problems

● Provided information to customers in reference to basic packages and premium packages

● Demonstrated professionalism via telephone to the customers I interacted with on behalf of the company Virginia Jobs for USDA, Newport News, Virginia 2009-2012 Production Supervisor(part Time)

● Trained workers in food preparation, and in service, sanitation, and safety procedures

● Supervised and participate in kitchen and dining area cleaning activities

● Completed inventories of food, equipment, and any other merchandise off of the food truck

● Specified food portions and courses, production and time sequences, and workstation and equipment arrangements

Wal-Mart, Newport News, Virginia 2001-2003

Cashier

● Received payment by cash, check, credit cards, vouchers, or automatic debits.

● Issued receipts, refunds, credits, or change due to customers.

● Assisted customers by providing information and resolving their complaints.

● Established or identified prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

Education/Certification

Customer Service Certification 2015

Thomas Nelson Community College

Serv Safe Certification 2014

National Restaurant Association

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