Karen Inglis

** ******** **., **** **. Louis, ***67

636-***-****

HITEK, St. Peters, MO December 2022-October 2023 Patient Care Representative DME

Field phone calls for all departments including limb and brace

Create new patient charts

Work with therapists at area facilities and hospitals to obtain documentation for patient’s insurance

Work with HITEK wheel-chair specialists seeing patients for evaluations according to their specific needs

Help coordinate technician schedules for drop or pick up of equipment, or assess patient’s issue with their specific wheelchair

Create needed documents for patient’s insurance to pay for DME

Insurance: verify, check amount owed by insurance, update in patient’s chart

US TECH (Contract), St. Peter’s, MO: August 2021-October 2022 Patient Access Representative Outpatient Therapy

EPIC scheduling of appointments for new and recurring patients physical, occupational, and speech therapy

Reminders of patients for new evaluations for the next business day

Input of Billing Codes in Soarian for Physical therapy, Occupational therapy, Speech therapy

Input of new demographics and Insurance Cards in Soarian

Scan the signed plan of Care for patient and communicate this to the therapist

Field phone calls for all personal and communicate through TEAMS

Restorix Health, St. Charles, MO: October 2018- April 2021 Front Desk Coordinator Wound Care Clinic

Daily Entry of Wound Care referrals

Insurance verification of all patients

Document scanning in company system

EPIC scheduling of appointments for new and recurring patients

Daily reminder calls for patient appointments on the next business day

Scrubbing and entry of daily and weekly charges for visits conducted in Wound Care Clinic

Monthly reconciliation of bills entered in hospital system from Wound Care Clinic

Assist in establishing new providers in Wound Care Clinic

Medical Transportation Management, Lake Saint Louis, Jan 2018- October 2018 Help Desk Representative/CSR

Answer calls from transportation providers having issues

Assist providers via text, chat, or fax

Triage issues with transportation providers

Resolve payment issues to providers

Assist customers via setting up transport trips

Assist location of customers

Resolve log in issues for providers

Pathways Community Hospice, Chesterfield, MO 2005-2017: Community Relations, Administrative, Medical Records

Document weekly team meetings, preparation of system reports, track productivity for Management.

Data Entry of daily Hospice Referrals

Weekly Entry of Staff schedules for clinical managers

Scanning of all documentation required by management

Emailing Consents to family members, typing letters for management, etc.

Tracking answering service log daily

Create new contracts and maintain contract data base

Event planning- collaborating with community relations director

Maintain outside education database

Maintain time sensitive weekly schedule for Nurse Practitioner

EDUCATION

BA

COMMUNITY SERVICE & VOLUNTEERISM

MS Society - volunteer for MS 150, MS walks, and helps with fund raising for the Gateway chapter.

Alzheimer’s Association

References available upon request

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