Hani Fossum

Houston, TX ad2y2m@r.postjobfree.com 1-713-***-**** www.linkedin.com/in/hani-fossum

QUALIFICATIONS PROFILE

Strategic professional with strong analytical mindset and valuable experience gathering and analyzing business requirements to foster innovation and operational resilience. Excel at keenly examining business processes to identify problematic areas and implement action plans to ensure proper execution of processes within set parameters. Instrumental in controlling and mentoring teams, strategizing and enacting contingency business plans, and leading change management.

Solution-oriented individual; capacity to work closely with stakeholders to understand needs and pain points and offer impactful solutions to business problems.

Ability to encourage innovative thinking to explore new ideas and approaches for addressing research challenges. CORE COMPETENCIES

Business Management & Expansion

Process Analysis & Optimization

Risk Assessment & Mitigation

Change Implementation & Control

Cross-functional Team Collaboration

Transformation Program Execution

Streamlined Data Analysis

Strategic Planning

Client Service Excellence

PROFESSIONAL EXPERIENCE

H & H Industrial Resources SDN BHD, Kuala Lumpur, MY 2018 – 2022 Founder & Business Development Manager

Collaborated with SIRIM as innovation partner to prepare premium hand sanitizer. Formed strategies and seamlessly operationalized contingency business plans to ensure business resilience.

Conceptualized, developed, and enacted purposeful marketing plans aimed at successfully launching new product in competitive market, along with creating and executing launch of e-commerce website to showcase complete product line.

Nurtured culture of accountability and guaranteed seamless implementation of operations, leading to driving collective success in achieving business goals and value creation.

Succeeded in obtaining licensing agreement with Petronas for provision of Personal Protective Equipment (PPE), workshop tools, and fasteners.

IBM Client Innovation Center, Cyberjaya, MY 2015 – 2017 Shared Services Manager

Observed requirements to direct and synchronize comprehensive aspects of agile team's performance, scope, cost, and deliverables. Attained clients’ trust in punctual and effective status reporting through consistent delivery of precise and thorough updates with transparency. Partnered with counterparts in Australia/New Zealand to create, sustain, and offer direction for contract/project management processes and tools.

Showcased great expertise in initiating and facilitating change, monitoring and assuring prompt deliverables, addressing issues, implementing risk mitigation strategies, and consistently driving client satisfaction.

Led project management, directing and motivating team members to reach project goals while adhering to set parameters.

Established metrics for project performance management to analyze, track, and optimize project success. Baker Hughes International, Kuala Lumpur, MY 2014 – 2015 Cash Flow Manager

Prepared, tracked, and reported key performance measurements intending to raise efficiency of billing and collection processes.

Worked closely with SEA Billing, Sales, and Operations teams to reduce DSO and Lapse Days, optimizing cash flow.

Showed active involvement in conducting deep research to identify, assess, and enact best practices for improving reliability and performance of processes.

NACE International, Kuala Lumpur, MY 2012 – 2014 Market Research Analyst

Organized and established project timelines and milestones using appropriate project management tools. Mapped out qualitative and quantitative research plans to inform potential business strategies. Selected most suitable research methodology and techniques for planned research activities. Ensured accurate descriptions of business opportunities within plans and documents. Incorporated data reflecting needs and preferences of members, along with key resource requirements and timelines. Integrated pricing, positioning, and distribution strategies into plans and documents. HANI FOSSUM Page 2

Collaborated with internal stakeholders and management to gain deep understanding of business objectives and create accurate documentation.

Designed qualitative and quantitative research plans tailored to specific new/existing products.

Liaised with senior management and Market Managers to assist in developing effective product business plans and comprehensive marketing strategy documents.

Analyzed data, composed reports, and provided actionable recommendations to drive informed decision-making.

Utilized analytical competency to assess competitive environments to extract valuable insights and provide informed recommendations for strategic planning.

Malaysia LNG SDN BHD, Bintulu, MY 2011 – 2011

Business Process Improvement Executive

Exhibited true commitment to achieving and maintaining high performance in work in alignment with business goals and objectives. Carried out assessments, made selections, coordinated activities, monitored progress, and performed gap analyses to support relatives. Spearheaded integration of value interventions, tools, and methodologies to enhance overall performance.

Formulated influential business strategies aimed at supporting line departments in executing internal transformation programs within set parameters.

Developed and implemented distinctive mindset, behavior, and culture within the working team, fostering innovation and yielding positive outcomes for business.

Shell Global Solutions (Malaysia) SDN BHD, Kuala Lumpur, MY 2007 – 2011 Business Support Analyst

Nurtured results-oriented culture by emphasizing importance of swift action and dedicated commitment. Coordinated with customers and individuals of Chennai, Activity Leads, and CDM Helpdesk on multiple project-related matters. Interfaced with various P&T groups to assure seamless communication and fostered collaboration for effective project execution. Prepared customer reports for WEL, BLNG, and MLNG departments, assuring informed decision-making. Acted as focal point of Global Solutions Upstream (GSU) for CDM in GSMY, offering necessary guidance to team members. Arranged and oversaw diverse activities in collaboration with professionals in Europe and other regions. Established and secured necessary approvals for acquisition accounts while complying with set requirements. Gathered data and presented findings, including business cases with economic models and risk assessments.

Led After Action Reviews with project team to capture valuable insights for future application, consequently enhancing project performance.

Delivered essential backup support to Senior Managers by carrying out additional project analyses.

Acted as central point to administer crucial customer communication records, ensuring data accuracy and accessibility.

Tracked and coordinated Customer Service Information (CSI) feedback to facilitate improvements in service quality while guaranteeing proper closure of projects.

Served as main liaison with clients, addressing concerns appropriately by communicating with Senior Managers.

Disseminated critical transactional information essential for bolstering performance of Delivery Group.

Attained vast knowledge and experience in handling deals categorized under Track 1, 2, and 3, along with liaising with Service Managers to efficiently address and resolve pending deals under favorable terms. EARLIER CAREER HISTORY

MARA Officer • Education Department for Ministry of Agriculture and Rural Affairs, Kuala Lumpur, MY Account Executive • DDB International, Kuala Lumpur, MY EDUCATION & PROFESSIONAL DEVELOPMENT

UNIVERSITY OF EAST LONDON • BA (Hons) Business Administration ADVANCED MANAGEMENT AND TECHNOLOGY CENTER • Diploma in Management MALAYSIAN ASSOCIATION OF YOGA INSTRUCTORS • Certified Yoga Instructor

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