Geneva Delores Sayles

**** ****** ****

Caret, VA 22436

804-***-****

E-Mail: ad2yux@r.postjobfree.com

WORK EXPERIENCE

February 2018 – Present Manager – Formal Envy Bridal – Fredericksburg, VA

Supervise staff of up to five employees

Evaluate employee performance

Increase revenues for facility

Prepare work schedule for staff

Implement standards and operating procedures

Responsible for accuracy of measurements

Opening and closing procedures

Bank deposits

Cash reconciliations

Conduct training classes with staff to improve customer service

and ensure customer satisfaction

Respond to customer evaluations to ensure customer

satisfaction

Responsible for ordering of product

Responsible for receiving product and computer input

Responsible for setting appointments

Responsible for contacting potential customers for confirmation

of appointments

September 2015 – September 2017 General Manager – Subway – Tappahannock, VA

Supervise staff of up to ten employees

Evaluate employee performance

Increase revenues for facility

Prepare work schedule for staff

Implement standards and operating procedures

Assistant to assistant manager and shift managers

Conduct training classes with staff to improve customer service

Supervise, coordinate, and assist in all aspects to comply with

franchise standards

Identify existing problems in customer service and provide

highly effective problem solving skills

Process and follow up on all incoming catering orders and

process payments

Develop short and long term financial and operational plans

and goals

Monitor all expenses and revenues

Conduct weekly staff meetings

Daily bank deposits

Knowledge of opening and closing procedures

Responsible for all inspections ex. Subway, Health Department

Weekly ordering of product

Prepare payroll and overtime reports

Prepare weekly prep sheets and build to order guides

Prepare online catering orders

June 1991 – September 2015 General Manager / Director of Sales

Ramada Inn South / Howard Johnson – Fredericksburg, VA

Create and implement sales, marketing, and advertising

budgets

Supervise staff up to eight managers

Evaluate employee performance

Increase revenues from sales for hotel

Prepare work schedules for staff

Implement standards and operating procedures

Reconstruct management team to improve customer

service and satisfaction and product consistency

Assistant to Sales Manager, Human Resources Manager,

Front Office Manager, Controller, Executive

Housekeeper and Food and Beverage Managers

Conduct training classes with front desk staff to improve

customer service skills

Supervise, coordinate, and assist in all aspects of the

operations of the front office and sales department

to comply with franchise standards

Identify existing problems in customer service and provide

highly effective problem solving skills

Process and follow up on all incoming and outgoing contracts,

advanced deposits, rooming lists and payments

Develop short and long term financial and operational plans

and goals

Construct annual budget and monitor all expenses and revenues

Construct weekly and monthly reports of all incoming and

outgoing revenues

Conduct weekly staff meetings

Oversee and inspect all catering events

Attend Chamber of Commerce events

Create and promote packages to increase sales

REFERENCES

Available upon request

Contact this candidate