Collections Specialist Account Resolution
Resume:
LISA R. SUDA
ACCOUNT RESOLUTION AND COLLECTIONS SPECIALIST
As an Account Resolution and Collections Specialist, I possess the skills crucial to the success of fulfilling my role and company business. I am highly motivated to exceed expectations and produce results beneficial to the company and customer experience.
CONTACT INFO
ad319g@r.postjobfree.com
175 Halsey Rd.
Newton, NJ 07860
EXPERIENCE
ACCOUNT RESOLUTION SPECIALIST AND COLLECTIONS PEOPLE READY BRANCH 1460, TEMP AGENCY, VINELAND, NJ
August 20th 2020
Assigned to the Sewell, NJ branch of United Site Services, Inc. as a Collector of aging accounts, reporting to Nasser Fareed, Director of Shared Services. Duties included working in Tower, Excel and Outlook. Following established guidelines and procedures, communicating by phone and email with customers regarding seriously delinquent accounts, researched billing disputes, processing payments and created weekly spreadsheets using Excel.
ACCOUNT RESOLUTION SPECIALIST, BILLING AND PAYMENTS SPECIALIST, UNITED SITE SERVICES, INC.
October 15th 2021 to February 12th 2024
Reporting to Scott Mowry, Supervisor of the ARS team, my duties included calls and emails to customers regarding delinquent balances and resolving billing disputes in order to proceed with payments or payment arrangements. I explained and enforced collections procedures verbally and in writing, prepared forms and escalated accounts to external collections when necessary. I communicated with internal sales, operation, damage claims, tax-exemption and credit request departments to ensure accurate status reporting and resolution. I also responded to inbound calls and email to assist customers with payment portal issues, equipment removal, purchase orders, billing disputes and invoicing discrepancies.
SYSTEMS & APPLICATIONS
Tower
Navision
Zuora
Sales Force
Net Suite
Stripe
Side Trade
Excel
Outlook
Mircosoft Word
Adobe Acrobat
Key Skills
Proficient FDCPA Knowledge
Strong Written and Verbal Communications
Account Analysis
Dispute Resolution
Detail Oriented
Strong Organizational Skills
References Upon Request
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