Human Resources Resource

Raymond T. Conrad, Jr.

m: 561-***-****

ad2w0c@r.postjobfree.com

Human Resources: Training: Recruitment: Program Implementation MBA with Specialization in Human Resource Management Extensive Training, Development, and Coaching Experience Strengths in Recruitment, Interpersonal Communications, Team Building, and Facilitation Proven ability to build first time and award-winning training programs, recruit and retain teaching staff and students, and optimize organizational effectiveness through strengths in policy and process design. Effective communication skills with an elevated level of comfort developing and facilitating courses, executing sales and marketing initiatives, and leading negotiations to secure staff, students, and clients. Meet and exceed performance goals through ingenuity and diligent follow through. Additional core skills include:

− Organizational Development & Effectiveness

− Training Program Design & Implementation

− Process, Policy, & Procedure Design

− Human Resources Management

− Needs Assessments of Adult Learners

− Succession Planning & Management

− Student Recruitment & Retention

− Course Creation & Facilitation

Professional Experience

Famous Supply– Akron, Ohio 2023-Present

Director of People, Learning and Development

Developed and implemented leadership development program, career pathing and learning and development programing for all members of the orgainization. Maintainced, audited and maintained the current LMS system. Worked cross- functionally across the organization to help build better collaboration and communication amongst departments. Successful launch of the company’s annual leadership summit.

• Leadership Development Program: Built and facilitated program, including qualifications for entry, content development, content procurement, and follow-up. Coursework included in the program includes MBTI, Emotional Intelligence, Problem Solving, Delegation and Empowerment, Crucial Conversations, Radical Candor, Dealing with Difficult People, Accountability.

• Career Pathing: Developed and designed the first career path for the organization which is Inside Sales. This project included curating all content, auditing all historical course work for relevancy, partnering with various departments in the organization to develop a shadowing component, housing and tracking the program inside of the LMS for tracking, and communication and implementation.

• One to One Program: Revamped and relaunched a standardized process for facilitation of effective one to one meetings for all levels of the organization. This project included teaching effective listening, coaching and effective feedback techniques. Created tools for all employees to use in their meetings which included collatoral, coaching questions, quick guides and best practices. Of date, 400/1000 associates at Famous Supply have taken the course.

• Cultural Engagement Video project: Famous Supply is built on a foundation of 40 core fundamentals. This project is a collaboration with Marketing to ensure that we are continuing to embed the current value system into the culture. Each week an associate in the organziation is chosen to elaborate on the what a particular fundamental means to the them via video medium. This video goes to the organization and lives on the Famous Supply YouTube page. Responsibilities included recruiting and coaching participants, reviewing and approving scripts, and ensuring that the final video articulated the fundamental effectively.

• Leadership Summit: Worked with one other associate to build and host the entire two day program. This included establishing a theme, curating all content, finding guest speakers, securing a venue, ordering gifts, awards, and raffle items, establishing menu, and hosting.

Redwood – Independence, Ohio 2013-2023

Director of Organizational Development

Previous: Director of Learning and Development

Previous: Training Manager

Developed from the ground up, maintained, and implemented successful training programs for various staff members including Property managers, Leasing Professionals, Service Technicians and Corporate Staff. Courses in sales, marketing, safety, compliance, software systems, and internet security training. Implementation and facilitation of coaching and leadership programs with courses that include, but are not limited to, accountability, delegation and empowerment, coaching and problem solving.

• Mentoring Program: Designed and developed a program that encompasses all newly hired employees and pairs them with a trained on-site employee with the same job functionality.

• On-Boarding Program: Consistent with the Mentoring Program, developed the On-Boarding program for all new employees that includes all required training, as well as job specific requirements to ensure success in given area of expertise.

• Organizational Development Programs: Built career pathing and career development programs across various levels of the organization to fortify bench strength. Program content includes various learning strategies, such as job shadowing, eLearning, mentoring and live instruction. Created courses in accountability, emotional intelligence, psychological safety, delegation and empowerment, problems solving and coaching.

• Leadership Training Program: Helped build and facilitate our current leadership program (LEAD), including qualifications for entry, content development, content procurement, and follow-up.

• Succession Planning: Implementation and upkeep of our current succession plan, including identifying gaps of potential successors and building learning plans to close those gaps. Associated Estates Realty – Columbus, Ohio 2007 – 2013 Career Development Instructor

Developed, maintained, and implemented successful training programs for various staff members including Property Managers, Assistant Property Managers, Leasing Agents, and Service Technicians. Courses were in both sales and marketing as well as software implementation. Platforms consisted of both classroom and web-based training.

• On-Boarding Program: Consistent with the Mentoring Program, developed the On-Boarding program for all new employees that includes all required training, as well as job specific requirements to ensure success in each individuals given area of expertise.

• Training Videos: Developed a series of training videos for implementation into both our current training curriculum as well as use on our intranet to entice and enhance our training. This included scripting, shooting, acting, and editing.

• Course Development: Designed a new course entitled Property Manager Finance as well as edited existing courses using both Power Point and Prezi.

• Acquisitions and Disposition Management: On-boarding of new employees at properties acquired at Associated Estates. Developed criteria for bridging the gap for new employees prior to formal training to ensure the new property was able to run smoothly through the transition. Helped show and dispose assets and worked through due diligence process ensuring smooth transactions. Property Manger

Exceed performance objectives, leveraging the ability to assess and tailor to the needs of target consumers, to drive closing ratios of at least twelve percentage points above the industry average and improve occupancy from 92% to 97%. Follow up on internet, cold call, and walk-in leads, maximizing closing ratios by promptly responding to prospects’ inquiries.

• Customer Service: Ranked as a top leasing consultant—due to the ability to assess needs, identify requirements, and conduct effective negotiations with current and prospective clients.

• Budgeting: Work closely with the regional manager to create, establish and maintain a budget for the year based off the perimeters set forth from both the current and previous market structure. Success rate in achieving budgeting goals has been in the 98% percentile.

• Account Management: Work with diligence to meet the needs of existing clients, playing an integral role in growing retention at least twenty percentage points above industry norms and achieving occupancy rates of up to 97%.

• Regulatory Compliance: Gained fluency in Fair Housing Act regulations and rules, completing significant training to ensure 100% compliance while showing and leasing apartments in this 392-unit complex.

• Accounts Receivable: Work with diligence to meet the goal of under 1.5% balance on all accounts in any given month.

• Accounts Payable: Work with vendors and A/P staff accountants to ensure on time payments each month, as well as using various software to ensure accurate payment.

• Sales Staff Management: Managed leasing staff in such a way to ensure the property as one of the highest performing teams in the entire Associated Estates Portfolio.

• Acquisition Management: Managed Associated Estates property in Pickerington through a successful sale and maintained occupancy and financial goals through due diligence and transition period. Raymond T. Conrad, Jr. - 2

m: 561-***-****

G-Star School of the Arts for Motion Pictures & Television – West Palm Beach, Florida 2003 - 2007 Theatre Department Chair & 10th Grade Artistic Director (2004-2007) English Department Chair & 9th Grade English I Honors Instructor (2003-2004) Recruited to play an integral role in the development and launch of a new institution, focusing efforts on creating an academically sound drama department, recruiting teaching staff, and developing first-time curriculum, lessons, activities, scope, and sequences in accordance with state standards and institutional vision. Staffed department with dynamic and motivated instructors capable of flourishing in a demanding and highly fluid environment. Collaborated with administrators and faculty to increase effectiveness and the success of students as the institution experienced explosive growth to seven hundred students in year 4. Led five courses each academic year, produced two shows annually in addition to the Student Showcase and active involvement in motion picture production.

• Infrastructure Design: Developed a student-centered drama program for the largest film, television production, and acting high school in the nation, resulting in receipt of “Superiors” and “Critic’s Choice” honors.

• Recruitment & Selection: Served as one of the first faculty members; charged with recruiting, screening, and hiring teaching staff to assist in the development of a drama department that fueled achievement of academic goals. G-Star School of the Arts for Motion Pictures & Television – Continued

• Process Design & Management: Led the planning and execution of annual productions requiring collaboration with peers and students to ensure achievement of theatrical and technical objectives.

• Coaching & Training: Served as an acting coach and prepared students for local and statewide competitions. Rude Mechanical Productions – West Palm Beach, Florida 2005 - 2007 Artistic Director in Charge of Production

Built from the ground up, working in conjunction with three partners to create nonprofit business, organizational infrastructure, and production schedules. Developed company’s mission and selected high-quality productions supportive of the founders’ artistic vision. Controlled and allocated financial resources and developed and monitored production budgets.

• Internship Program Development: Recruited talent by initiating an internship program with G-Star School of the Arts, providing pre-professional majors with the opportunity to learn and work with professional company actors.

• Production Management: Managed the production lifecycle and provided overall artistic direction; served as Director, Stage Manager, and Actor in numerous productions. Florida Atlantic University – Boca Raton, Florida 2001 - 2002 Adjunct Faculty (Fall 2002); Graduate Teaching Assistant (Spring & Fall 2001) Worked with students—groups of up to one hundred—to identify individual learning styles and facilitate achievement of development goals through differentiated instruction.

• Training & Development: Teamed with adult learners to assess needs, develop individualized training strategies, and ensure achievement of learning outcomes and student objectives. Academic Background

Franklin University – Columbus, Ohio 2010

Master of Business Administration, Concentration in Human Resource Management Florida Atlantic University – Boca Raton, Florida 2002 Master of Fine Arts in Acting

Michigan State University – East Lansing, Michigan 2000 Bachelor of Arts in Theatre

Certifications & Affiliations

Emotional Intelligence Certification

Coaching Certification

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