MY

MARIA YANNARELLA

ad30bd@r.postjobfree.com 215-***-**** Colmar, PA 18915

I have been a florist for 30 years now. I enjoy every aspect of the industry from wedding design to store front merchandising. My passion for design has expanded to working with clients from decorating homes to organizing their closest. I was in Customer service for also 30 years, 20 of those years I had the pleasure of being a bridal consultant. I worked with clients who also wanted my services to come out and give them direction on design. I have a very strong work ethic. I now am a stay at home mother, which is my number #1 joy in life. I have more free time as my son is older, I am hoping to find a 100% remote position.part time or full time. Interest Calculations

[Timeframe] Reporting

Payroll Liabilities

Accounts Payable and Receivable

Expense Tracking

Relationship Building

Value Estimation

Financial Documentation

Charge Slips

Purchase Orders

Signature Verification

Itemized Statement Preparation

Invoice Documentation Management

Categorizing and Classification

Customer Contact

Billing and Invoicing

Billing Data Verification

Invoice Processing

File Management

Payments Experience

Team Collaboration

Decision Making

Job Billing

Translation and Interpretation Services

[Language] Fluency

[Number] wpm Typing Speed

CRM Software

Needs Assessment

Route Management

Data Evaluation

Call Center Operations

Office Equipment Proficiency

Fleet Dispatching

Process Optimization

Microsoft Office Expertise

Freight Operations

Transportation Solution Development

Materials Transport

System Implementation

Report Generation

Report Creation

Data Entry

Chad Smart Tire Roslyn, Pa

Billing Coordinator

04/2017 - Current

Responded to telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes. Completed documentation, reports and spreadsheets of financial information.

Maria Yannarella Hatfield, PA

Wedding Coordinator

04/2010 - 03/2021

Worked with professional and trade associations to create memorable and successful events.

Conferred with customers to gather event requirements and explore opportunities.

Coordinated and allocated equipment, supplies and staff for events. Managed safe and smooth food delivery at banquets, conferences and Summary

Skills

Experience

social events.

Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.

Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.

Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements. Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.

Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements.

Participated in client consultations to discuss floral designs for special occasions, christenings, weddings and funerals.

Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.

Set up colorful and inspiring store displays and arrangements. Created tabletop and various other custom arrangements or pieces. Pruned flora and fauna to fit perfectly into bouquets and arrangements. Maintained portfolios of artistic work to demonstrate styles, interests and abilities.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Understood and followed oral and written directions. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. Demonstrated leadership by making improvements to work processes and helping to train others.

Prioritized and organized tasks to efficiently accomplish service goals. Identified needs of customers promptly and efficiently. Planned and completed group projects, working smoothly with others. Assisted with customer requests and answered questions to improve satisfaction.

Maintained updated knowledge through continuing education and advanced training.

Rhoads Landscaping North Wales, PA

Floral Designer

05/2018 - 03/2020

Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.

Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.

Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements. Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.

Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements.

Participated in client consultations to discuss floral designs for special occasions, christenings, weddings and funerals.

Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.

Set up colorful and inspiring store displays and arrangements. Created tabletop and various other custom arrangements or pieces. Pruned flora and fauna to fit perfectly into bouquets and arrangements. Maintained portfolios of artistic work to demonstrate styles, interests and abilities.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Understood and followed oral and written directions. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. Demonstrated leadership by making improvements to work processes and helping to train others.

Prioritized and organized tasks to efficiently accomplish service goals. Identified needs of customers promptly and efficiently. Planned and completed group projects, working smoothly with others. Assisted with customer requests and answered questions to improve satisfaction.

Maintained updated knowledge through continuing education and advanced training.

Penny's Flowers Glenside, MT

Floral Manager

01/1992 - 03/2017

Ordered supplies based on space and budget availability, current trends and sales projections.

Managed integration and merchandising of seasonal and holiday-specific product offerings.

Trained and developed associates to handle customers' needs and manage daily workloads.

Maintained salability and health of floral products by establishing clear care procedures.

Created attractive and eye-catching displays with accurate signage to promote products.

Delegated assignments and set schedules for effective coverage of floral department needs.

Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.

Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements.

Set up colorful and inspiring store displays and arrangements. Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.

Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.

Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.

Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements. Maintained portfolios of artistic work to demonstrate styles, interests and abilities.

Created tabletop and various other custom arrangements or pieces. Pruned flora and fauna to fit perfectly into bouquets and arrangements. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Understood and followed oral and written directions. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. Demonstrated leadership by making improvements to work processes and helping to train others.

Abington Senior High School Abington, PA

High School Diploma

06/1997

Education and Training

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