Ava McCrae ad2z7u@r.postjobfree.com

Experienced Property Management Assistant 301-***-****

with experience in Commercial and Residential www.linkedin.com/in/avamccrae Property Management.

A detail-oriented and focused professional with

experience in Property Management, sales, and

leasing. Seeking to leverage my skills in communi- cation, financial, data analysis, customer service, and office management. Proficient in Excel, ADP,

and Microsoft Word. I am ready to combine my

strong understanding of office management,

Property Management, advertising, structuring and

reviewing loan file documents. into the maintenance of Residential Properties.

Work Experience

Property Management Assistant

Inter Solutions Inc. -Pennsylvania Ave, Washington D.C May 2023 – Present

Manages Properties by assisting the Property Manager with tenant concerns of tenant renewals, billing and ledger questions, managing and submitting payments on invoices, creating marketing and advertising listings for vacant units on the property, conducts reports on tenant payment history, produces notifications via emails and letters to tenants on upcoming building maintenance repairs. Connects with contractors on building repairs, schedules pest control visits. Manages the cleaning staff and Maintenace team following up on all work tickets thru to completion. Weekly inspects the interior and exterior of the properties maintaining a neat and acceptable appearance. Conducts market surveys weekly, responds to new tenant inquiries. Schedules and conducts tours and assists tenants with the application process.

Entrepreneur Venture Remodel Homes

Good Time Homes LLC –Greenbelt, Maryland

February 2019 – December 2022

Gap in employment. (personal time away) cared for sick parents, the passing of, burials and my divorce. December 2016 – February 2019

Property Management Assistant

Mack Cali Realty – Greenbelt, Maryland

March 2013 – December 2016

Manages the affairs of the Property Management Office and team by preparing tenant Contracts, preparing and submitting the employee Payroll to corporate, working as a Billing Coordinator, Producing and maintaining visitors, incoming phone calls and emails. Daily use of Microsoft programs, Email, Excel, ADP Portal, and other company specific software programs. Maintained close connections with building engineers and the housekeeping staff on property issues that were to be completed. Created alert emails and notifications for all tenants concerning business, scheduled pest control services and ice cream social events. Interacted daily with clients, tenants and visitors. Responsible for submitting payroll and attendance data to ADP Portal for all employees. Developed and in detail maintained a daily data log of all tenant calls requesting service. Assisted vendors that needed to gain access into various property locations. Ordered building supplies for the engineers and the housekeeping staff. Managed the attendance of all employees at site locations. Coordinated meetings with the Property Manager and managed office and property events. Loan Processing Assistant

Nasa Federal Credit Union – Upper Marlboro, Maryland via Accountemps October 2011 – March 2013

Assisted in structuring new loan files and verifying information prior to the loan approval. Managed Mortgage Insurance policies. Utilized Excel, Microsoft Word, and ADP for efficient loan processing. Mortgage Support Specialist

Sparks Personnel – Chevy Chase, Maryland

October 2010 – March 2011

Assisted the Loan Officer with setting up the loan files of prospective mortgage clients, Processed loan applications and credit report fees, Sorted and delivered office mail, Performed general office duties. Ensured the next day fed-ex packages were mailed prior to the end of business day. Uploaded new client information into the company database. I made copies of loan docs and structured the loan files. Verified the employment and citizenship of new loan applicants. Mortgage Resolution Coordinator

Chevy Chase Bank / Capital One

December 2002 – July 2010 –Bethesda, Maryland

Responsible for gathering financial data, analyzing and computing monetary calculations on Government loans that contained (MI) Mortgage Insurance Certificates. Processed and analyzed up to 30 FHA and VA loans daily. Identified (206) incorrect (MI) monthly payment fees, saving the bank money. Maintained monthly and quarterly spreadsheet reports of processed loans that contained (MI). Attended meetings with senior level management to discuss new ideas. I was chosen to work with an imaging company to help us process and image loan documents. Trained my assistant in my daily routine. Was promoted to management within the company just before the housing crash. Capital One bought out the company and I wasn’t able to relocate to Plano TX at the time of job offer with Capital One, family illness. We received severance packages. Education

Prince Georges Community College

Communicatons

December 1996

Studied Communications, focusing on effective Communications strategies and techniques. Developed strong communications skills, both written and verbal. Gained a solid understanding of how to communicate effectively in a professional setting. Skills

Financial Data Analysis, Customer Service, Financial Data, Onesite, Blue Moon, Microsoft Word Rent Cafe, MRI, ADP Portal, Mortgage Loans, Excel, Sales, Knock, Outlook, Communication, Yardi, Mortgage loans

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