Customer Service Relations
Resume:
Summer Hamrick
Lawndale, Nc *****
ad2zp6@r.postjobfree.com
Professional Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Skills
i am a very hard and dedicated worker. i love to learn everything i can about the job and positions i am doing. i work well with others and i am a team player. i make ssure that procedures are folled as well as employees i start a the bottom but always work my way up and i love a challlengenge
Work History
January 2022 - October 2023
KFC Restaurant - Shelby
Shift Manager
Coached crew members to optimize performance and motivate toward more efficient work.
Tracked receipts, employee hours, and inventory movements.
Exercised composure under pressure and in escalated customer service scenarios.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Excelled in every store position and regularly backed up front-line staff.
Supervised employees and oversaw quality compliance with company standards for food and services.
Cooperated with coworkers to improve customer experience and manage storefront.
Trained and mentored new employees to maximize team performance.
Kept employees operating productively and working on task to meet business and customer needs.
Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Scheduled staff to establish adequate coverage during peak business hours.
March 2017 - October 2019
Dole Fresh Vegetables - Bessemer city
Break relief
i would help set up the production line and all the items that we needed to run the shift i would go down the line and give the other employees there bereaks so i had to learn each potion. i would balso inspect and package the letctuce lable it and ship it
Monitored working environment, making sure it was always safe, positive setting for all employees.
Provided constructive feedback to workers, which improved morale, and boosted efficiency.
Identified conflicts among employees and used interpersonal communication to find effective solutions.
Answered customer questions and provided immediate assistance to deliver exemplary service.
Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
June 2003
Burns High School Lawndale
High School Diploma Business Management
best smile most determinedmost improved
Additional information
i have also worked at casefarms deboneing leg and thighs so i have 10yr in assembly and production. i also have 10 pluse in cousustomer service
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