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Customer Service Rep

Location:
Tolleson, AZ
Posted:
January 19, 2024

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Resume:

Gabriella Murray

Phoenix, AZ *****

ad2xal@r.postjobfree.com

602-***-****

Highly motivated individual who seeks knowledge and who is passionate about helping others. One who will motivate and uplift their surroundings peers and thrives off competing. Success is not measured in ones’ own achievement, but measured on how they impact the success in others’ lives.

Work Experience

Admission Assistance

True Answers Community Wellness

September 2022- Present

The role in my position was to provide the patients with enrollment papers, ask them medical questions that was needed, check patients insurance to see if insurance is active, guide patients back to the nurse for further assistance. Intake patients personal information into files as well with any additional documents. Print out documents from nurses as well with BHP place documents securely into files. Schedule nurse to come in for patient’s drug testing. Collected receipts for financial purposes, input any financial funds that were used into the data system, sent over insurance billing for our patients . Make sure notes are imputed into the system for each patient.

Receptionist/HR Assistant

Benchmark-Tempe Az

April 2022- September 2022

The role in my position was to schedule executive appointments as well as catering, taking inbound calls directing our customers to the right department. Opening the mail scanning and emailing to the right department, restocking office and kitchen supplies as well ordering supplies as needed. Mail out packages and deliver the incoming packages to the proper executives.Directing our new hires around the building in a welcoming manner.

Receptionist/Administration

Aurora behavioral health system- Glendale AZ

November 2020 to April 2022

The role of my position I take BHT’s as well as nurses and patients temperature when they come in, I also get The patient information to be assessed for help, I give the nurse a call to come get the patient once the patient is ready to go back to be assessed. I faxed over reported information to our patient services I also pick up calls from family members for the patients, make sure the lobby stays clean for our guests.

Customer Service Rep/ Collections

McKesson- Scottsdale, AZ

February 2020 to May 2022

I take inbound calls regarding financial support for the cost of the Entresto medication, the medication is for patients that have heart failure, if needed I will reach out to the doctor for further information. Patients call in to sign up for different programs, I assist the patient signing up for programs for the cost of medication. I also receive fax’s and intake the patient’s personal information. At the end of the day my job is to get the help that the patient needs.

Customer Service Rep/ Data Entry

Verizon wireless

Oct 2019 to February 2020

I would take customers payment as well in taking inbound calls, and making changes to there account.I make sure I’m promoting who I’m working for. Communicating with the customers as well as building a connection with them.Showing up on time and being presentable through my whole shift. I also was rewarded by my customers for being able to fulfill their needs.

Caretaker

Proverbs Group Home

April 2019 to Oct 2019

Giving Client there medicines, taking them to there appointments, interacting with them, guiding them through difficult subjects.

Receptionist/Administration

Pacific Dental Services - Phoenix, AZ

May 2016 to April 2018

I would schedule and confirm appointments. Post charges and payments, as well as help with patients flow from front office to back office. I made patients feel at ease by providing them with a good first impression of the practice. I created patients files and respond to patients inquires by phone, email and in person.

Education

Esthetician in Esthetic Licensed by State Board of Arizona: Esthetic pending

Avalon School of Cosmetology - Phoenix, AZ

July 2018 to December 2018

Communication

Paradise Valley Community College - Phoenix, AZ

August 2017 to December 2017

High school or equivalent in High school diploma

Thunderbird High School - Phoenix, AZ

August 2014 to May 2017

Interior design

Scottsdale Community College- Scottsdale, Az

Present

Skills

Good communication skills, positive attitude, strong work ethics, and self confidence,

Chemical Peels, Waxing: Brazilian, Facials, Eyelash extension, Massage, Microdermabrasion

Host (1 year)

Receptionist (4 years)

Administration Assistance (4 years)

Training

CPR/ First aid Certified

Microsoft Office ( 3 years)

Documentation (3 years)

Powerpoint

Microsoft Excel (4 years)

Bookkeeper ( 3 years)

Reference

Samantha Western 623-***-****

Lisa Robles 602-***-****

Sarah Castillo 623-***-****



Contact this candidate