Gregory Pratt

Customer Service - Best Buy

Englewood, CO 80113

ad2ydr@r.postjobfree.com

+1-720-***-****

Two years of document processing experience in the mortgage and travel industries. I am proficient with Microsoft Applications and Microsoft Office suite. Twenty years of experience in the retail environment, including customer service and support, managing multiple employee departments, and training of associates. Participated in multiple training courses and received numerous certifications in the sales and customer service arena. Four years of experience performing copy center, mailroom and print shop operations and production. Three years of experience performing maintenance, make ready services leasing at apartment complexes.

Seventeen years of experience in the electronic/mechanical repair and service fields. Willing to relocate to: Kansas City, KS - Winston-Salem, NC Work Experience

Customer Service/Corporate Telephone Operator

Best Buy - Lakewood, CO

July 2018 to Present

Started as an in store Operator until the stores closed due to Covid-19. After the stores reopened I was asked to go to work from home as a Corporate Telephone Operator. Position Closed 10/21/2022.

Tire and Service Advisor

Goodyear Tire & Co - Lakewood, CO

September 2017 to July 2018

Key Carrier

Appliance Sales Consultant

Best Buy - Littleton, CO

November 2016 to September 2017

Sales Specialist for the Flooring Department

Lowes at Hanes Mall - Salem, NC

December 2014 to December 2015

Customer Service Technical, UPS Shipping/Mailroom

Pitney Bowes Management Services - Englewood, CO

2014 to 2014

for Charles Schwab

Shipping and Reproduction Team Member

Fed Ex Office - Highlands Ranch, CO

2013 to 2013

Mortgage Processor & Central Point of Contact Team Loan Analyst Urban Lending - Highlands Ranch, CO

2012 to 2013

Seasonal Document Preparation Associate

Group Voyagers/Globus - Littleton, CO

2011 to 2011

Maintenance Technician

Thomas Shockcor Inc - Littleton, CO

2008 to 2010

Apartment maintenance and management at Progress Park Apartments Sales Specialist - Plumbing Department

Lowes at Hanes Mall - Littleton, CO

2007 to 2008

Top salesman in district

Department Manager

Home Depot - Delray Beach, FL

2005 to 2007

Kitchens, Bath and Appliances - Top sales departments in district Automotive Sales Consultant

Carmax - Boynton Beach, FL

2004 to 2005

Field Residential Technology Specialist

Ranger American - Boynton Beach, FL

2003 to 2004

Department Manager of Home Theater

Best Buy - Boynton Beach, FL

2002 to 2003

Car Audio

Sales Supervisor

Office Max - West Palm Beach, FL

2001 to 2002

Audio Video Consultant

Sound Advice - Boca Raton, FL

2000 to 2001

Sales Consultant

Office Depot - Boca Raton, FL

1999 to 2000

Contract Copier Operator Specialist

Denver, CO

1997 to 1999

for numerous high profile corporations

Sales Associate - Top five in district sales

Montgomery Wards - Westminster, CO

1995 to 1997

Technical Service Manager

John Phillips Printing - Denver, CO

1991 to 1995

Service Manager

Quik Print Corporation - Englewood, CO

1986 to 1989

Built full service copier repair facility covering 25 stores in Denver/San Diego Senior Duplicator Technician

Xerox Corporation - Greenwood Village, CO

1981 to 1986

Rookie of the year 1981/Technician of the year 1982 KNOWLEDGE

Current knowledge of principles and procedures of retail sales, service, and support as well as providing superior customer service.

Utilized and mastered windows based appliance-ordering systems, DOS based store special service systems, DOS based register system, standard windows 98, XP systems and programs such as word, excel and outlook express.

Performed maintenance of apartments, buildings and printing plants. Provided service on Xerox 9900's, 9500's, Sharp 9500's and other printing equipment. Managed after hours copy center operations.

Operated CNC lathes, mills, screw machines, etc for a custom prototype machine shop. Operated drill press, belt sander, cutoff saw and other standard machine shop equipment. Education

Associate

John F. Kennedy High School - Denver, CO

Car Max store

Xerox's International Training Center in Leesburg - Eden Prairie, MN

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