Davida W. James

469-***-**** ad2y5h@r.postjobfree.com Dallas, TX

CAREER SUMMARY

With over 20 years of experience, I have had a great deal of opportunities to gain knowledge and mature as a professional career have led to promotions or acceleration throughout companies. I have been both a leader, a part of management teams, and developed strengths in customer service, planning, sales, team building as well as plan development.

TECHNICAL SKILLS

AWS Certified Cloud Practitioner (In progress, expected date of completion Nov 2021)

● AWS CloudFormation

● AWS Systems Manager

● AWS CloudWatch

● AWS CloudTrail

● JavaScript

● Kubernetes

● CI/CD (Jenkins)

● Ansible

● HTML

● Windows server

● Linux

● SQL

● Python

● Bash Scripts

● CSS

● CLI basics

EXPERIENCE & TRAINING

Entity Data Engineering Program (10/21-Current)

Active participant in a 1 year Data Engineering program. Currently learning Ruby, Python, SQL, Editing, Coding, Data Visualization and Machine Learning. Expected graduation date is December 19th, 2022.

Generation Junior Cloud Practitioner Program (08/21-10/21)

Training Participant

Active participant in a 10-week Jr. Cloud program, spending over three hundred hours learning to configure, deploy, and manage cloud infrastructure using different tools and writing basic shell scripts. Learning basic knowledge of Python, AWS, Linux, and DevOps to support IT operations related cloud-based environments.

AmeriCorps (3/20-09/20)

Employment Coach

Trained multiple candidates with resume writing, soft skills preparation, job etiquette

Implemented a job coaching strategy with employers

Assisted candidates with disabilities in learning and excelling in multi-job functions

Best Buy (08/15-08/19)

Phone Operations Lead

Grew a new team of phone bank operators from 0 to 10 representatives within 3 months

Promoted from Cashier Lead to Customer Service Lead within 60 days

Became Team Lead of multiple departments within an organization

Met sales goals of over $25,000 for home appliances materials

Kroger Stores Inc (06/16-08/19)

Overnight Operations Lead

Developed procedures for ordering, receiving, pricing, and stocking for the department

Hired and trained grocery department personnel

Created performance standards for department

Blue Cross Blue Shield (10/13-04/15)

Customer Service Representative

Answered customer phone calls answering questions and offering services

Collected and updated customer information to ensure coverage was correct

Assisted customers in filing claims as well as making and receiving payments

Entered customer service notes into customer files after any contact for future reference

EDUCATION

University of Central Arkansas

Pre-Med Biology Major

2003-2008

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