Technical Support Specialist
Resume:
Zoran Bogdanovic
Technical Support Specialist
Malden, MA 02148
ad2w2c@r.postjobfree.com
Twenty years' experience in the It field. Promote optimal performance, reliability, and security across core business systems
Results-driven professional offering a progressive, twenty -year career in information technology. Expertly manage technical support operations, diligently troubleshooting issues to identify root causes and prevent recurrence.
Process improvement champion with a history of implementing new procedures and technologies to strengthen security posture, enhance operational efficiency, and control costs.Proficient in social media including Linkedin, Twitter, Facebook, Instagram, Pintrest etc. Authorized to work in the US for any employer
Work Experience
Analyst II
DXC Technology - Andover, MA
October 2023 to Present
Variety of IT supports
Refresh Specialist
Raytheon - Woburn, MA
April 2019 to October 2023
Implementing Windows 10 transition
Technical Support Specialist
RACNPS
June 2000 to January 2019
Provided technical support to end-users, leveraging broad-based expertise to handle problem identification, diagnosis, resolution, and escalation via helpdesk system, telephone, and remote support tools. Performed security administration functions for user, data, and remote access. Help Desk Technician
Circuit City - Billerica, MA
March 1998 to June 2000
Performed troubleshooting, repair, and maintenance of computer systems, hardware, peripherals, and telephony. Analyzed system requirements to efficiently isolate and resolve a wide array of technical issues. Participated in large-scale upgrades and installations. Selected Accomplishments
Quickly learned and master proprietary applications. Demonstrated outstanding customer services skills, consistently receiving high rating on client satisfaction surveys.
Professional Development
CompTIA A+ HP certified Dell certified Toshiba certified IBM certified Circuit City Service, Clerical, MA
Education
B.S in Mechanical Designer
University of Tuzla .Tuzla BiH
Skills
• Business Continuity (Less than 1 year)
• Data Backup (Less than 1 year)
• DOS (Less than 1 year)
• Excel (Less than 1 year)
• Mac (Less than 1 year)
• MAC OS (Less than 1 year)
• Microsoft Office (Less than 1 year)
• MICROSOFT SHAREPOINT (Less than 1 year)
• MILLENIUM (Less than 1 year)
• MS OFFICE (Less than 1 year)
• Outlook (Less than 1 year)
• PowerPoint (Less than 1 year)
• Project Management (Less than 1 year)
• Salesforce.com (Less than 1 year)
• SharePoint (Less than 1 year)
• Strategic Planning (Less than 1 year)
• System Administration (Less than 1 year)
• SYSTEMS ADMINISTRATION (Less than 1 year)
• Testing (Less than 1 year)
• Word (Less than 1 year)
• Windows
• Microsoft Windows Server
• Operating systems
• Technical support
• Help desk
• Desktop support
• Remote access software
• IT
• VPN
• LAN
• Mac OS
• Software troubleshooting
• Active Directory
• Computer networking
• Microsoft Exchange
• System administration
• iOS
• SharePoint
• Network Support
Links
http://www.linkedin.com/in/zoranbog
http://www.zoranzb.com
Certifications and Licenses
CompTIA A+
June 2001 to Present
Apple Certified Mac Technician
CompTIA Security+
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