Sophie Hu

Greater Seattle Area

ad2ze4@r.postjobfree.com 505-***-****

linkedin.com/in/sophie-hu-0a11b033

Summary

• Highly skilled software engineer with over 10 years of experience in designing, building, tech leading, and delivering world-class products specializing in building high-performance APIs and applications that scale out in distributed infrastructures.

• Solid background in Public Cloud Services with hands-on experience on AWS and Azure.

• Strong experience in modern C++, Go, Java and hands on experience on Python. API Experience includes REST API, gRPC and GraphQL. DB experience includes PostgreSQL, DynamoDB and MongoDB. Experience

Senior Software Engineer

Included Health

Jul 2023 - Present (7 months)

• Led the effort to improve the launch efficiency and launch quality powered by the data pipeline facilitating terabyte data daily ingestion from insurance vendors.

• Led the end-to-end testing framework project which improves the software quality across the entire company.

Tech stack: AWS, Airflow, Spark, EMR, RDS, PostgreSQL, GraphQL, Go, Java, Apollo, Grafana. Staff Software Engineer

ServiceNow

Sep 2022 - Jul 2023 (11 months)

• Led the backend efforts for the new licensing and subscription experience of ServiceNow by designing and developing a role syncing and management framework for providing customers visibility into their entitlements and allows them to effectively manage their subscriptions to stay compliant and realize maximum value from their purchase.

Senior Software Engineer

Meta

Nov 2021 - Sep 2022 (11 months)

• Led the designing efforts of headless CAPIG, scoping a suite of APIs for seamless integration into customer productions aim for enabling efficient onboarding of advertisers at scale.

• Led the cross team efforts to build a top level metrics dashboard to measure the program goals progression for Meta Ads signal Private Computation.

• Implemented the Private Computation validation which proactively catch mis-configuration as part of Private Computation tooling.

Skills: Team Leadership · XFN · Strategic Roadmaps · Customer Engagement Senior Software Engineer

Microsoft

Sophie Hu - page 1

Sep 2021 - Nov 2021 (3 months)

• Transformed in-server cache to distributed cache (Azure Redis Cache), reducing database load by an impressive 30%. Leveraged caching for optimal performance, intelligently storing static and frequently accessed data. Established reliable fallback routes, conducted rigorous load testing, and implemented comprehensive performance metrics.

Tech Stack: Azure Redis Cache, C#.

Software engineer II

Microsoft

Sep 2017 - Sep 2021 (4 years 1 month)

• Spearheaded the design and implementation of a robust data pipeline capturing daily SharePoint topology database snapshots. Empowered client teams to generate reports, metrics, and conduct investigations effortlessly.

• Orchestrated complete automation of GridManager failover, reducing failover time to an impressive 5 minutes. Optimized load balancer configuration, Azure SQL integration, and farm failover for seamless maintainability.

• Engineered dynamic dashboards for GFE, DB, DSE, and Farm objects with hourly real-time updates. Played a pivotal role in swiftly restoring services during critical incidents.

• Architected innovative automation solutions for upgradeGM, streamlining VM image version upgrades and reducing high-severity incidents.

• Drove a major boost in reliability and availability for GridTracking service. Analyzed usage patterns, optimized performance, and introduced asynchronous dual write functionality to enhance system responsiveness.

Tech Stack: C#, MySQL, Azure CosmosDB, SQL, NoSQL, distributed system, infrastructure automation, orchestration.

Software Engineer

Microsoft

Feb 2016 - Sep 2017 (1 year 8 months)

• Designed and implemented UpdateMonitor train orchestration, deploying AzureMA and OfficeDataUploader to 300,000+ SharePoint machines within a week with 99.99% coverage. Overcame ambiguous requirements, prioritized improvements, conducted stakeholder feedback sessions, and introduced wave rolling out, ring validation, and parallel tasks for faster deployment. Implemented metrics and monitoring, enhancing performance, reliability, and controllability of the train.

• Architected and implemented RESTful Resource Price APIs, providing Enterprise Azure customer meter pricing information.

Software Development Engineer

Amazon

Mar 2015 - Feb 2016 (1 year)

Participating in building next generation of Amazon checkout experience, for example single page checkout which is currently the checkout experience for Amazon prime customers. Web Developer

Acusys Inc

Feb 2014 - Feb 2015 (1 year 1 month)

Sophie Hu - page 2

Full stack engineer for the management of interchange of data between application and browsers. Secured data and access to USDA system with multiple user levels. Education

The University of New Mexico

Master of Science (MS), Computer Science

2012 - 2013

University of Science and Technology of China

Bachelor, Computer Science

2008 - 2012

Skills

Distributed Systems • Infrastructure • Python • C++ • Go (Programming Language) • GraphQL • Amazon Web Services (AWS) • Microsoft Azure • postgre • Azure Cosmos DB Sophie Hu - page 3

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