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Customer Service Assistant Manager

Location:
Fresno, CA
Posted:
February 29, 2024

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Resume:

@

PRASHANSHIAULAKH

ad300p@r.postjobfree.com I 559-***-**** I Madera, CA

Summary

A dedicated, highly skilled & dynamic MBA graduate with expertise in marketing and finance, looking for the opportunity in finance or management and aspiring to build a profession in fmance and marketing, where teamwork and hard work is appreciated, and to be in a position which aligns with my knowledge and skills. Skills

• MS Office and Excel

• CRM

• Time Management

• Innovative

Experience

Taxmann allied services pvt.ltd I Delhi

Marketing Executh•e

01/2019 - 1212022

Kotak Mahindra Bank I Delhi

Assistant Manager

0412018- 09/2018

Education and Training

Teerthankar Mahaveer University I Moradabad

MBA in Finance & Marketing

0512023

IFTM University I Moradabad, India

• Fast learner

• Customer Service

• Financial Analysis

• Trilingual in English, Punjabi, and Hindi

• Maintained an up-to-date database of customers' contact infonnation.

• Developed marketing strategies and campaigns to increase brand awareness.

• Planned and organized public relations and promotional events.

• Analyzed customer feedback to improve the quality of products and services.

• Generated leads through direct mailers or other outreach methods like cold calling or emails.

• Coordinated production of advertising materials by communicating with various vendors.

• Managed customer service inquiries and complaints in a timely manner.

• Communicated regularly with customers to gain insights into their needs.

• Maintained up-to-date knowledge of company products and services.

Bachelors of Commerce in Accounting And Business Management 05/2016

Certification courses

• ENES462x: Marketing Innovative Products and Services, USMx, an online learning initiative of University System of Maryland.

• Certified in Commodity derivatives markets, NCDEX

• Product Design, Prototyping, and Testing, USMx, an open learning initiative of University System of Maryland.

• Blockchain: Understanding Its Uses and implications, online learning initiative of The Linux Foundation.



Contact this candidate