SUMMARY
Sociable Server offering * years of experience delivering friendly, prompt service to
customers. Skillful in ensuring excellent customer service and being an all around team player. In-depth knowledge of POS system operations and food safety and sanitation regulations.
EXPERIENCE
TGI Fridays - Server
Suitland, MD • 02/2022 - Current
Stoney River Steakhouse - Hostess
Towson, MD • 03/2021 - 11/2021
CONTACT
ad2z8c@r.postjobfree.com
Temple Hills, MD 20748
SKILLS
EDUCATION AND TRAININ
G
High School Diploma
Dulaney High School
Timonium, MD • 06/2021
Some College (No Degree)
The Community College of
Baltimore County
Catonsville, MD
Brianna Grier
• Operated POS terminals to input orders, split bills and calculate totals. Greeted customers, answered questions and recommended specials to increase profits.
•
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
•
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
•
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
•
Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
•
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
•
• Provided exceptional service to high volume of daily customers.
• Set up dining room to meet hospitality and service standards.
• Greeted guests and gathered information to seat groups or place on waitlist. Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
•
• Escorted guests to seating area, furnished menus and highlighted daily specials.
• Monitored dining area to assess server capacity and estimate wait times.
• Answered telephone to provide dining information and take reservations. Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
•
• Dining Customer Service
• Check Payment Processing
Point of Sale (POS) System
Operations
•
• Effective Customer Upselling
• Table Setting Arrangements
• Table Bussing
• Menu Memorization
• Food Safety Understanding
• Team Player
• Covid Symptom Screening
• Menu Recommendations
McDonald's - Cashier
Cockeysville, MD • 06/2020 - 02/2021
ACCOMPLISHMENTS
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
•
Communicated with servers about new tables, changes in food availability and customer comments.
•
• Operated cash register, collected payments and provided accurate change. Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
•
Helped customers find specific products, answered questions and offered product advice.
•
• Accepted cash and credit card payments, issued receipts and provided change. Trained new team members in cash register operation, stock procedures and customer services.
•
• Processed refunds for worn, damaged and broken merchandise. Led team to achieve highest sales, earning recognition from upper management and financial reward.
•
• Employee of the month 2x!