Regina Jackson

Upper Marlboro, MD

301-***-**** *

ad30sk@r.postjobfree.com

SUMMARY OF QUALIFICATION

Hardworking and passionate job seeker with strong organizational skills eager to secure a career position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

EDUCATION

● Certificate in Leadership, Management and Organizational Structure University of Maryland University College (Graduate School)

● Bachelor of Science in Communications University of Maryland University College Certificate: Human Resources Management

● Society for Human Resources Management/ Prince George’s County Community College

● Notary for the State of Maryland

Volunteer Services 02/2015 to 03/2020

United Against Poverty- Capital Heights, MD

● Initiated fundraising drive to raise money for charity events.

● Reorganize food pantry and food shelves.

● Train Volunteers.

● Helped with donations.

● Assisted with holidays events.

Work History

Frederick Douglass, Washington, D.C.

Leasing Sales Consultant

01/2023- present

● Show apartments to potential residents.

● Lease apartments to qualified applicants.

● Renew leases with current residents.

● Perform managerial duties concerning the property as directed.

● Run monthly reports.

D.C. Water and Sewer, Administrative Assistant (Contractor) 10/2022 to 4/2023 Washington. D.C.

● Report to management, organize, drafting documents, entering data, and scheduling

appointments.

● Processing, typing, editing, and

formatting reports and documents.

● Filing documents, developing and maintaining databases.

● Liaising with internal departments and communicating with the public.

● Directing internal and external calls, emails, and faxes to designated departments. Arranging and scheduling appointments, meetings, and events.

● Monitoring office supplies and ordering replacements.

● Assisting with copying, scanning, faxing, emailing, note-taking, and travel bookings. Preparing facilities and arranging refreshments for events, if required.

● Observing the best business practice and etiquette. Answer and direct phone calls.

● Write and distribute email, correspondence memos. Letters, faxes and forms. Assist in the preparation of regularly scheduled reports.

Bemore Staffing

Leasing Consultant, Administrative, Collection

02/2022 to 10/2022 Washington, D,C.

● Showed and leased apartment units to future residents with a high degree of customer service, while meeting monthly lease quotas. Prepared and coordinated model and target apartments. Assisted the property manager with hosting resident’s events and functions at the property.

● Managed filing of all paperwork including but not limited to leases, leasing addendums notices. Maintained the mission providing exceptional experiences for those we serve to all potential current, and past residents. Increase collection rate at 85% 99%. Implemented marketing strategies and retention programs to maintain occupancy levels. Assisted property manager in rent collection.

● Served as receptionist and handled prospective and current tenant inquiries, request, and complaints. Executed leases and reviewed contract agreement. Negotiated immediate full payments or timely payments. Collected customers payments in accordance with due dates. Identified and discuss issues attributing to account-to-account delinquency with management. Provide time follow-up on payment arrangements.

Emergency Rental Assistance Program Intake Specialist and Reviewer (Contractor) 04/2021 to 02/2022

Prince George’s County Government Housing and Authority- Largo, MD

● Responsible for communication and providing excellent customer service. Scheduled appointments and register tenants. Verified tenant’s eligibility and application status. Submitted electronic/paper claims documentation. Assisted in updating tenants’ financial history. Upload documents in the databased. Conducts reviews of applications submitted by landlord and tenant for the Emergency Rental Assistance Program due to COVID-19 pandemic. Communication with applicants through various methods to obtain the required documentation required to process applications.

● Review information keyed into the system to verify the accuracy of data. Evaluate each application for completeness, adherence to eligibility criteria established in law and regulation, and verification of information provided by applicants.

● Reviewing a variety of supporting documents requested on the application (e.g., Rent Ledger, Income verification, Landlords W9, Landlords rental license. Electronic Funds Transfer, Tenant Attestation, Current Lease or Landlord attestation for Expired Lease. Residency & Rental Obligation, etc.) and compare against information provided by applicants on their application form.

● Responsible for tracking progress on each application, conducting outreach to applicants to help correct errors or complete missing information and answering applicant questions. Process applications in a timely manner to prevent evictions. Provide applications status updates.

Administrative Assistant (Contractor) 03/2018 to 07/2020 Prince George’s County Fire and Emergency Medical Services (EMS) Department - Largo, MD

● Assists with administrative and customer services support; contribute and attend meetings to obtain quotations; address questions and provide answers to issues regarding various contract bids; prepare determinations and waivers and place orders; coordinate the bid process and ensure the goods and other items purchased for the Fire/EMS Department are in line with the required specifications in terms of quality, quantity, and within the stipulated county delivery timelines.

● Set up meetings with state and local government entities and officials in managerial capacity and prospective vendors to advertise bids in various newspapers. Coordinate major engineering programs and/or projects that relate to contracts bids, waivers, and determinations to create Term Contract Awards; act in a liaison capacity on behalf of Prince George’s County for bidding contracts to ensure compliance.

● Compiled the bids and prepare invitation notices to discuss the bids and organize the orientation; and email non-qualified vendors notice of extension indicating the incomplete documentation required. Prepared workflow processes by utilizing an Excel spreadsheet to track purchase order, permitting ease of access when required. Delivered copies to supplier’s firms and/or posting.

Network Assistant-(Verizon Wireless) 07/2016 to 02/2018 Pyramid Consulting – Laurel, MD

● Performed support to networks field group and provided administrative services to clients. Conducted and monitor problem-solving and issued solutions. Monitored and executed additional invoicing and reporting functions in a 30-day period. Formulated utilizing PeopleSoft 9.1 to devise purchase orders.

● Launched utilizing People Soft 9.1 in establishing equipment and services purchase orders for network organization as part of a centralized purchasing team. Served as a liaison with buyers and consultants. Increase a high volume of about 200 weekly electronic invoicing and filing for varies departments on a temporary contract.

● Assisted with administrative, customer services, and billing duties. Organized and attend meetings with questions and answers, obtain quotations, how to place orders, coordination, and ensuring goods are to specifications in terms of quality, quantity, and within delivery timelines.

● Resolved and approved invoices with accounting for quick resolution and payment processing on a short-term contract. Adjusted department requisition orders and procure supplies. Advanced workflow processes by utilizing spreadsheets to track purchase orders, permitting ease when required. Designed purchase orders and copies to suppliers’ firms and/or public posting. Resolved invoices with accounting for quick resolution and payment processing. Human Resources Specialist 01/2005 to 06/2016

First Service Networks - Linthicum, MD

● Created various human resource reports to track employee and department key performance indicators increasing productivity and employee morale. Assists in the hiring process; by coordinating job postings, overseeing job fairs, reviewing resumes, conducting telephone screening, and setting up interviews with hiring managers. Conducts all new hire orientations. Responsible for tracking of vacation, leaves of absences and bonus accrual. Process commissions as required.

● Plan and coordinate administrative procedures and systems and devise ways to streamline processes. Coordinate all administrative efforts related to recruitment, onboarding, and termination. Create and maintain master HR files; ensure paperwork is complete and compliant with regulatory requirements in partnership with the HR Manager. Assist staff with questions and issues related to owned tasks. Complete verifications of employment and respond to unemployment notices. Coordinate all administrative efforts related to recruitment, onboarding, and termination for employees.

● Supported company managers and employees in the area of recruitment, performance management, training and development. Coordinated HR projects within the company. Maintains and updates human resources documents, such as organizational charts, employee handbooks, performance evaluations forms, engagement and exit surveys. Maintains knowledge of trends, best practices, regulatory changes, and employment law.

● Managed hiring process of productions positions to meet customer demand. Process all new hire, benefits, leave, termination, and payroll paperwork ensuring 100% compliance. Enforced rules and regulations outline in company manual to set forth expectations comprehensibly and consistently. Managed recruitment efforts for all exempt and non-exempt operations personnel.

SKILLS

● Microsoft Office (Excel, Word, Access, PowerPoint, Outlook)

● MS Works SharePoint

● Yardi, Knock, and Funnel

● Exponent HR, SAP, Neogov, and ADP, KRONOS, Workday

● People Soft, Salesforce, and Quick Books,

Additional Skills

● Bookkeeping, Flexibility, Time Management, Great communication skills, Telephone Etiquette, Teamwork and Collaboration, Clerical Support, Organizational and Time management, Interpersonal Communications, Analytical and Critical Thinking, Planning and Coordination, Attention to Detail, and Active Listening.

Contact this candidate