Customer Service High School

Chelsea Elkins

**** ** ***********, ******, **, *6611, US

ad2yx1@r.postjobfree.com

Capable of preventing losses by closely monitoring customer behavior. When it comes to answering customers' questions and recording order information, professionalism is essential.

Good listening skills combined with a detail-oriented and attentive nature. Word

Outlook

Sales

Point of Sale System

Mail Sorting

Record Keeping

Excel

OSHA 10

Cash, Credit, Debit Handling

Multi Line Phone

Customer Service

Effective Communication

Handle Rejection

Medical Office Specialist Certificate - 2017

Washburn Institute of Technology

High School - 1997

Perry Lecompton High School

Cashier Customer Service Associate - October, 2019 to Present Walmart Supercenter - Topeka, KS

Stay at home mother - January, 2018 to November, 2019 Provided guidance and support; collaborated; taught; supervised; managed; motivated; communicated; prepared meals; managed time; laundered clothes; provided transportation; planned events; resolved conflicts; made appointments as needed; provided at home health Document Manager/Mail Clerk - November, 2013 to July, 2015 Maximus KDHE ClearingHouse - Topeka, KS

Opened all incoming mail; scanned in all incoming documents; organized and distributed mass mailings; stored all original documents according to policy guidelines; distributed incoming mail to other departments as needed; provided an accurate recording of all mail received and distributed; recorded the date of receipt of all incoming mail; used mathematical skills to count and record incoming and outgoing mail; worked in a fast pace environment that was always changing while maintaining a high level of confidentiality

Stay at Home Mother - July, 2007 to November, 2013 Professional Summary

Skills

Education

Work History

Customer Service Representative Mega Rep - August, 2004 to July, 2007 Blue Cross and Blue Shield of Kansas - Topeka, KS

Researched and replied to consumer inquiries submitted via phone, email, or mail; Initiated claims adjustment; updated enrollment information; ensured accuracy of claims processing; communicated effectively; coordinated with other departments for accurate claims processing; understood basic medical terminology; knowledge of legal medical terms HIPAA and COBRA; calmly attempted to resolve and de-escalate any issue; processed credit card payments; accepted checks by phone; followed a call Customer Service Representative/Trainer - November, 1999 to March, 2003 Market USA - Topeka, KS

Instructed incoming employees on the policies and procedures of the company; taught and assessed new employees in their first week; administered tests to determine the proficiency of employees; influenced customers to buy services and merchandise by following a prepared sales guude; identified prospects by reading telephone directories and other prepared phone listing; worked with automatic dialing system; completed orders by recording names addresses and purchase information; secured info by keeping data based

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