JINA ETHRIDGE MCCLEOD

614-***-**** ● ad2y5i@r.postjobfree.com

SOCIAL SERVICE SPECIALIST

Fortified Writing, Listening and Verbal Communication ● Integrity● Time Management ●

Multi-Tasking ● Prudent Judgment and Decision Making ● Active Learning ●Service

Orientation and Monitoring ● Instructing ● Social Perceptiveness ● Critical Thinking ● Team Player● Complex Problem Solving ● Recruiting Troubleshooting

PROFESSIONAL SUMMARY

•Results driven experienced professional with over 20 years combined experience in Customer Service, Counseling, and Education in various modalities;

•Integrity and persistence to achieve and sustain client and provider service satisfaction, with combined sales experience;

•Long-term care facility oversight management of selected patients for nearly 10 years, which included working closely with area hospice representatives;

•Selected by upper management on multiple occasions to train and coach cohorts, write program manuals, for inter/ intra-departmental staff;

•Trained in Mediations, and liaised between internal and external departments to employ conflict resolution skills to effectively resolve client and provider issues and disputes;

•Successfully completed professional courses in Requests For Proposal, and am experienced in writing Requests For Proposal for grant funding;

•Tremendous passion for matching employment - seekers with meaningful employment, and employers with productive employees - with proven success in this arena;

•Educated in Residential Real Estate, with previous work experience in the field, and membership in Real Estate associations such as Connected Investors;

•Fortified Confidentiality and Professional Ethics

PROFESSIONAL EXPERIENCE

TALENT DEVELOPMENT SPECIALIST

July- August 2023,

October - December 2023

GOODWILL COLUMBUS OHIO MEANS JOBS

Acquired and implemented modern job search, recruitment, and employee retention knowledge and skills to help client’s with barriers to employment and/or education, develop the requisite skills to attain, sustain, and excel in their personal career goals.

DATA ENTRY / CUSTOMER SERVICE / ADMINISTRATIVE ROLE October 2022 – January 2023

Completed various employment assignments via temporary employment agencies.

CONTRACT SOCIAL WORKER

June 2022– October 2022

OHIO DEPARTMENT OF REHABILITATIONS & CORRECTIONS MARYSVILLE WOMENS REFORMATORY

•Conducted weekly mental health assessments, individual counseling and group counseling to female inmates in restricted housing (or the hole) due to committing prison infractions;

•Conducted prison computer system queries to attain inmate information for effective client case management;

•Updated prison computer systems to provide inmate information vital to effective case management and information dispensation.

SCHOLASTIC APTITUDE TEST READER and SCORER (CONTRACT) April 2021 – August 2021

DATA RECOGNITION CENTER - Read, assessed, and scored scholastic aptitude tests of over 400 elementary and middle school students, from various non - Ohio states.

ONLINE GROCERY PERSONAL SHOPPER February 2021 – April 2021

WALMART SUPERCENTER CUSTOMER SERVICE - Used handheld devices to locate and shop customer requested grocery items from within the store, and dispense them into vehicles of pertinent customers for pick-up within a time- limited and professional manner.

TRANSITIONAL CARE COORDINATOR November 2019 – August 2020

DEDICATED SENIOR MEDICAL CENTER – Served in all 3 CENTERS in COLUMBUS, OHIO

•Closely collaborate with Transitional Care Team members, especially primary care providers for transition of care patient planning;

•Serve as a central role for patient treatment plan distribution to community service providers following patient discharge from acute care hospitals to home;

•Provide crisis intervention counseling to patients as needed;

•Advocate for patients and families by linking patients with needed agencies and resources;

•Document all aftercare and transitional care information in member online records

•Attain discharge and transition of care plans from discharging facilities and evaluate such plans to ensure compliance with clinical and quality requirements.

MEDICAID SERVICE COORDINATOR

December 1994 – May 2019

OHIO DEPARTMENT OF JOB AND FAMILY SERVICES & OHIO DEPARTMENT OF MEDICAID

• Conducted health services oversight for Medicaid consumers and service providers to ensure quality, coordinated health care from beginning to end of their 18 -month enrollment period;

•Investigated Medicaid consumers and providers suspected of Medicaid fraud and abuse. Developed and submitted technical written investigatory report findings, of pertinent consumers and providers;

•Provided consumers, providers and other stakeholders with technical assistance relative to the interpretation, implementation, and promulgation of state and federal Medicaid program rules, regulations, and policies;

•Selected by upper level management to assist in the implementation of the department Home Choice Program. In this role I actively managed the Passport and Care Star programs by daily interpretation and implementation of federal & state rules, statues, and procedures;

•Represented the bureau by verbal and written testimony in consumer and provider hearings via the research, development, and implementation of state and federal Medicaid program rules, regulations and policies;

•Educated providers, consumers, and other stakeholders relative to state, federal, and departmental via the management of multiple phone lines;

•Conducted provider reviews to determine and ensure program compliance, and recommended corrective actions when required;

•Responded both orally and written manner to consumer and provider inquiries from legislative officials;

•Maintained accurate, detailed reports and records;

•Consulted and coordinated with healthcare team members to assess, plan, implement, or evaluate patient care plans;

•Assessed the needs of individuals, families, and communities, including assessment of individuals' home or work environments, to identify potential health or safety problems.

•Instructed individuals, families, and other groups on topics such as health education, disease prevention, and implemented health improvement programs.

EDUCATION & TRAINING

MASTER OF SCIENCE - PSYCHOLOGY, CLINICAL COUNSELING & EDUCATION - UNIVERSITY OF DAYTON VIA CAPITAL UNIVERSITY Bexley, Ohio

BACHLOR OF SCIENCE –FAMILY RELATIONS & HUMAN DEVELOPMENT

/PSYCHOLOGY and SOCIOLOGY

OHIO STATE UNIVERSITY Columbus, Ohio

• Mediations Training via the Columbus Bar Association

HONORS & AWARDS

• Licensed Marriage and Family Counselor & Social Worker with the State of Ohio (S.0010881).

TOOLS & TECHNOLOGY

•Daily use of Workday to record daily employment hours and requests for leave;

•Epic Electronic Health Records (EHR/EMR) computer system to attain and disperse patient hospital information to outpatient settings;

•Fifteen years’ experience with Excel for the development and extrapolation of detailed information on spreadsheets; and

•At least 20 years using Word and Outlook to professionally incorporate information for office reports, letters, and intra/inter-departmental communication.

PUBLICATIONS

• Developed office training manuals in the Primary Alternative Care and Treatment Program (P.A.C.T) and the Prior Authorization Unit ((Ohio Department of Job and Family Services,)) for the knowledge enhancement of new and existing employees.

AFFILIATIONS

•1990 – Present: Presiding Judge or Machine Judge with Franklin County Board of Elections

•2001 - 2004 Active member of the Ohio Department of Job and Family Services'(ODJFS) P.I.E {Personnel Investment and Enhancement Committee.

VOLUNTEER WORK

•2018 – 2022- Franklin County Children's Services Volunteer Mentor/ Special Events

Volunteer;

•2015 – Present : Faith Mission monthly volunteer via Joshua Generations Church;

•2008 - 2011- Created Overcomers Christian Center Volunteer Employment Specialist;

•1993 - 1994 -Maryhaven Drug and Alcohol Services- Volunteer/Graduate Internship:

Counseling adolescents, adults, families, and groups;

1992 -1993 - Hilltop Civic Counsel Volunteer/Graduate Internship:

Developed and conducted adolescent workshops including statistical outcome analysis. Also provided adolescent, family and geriatric individual and group counseling.

•1990 – 1991- Huckleberry House - Intake and crisis counseling volunteer

References Available Upon Request

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