Elizabeth fisseha

Telephone: 571-***-**** Email: ad2ysh@r.postjobfree.com

Profile

Professional and outgoing bartender with 20 years of experience in the hospitality industry seeking a bartending position in an upscale setting where I can provide excellent, quality customer experience to build clientele as well as increase bar revenue.

Qualifications

Extensive experience in cocktail drink service

Strong expertise in a variety of wines beers and hard liquor

Comprehensive knowledge of restaurant menus and specials

Solid grasp of bar terminology

Outstanding ability to work in stressful and loud environments

Exceptional customer service skills

Professional experience

Cocktail Server, Mandarin Oriental (from: 2015 to: Present)

Responsibilities:

Provided the highest level of service possible to all guests

Served wine, beer, cocktails and appetizers according to Mandarin Oriental’s guidelines.

Maintained a clean and well-stocked workstation.

Handled cash and credit card transactions with high efficiency.

Ensured high food and beverage quality.

Veridfied IDs of younger customers.

Provided answers to customers queries about cocktail ingredients as required.

Cleared and cleaned lounge tables.

Cleaned and orgainzed lounge furniture as needed.

Strictly adhered to lounge uniform and attendance policies.

Made special cocktail suggestions to customers as requested.

Provided assistance to bartender in cocktail preparation as required.

Addressed and fulfilled special customer requests when possible.

Bartender, Hamilton Crown Plaza (from: 2015 to: 2016)

Responsibilities:

Mix and pour juices according to projected business.

Confirm accuracy of orders against requisitions.

Maintain a positive working relationship with fellow staff and manaagement.

Greet newly seated guests in a friendly and timely manner.

Assess guest demeanor and identify when to call abbberant behavior to attention of security.

Properly identifying guests to determine age of eligibility to consume alcohol in accordance with local regulations.

Consistently kept bar and work areas clean and sanitary in compliance with bar standards and local, state, and federal laws.

Cleaned and stocked glassware, assisted with beverage service and transported dishes to the kitchen.

Accurately and quickly calculated checks and made change.

Trained new bartenders

Stylist/Colorist, Hair Cattery (from: 2014 to 2016)

Responsibilities:

Open store, greet and check-in guests

Color/Style booked clients and walk-ins

Promote hair products

Keep station clean and professional

Maintain professional and positive attitude

Market myself to build clientele

Head Bartender, Ritz Carlton (from: 2003 to: 2015)

Responsibilities:

Provided the highest level of service possible to all guests

Demonstrated a thorough knowledge of mixology, wines, liquor, cocktails

Demonstrated mixing, garnishing and serving drinks in an upscale environment

Actively marketed higher priced drinks and appetizers to customers in an effort to increase bar revenue.

Managed a heavy cashflow and timely and accurate reconciliation of credit card transactions.

Fastidiously removed debris accumulated at the bar to consistently maintain a clean and presentable service area.

Developed bar incentives to drive sales and promote the bar and restaurant.

Trained new bartenders

Bartender, Red, Hot & Blue (from: 1997 to: 2003)

Responsibilities:

Mixed, garnished and served drinks in a fast-paced environment keeping with bar’s specifications

Comprehensive knowledge of drink mechanics, and drink pricing

Track record of taking and delivering orders swiftly

Keep bar organized, stocked and clean at all times

Maintained bar inventory

Ability to upsell and suggest food and alcohol beverages

Helped create signature drinks

Trained new bartenders

Maintained great relationships with regulars

Supervisor, the Washington House (from: 1995 to: 1999)

Responsibilities:

Created employee schedules

Supervised the set up & closing of the dining room

Daily team meetings to discuss menu & line up

Trained new employees

Maintained great attitude to keep the residents in high spirits

Resolved employee conflicts in a professional manner

Handled unsatisfied residents with much care and empathy

Education

License hair style /Springfield Beauty Academy, 2009

Cosmetology classes. /Heritage Institute, 2007

Associates in Hospitality (classes)/ Nova Community College, 1998

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