Frank Harris

**** ********** ***. ******* ******** 23661 (757) 723 - 6948

ad2xcg@r.postjobfree.com

Professional Summary:

Exceptionally hardworking and dedicated warehouse and logistics worker with excellent attention to detail. Considerable experience in customer service, maintenance and grounds management: always looking for innovative ways to become an asset to the organization.

Professional Qualifications:

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•Extensive industrial production experience base

•Strong familiarity with a variety of shipping containers

•Exceptional skills in working well in difficult and stressful environments

•Able to communicate with clients to provide resolution to inquires

•High ability to adhere to strict deadlines

•Good ability to work independently or as production team member

•Outstanding experience in mentoring the youth

Work Experience:

Ronald Chavers Lawn Care Service – Hampton, VA October 2016 - Present

Customer Relations

•Provide lawn care service for customers with “Grade A” performance. Every aspect of lawn care is done on commercial and residential properties.

Ibex Global - Hampton, VA June 2007 – September 2016

Customer Representative

•Resolve complex billing issues for AT&T customers, using six different computer systems. We explain to our customers in detail their concerns regarding the charges on their bill.

•Once issues on the bill are resolved we transition into a sales pitch for AT&T’s Fiber Optic Technology services for Internet, U-verse Voice (phone), U-verse TV, Wireless (cell phone) and Direct TV. Our projected goal is to build revenue for our Fiber Optic Technology.

HSBC (Household – Finance) September 2005 – May 2007

Virginia Beach, VA

Research Analyst (Internship)

•Audited loan account balances along with managing accounts on legal ledger spreadsheets.

•Researched past accounts to send balances to collection agencies to collect balances due.

•The team also, worked in conjunction with our legal department to ensure proper handling of accounts, as well as communicating indirectly with the courts.

Northrop Grumman, Newport News, VA July 1999-August 2005

Engineering Design

•Graduated from a Design Trainee Program from Northrop Grumman, designed to teach individuals the skills needed to become designers of Naval Ship and Submarines.

•Received a promotion to the piping department for submarines developing and revising submarine piping system assemblies on drawings using Computer Aid Design tools, along with communicating with Sup Ship (Senior Naval Officers) for signatures to get drawings out on schedule...

Education:

September 2005 – May 2007, Hampton University, Hampton, VA

Applied Science

Associates Degree

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