Customer Service Medical Assistant
Resume:
ANPHONETTA JACKSON
*** * **** ****** ********, AL 36083 205-***-**** ad30rs@r.postjobfree.com
OBJECTIVE
To seek a position in a prestigious organization as a Medical Assistant or any other related healthcare, customer service field where I can utilize my years of active experience and my professional skills for performing efficiently. Highly motivated and dependable self-starter with a proven ability to work within difficult situations and provide a high level of customer service.
EXPERIENCE
Lead Medical Assistant
Women's Comprehensive Healthcare
2006 Brookwood Medical Center Drive
STE 710
Birmingham, AL
5/2010 - 12/2022
Mange full operations of the front office. Answer phones, fax, scan, schedule patient appointments, take messages, file medical charts, match all labs, test results to each respective chart for provider's review. Schedule and rescheduled surgeries using proper ICD 10 and CPT codes related to each surgery, ensure proper dates and times for each surgery is scheduled in a proper time frame to not interfere with providers daily patient appointments, follow up on each claim filed to ensure payments are made in a timely manner. Compile and forward patient’s medical records as requested, maintained account documentation for each obstetrical patients for commercial insurance as well as Medicaid insurance. Daily closeout for all insurance payments, patient’s payments, by the patient. Data entry and typing of 45-60wpm.Other duties as assigned by a physician.
Lead Customer Service Rep/ Purchasing Buyer
Birmingham Water Works
244 1st Ave North
Birmingham, AL
3/2008 - 5/2010
Provide customer service to multiple customers via computer terminal and multiline switchboard, process restoration of utility service and disconnects daily. Answer and transfer multiple executive calls to appropriate departments. Received and process incoming phone calls, which included obtaining, entering, verifying, and editing customer information, answering questions, gathering facts to resolved and explain technical issues to a large volume of people from different backgrounds. Performing administrative and clerical procedures using a computer. Writing correspondence to response to technical issues and routinely inquires of request for information, produce reports and spreadsheets to review in monthly meetings. Also was responsible for timekeeping and record keeping. Adhering to scripts and attempting to sell products or makeup sells as necessary and always handling each customer in a friendly, courteous manner still while following company laws, rules, regulations, and guidelines. I was also detailed as a Purchasing Buyer for 12 months were my duties consisted of being the primary contact for external suppliers and internal customers and were responsible for making judgments and discretionary decisions that affect the operation of the organization and effectively communicating those judgments and decisions to the suppliers and internal customers. Evaluated suppliers based on the price, quality, and speed of delivery of their products and services. Worked out agreements with suppliers, such as when products will be delivered. Wrote Purchase Orders that are accurate and clearly define the critical parameters of the good being purchased. Accurately review confirmations of purchase orders.
EDUCATION
Alabama A&M University
Huntsville, AL United States
Some college (no degree)
Credits Earned: Semester Hours
REFERENCES
Katrina Smith
Department Of Veteran’s Affairs
Supervisory Medical Support Assistant
ad30rs@r.postjobfree.com
Vincent Clay
Department of Veterans Affairs
ad30rs@r.postjobfree.com
Gubray Jackson
ad30rs@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
Excellent quality & customer service skills
Typing experience
Flexible
Dependable
Self-starter
Strong PC skills (Microsoft Word, Excel, Access, Power Point, Outlook, etc.)
Experience using multiple online computer systems
Hard working
Phone experience
Clerical Experience
Great organization skills
Time management skills
Excellent data entry skills
Excellent Team Player
Multi-tasking skills
Excellent communication skills (written & verbal)
Team player
Selling products and services
Self-motivated
Positive attitude
Excellent Technical Support
Aumation Skills {typewriter, computer terminal}
OSHA/FDA regulations
Writing Correspondence
Operating personal computer terminal (input, retrieval, editing)
Applying laws and regulations
Resolving problems
Negotiating skills
Analytical skills
Ability to evaluate
Contact this candidate