Customer Service Social Media

Amy Sieger

S**** County Road G, Fountain City, WI 54629 708-***-**** ad31k2@r.postjobfree.com

Summary

Friendly and hardworking team player and leader that can motivate staff to perform their best. Excels at great customer service and customer satisfaction. Seeking to apply my detail-oriented talents and adaptable personality to fulfill the company’s needs and wants.

Experience

LOGISTICS SUPERVISOR ASHLEY LOGISTICS SOLUTIONS, LLC SEPTEMBER 2021 – PRESENT

·Act as an escalation point for inbound phone calls from customers regarding issues and concerns on their deliveries

·Ensure that company loads that are booked are compliant within laws governing our transportation service

·Support employees working across four locations in day-to-day operations

·Work closely with customer service to keep customer relationships intact by monitoring daily deliveries are on-time and communication is kept between all parties

·Work with shipping and customer service on volume and capacity levels to maximize capacity

·Communicate with outside carriers and Ashley fleet personnel in order to ensure on-time loading and deliveries on all loads

BARTENDER AND MARKETING SPECIALIST JAILHOUE SALOON JULY 2019 – PRESENT

·Prepare alcohol or non-alcohol beverages for bar patrons

·Interact with customers and take food and drink orders

·Check customers’ identification and confirm it meets legal drinking age

·Restock bar inventory and supplies

·Market bar specials and events via social media (Facebook, Snapchat, Instagram)

·Plan and execute bar specials and events

·Assist in preparing food orders from a full menu as needed when short-staffed in the kitchen

FLEET SUPERVISOR ASHLEY FURNITURE INDUSTRIES AUGUST 2019 – SEPTEMBER 2021

·Plan, implement and oversee day-to-day fleet operations

·Monitor schedules and adjust staffing levels according to volume

·Manage drivers’ daily activities and performance which includes planning, dispatching, and communication throughout all hours of the day

NANNY EHLEY FAMILY JUNE 2014 – JULY 2019

·Care for three children ages 0-7 years old

·Spark creativity and imagination by helping children discover new things

·Promote good, safe behaviors by using positive reinforcement

·Transport children to and from school, appointments, and entertainment activities

·Administer medication and minor first aid to sick and injured children as needed

·Supervise children while parents were not home – work, vacation, business trips, weekend getaways

·Provide a child-friendly environment with engaging activities

CNA SILVER CROSS HOSPITAL AUGUST 2017 – DECEMBER 2018

·Assist and monitor patients with daily functions

·Monitor patient vital signs

·Assist nursing staff with patient care

ADMINISTRATIVE ASSISTANT THE SPORTSTATION OCTOBER 2011 – NOVEMBER 2013

·Schedule and coordinate meetings and appointments for management

·Purchase and maintain supplies for upcoming events

·Handle all incoming calls

Education

LEAN PRINCIPLES CLASS DECEMBER 2021 ASHLEY FURNITURE – SCHOOL OF LEARNING

LEADERSHIP CLASS NOVEMBER 2021 ASHLEY FURNITURE – SCHOOL OF LEARNING

Skills & Abilities

·Advanced leadership and team building skills.

·Excellent interpersonal and communication skills

·Proficient with POS systems

·Intermediate Microsoft Office Skills (Word, Excel, Outlook, PowerPoint)

·Goal-Oriented

·Able to empathize with internal and external customers

·Fun and energetic

References

PROFESSIONAL

·Chelsey Young Ashley Furniture 608-***-****

·Lisa Bolte Ashley Furniture Industries 608-***-****

·Kristen Logan Ashley Furniture Industries (608-***-****

PERSONAL

·Kelsey Cattanach 608-***-****

·Kimberly Ehley 312-***-****

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