Data Entry Customer Service

DARLENE RAE WALTHER

**** **** ****** **., **. Cloud, MN 56301

303-***-**** ad2z5w@r.postjobfree.com

QUALIFICATIONS

Dedicated, ambitious Business Professional with over 40 years of corporate experience, possessing solid administrative, organizational, leadership, and communication skills gained largely in cable and high-tech manufacturing industries. Backup receptionist/switchboard coverage in addition to the following strengths

General Office Parts Procurement Budget Preparation

Recordkeeping Shipment Expedition Customer Service

Order Entry & Processing Inventory Control Event Planning

License Agreements CRT Operations Retail Sale

PROFESSIONAL EXPERIENCE

NATIONWIDE MUTUAL INSURANCE Englewood, CO February 2017 – July 2019

•Receptionist.

•Mail out Customer Service letters.

•Order office supplies.

•Process Special postage letters.

•Assist my manager with special projects as needed.

•Meet, greet, and notify managers when new hire candidates arrive.

•Make badges for new hires.

•Assist the mail room.

MEADOWGOLD DAIRY Englewood, CO (temporary assignment) August – September 2016

•Receptionist.

•Handle the Over-the-counter sales – collect money or verify charge amount and prepare daily deposit.

•Order office supplies.

•Inventory all toner for company printers and order backup toner for stock.

•Mail out company statements to clients.

BELL PLUMBING AND HEATING Aurora, CO (temporary assignment) July – August, 2016

•Enter correct Tax code into an excel spreadsheet prior to updating the company software.

•Data entry – corrected Tax code for 50,000 line items in company software system.

WAKELY CONSULTING – Englewood, CO (temporary assignment) June - July, 2016

•Setup web based meetings.

•Order lunches for company employees.

•Order supplies.

MARK CHRISTIANSEN ASSOCIATES – Aurora, CO (temporary assignment) January - April, 2016

•Perform receptionist duties.

•Set tax appointments.

•Copy client tax documents for company files.

•Check tax documents for accuracy after preparation.

•Check out the clients after taxes completed and collect payments as indicated.

MOODY INSURANCE – Denver, CO (temporary assignment) Dec. 4th, 2015 - Jan. 4th, 2016

•Processed over 150 COBRA contracts that were due for renewal.

•Identified the names, addresses and open enrollment requirements for COBRA participants.

•Entered the new premiums in the MOODY INSURANCE system.

•Sent information to participating companies for approval before sending qualifying letters to COBRA participants.

BISCO INDUSTRIES – Englewood, CO (temporary assignment) August - October 30th, 2015

•Worked with customer requests for price and availability of specific parts.

•Enter the customer quotes in the Bisco Inventory System.

•Checked to see if parts have any previous usage, stock on hand, cost and resale amounts according to past usage and source of past usage.

•Once sources are identified, call vendors and request price and availability and make sure full certifications are available.

•If no information is available as to a past source, further research is required to identify where to get the part.

Update the current Vendor Login Spreadsheet to ensure all User Names and Passwords are accurate.

NATIONAL CINEMEDIA – Centennial, CO (temporary assignment) June & July 2015

•As contracts were received and processed by the Sales Team they were put in the NCM SharePoint system.

•Checked each contract for accuracy, including making sure all the theater ID's were listed, the run time was correct, the air dates were correct, and the invoice amount was correct.

•Any contract's with issues were rejected back to the appropriate Sales Associate detailing the issues for correction.

•Final step was moving the contract to quality control.

•Worked on a strict weekly deadline.

NORDSTROM, fsb – Centennial, CO (temporary assignment) May and June 2015

•Made six Collateral books for distribution to various departments.

•Updated French and Queens English codes within the FD program to order letters.

•Updated different paragraphs within the FD program to ensure proper letters are produced.

•Updated another area within the FD program to ensure Letter id's print in English, Spanish and Queens English.

•Within another Nordstrom specific system I entered an account number, verified a language code and ordered letter's via id's to make sure all data pulls accurately.

REMAX – Greenwood Village, CO January 2014 – April 2015

•Answered multiple phone lines.

•Enter data in Company Accounting System (new listings, record earnest money, and process closings via creating commission checks).

•Check systems for required documents per board requirements.

•Upload documents to the MLS system.

STARZ ENTERTAINMENT, Englewood, CO March 1998 – March 2013

•General accounting duties to include but not limited to expense reports, budgeting, and reforecasting.

•Process all department invoices for payment and tracking against budget.

•Assist with annual reviews for department personal.

•Executive level administrative support in scheduling meetings, travel arrangements, conference calls, and personal appointments.

•Fill in for company front desk receptionist during vacations and breaks.

•Handled customer service complaint letters over a two year period.

•Worked with several databases to update company affiliate information.

•Requested video’ and images for future movies that affiliates would use to promote our channels.

REMAX – Littleton, Castle Rock and Aurora, CO 1998 – 2001

•Answered multiple phone lines.

•Confirmed agent showings.

•Notify property owner of the showing.

•Returned message to requesting agent with lock box information.

•Log showings for listing agent.

•Check systems for required documents per board requirements.

DANAVOX, INC., Minnetonka, Minnesota 1995 – 1997

•Provided administrative support to Director of North American Sales, Sales, and Customer Service Department; provided backup to Executive Assistant and Switchboard Operator as needed.

•Scheduled sales meetings; arranged department travel to trade shows and conventions.

•Managed literature distribution to outside sales reps, customers, and prospective customers.

•Devised part numbering system for literature, enabling efficient literature ordering via computer system.

THIELE ENGINEERING CO., Minneapolis, Minnesota 1987 – 1995

•Managed high-volume telephone orders, expediting shipments, tracking orders, billing customers, and resolving delivery-related problems.

•Secured price quotes from vendors, and calculated and input pricing information; coordinated direct shipments to customers from outside vendors.

•Arranged travel for company service personnel.

•Coordinated departments new hire training program.

•Collaborated with other departments to resolve order and shipment errors and customer problems.

•Provided administrative assistance to engineering personnel; served as backup Switchboard Operator as needed.

•Established E.C.O. and E.C.R. systems, and set up and implemented test request system.

REALITY HOUSE - Bloomington, MN 1991 – 1997

•Answered multiple phone lines.

•Confirmed agent showings.

•Notify property owner of the showing.

•Returned message to requesting agent with lock box information.

•Log showings for listing agent.

SOUTHDALE FORD, Bloomington, Minnesota 1986-1987

•Performed general secretarial duties, including recordkeeping, typing, accounts receivable, and deposit preparation; reported directly to Fleet Department Business Manager.

•Tracked vehicles from order entry through final delivery to customer.

•Assisted in developing innovative Affirmative Action Plan.

CONTROL DATA CORPORATION, Plymouth, Minnesota 1969 – 1985

•Tracked division equipment, maintaining detailed inventory records.

•Managed property accounting system.

•Managed spare part procurement for Control Data equipment worldwide.

•Monitored inventory levels and managed order volume.

•Maintained purchasing records and reconciled purchase orders.

•Produced order reconciliation procedures and organized and conducted associated training.

•Coordinated shipment of initial spares for international and domestic sites.

•Collaborated with field personnel; processed orders and expedited backorders.

•Processed orders of outside companies in role with Commercial Sales Department.

•Performed order entry, coordinated shipments, processed returns, and expedited parts and emergency orders.

EDUCATION

NORMANDALE COMMUNITY COLLEGE, Bloomington, Minnesota (1985 – In Process)

PROFESSIONAL TRAINING

•Communications, Statistics, Effective Negotiation (among others), Control Data Institute

•QuickBooks Premier

•WordPerfect 6.1 for Windows

•Microsoft Word 6.0, Excel 7.0, Windows 95, Office 97, PowerPoint 7.0

•Knock-Your-Socks-Off Customer Service, Padgett Thompson

•Custom Guide Online Learning - all Microsoft programs learn via tutorials

Darlene Rae Walther

Darlene Rae Walther

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