Crystal West

St. Louis, MO *****

ad2v81@r.postjobfree.com

+1-314-***-****

Summary:

• Extensive experience working in customer service with detailed attention to the health care industry

• Duties includes performing phlebotomy on inpatients outpatients from neonates to geriatrics, answering phones, providing customer service, delivering specimens to the lab, verifying reports, etc.

• Performing data entry of lab test.

• Performing phlebotomy on inpatients/outpatients including patients at the Siteman Cancer Center ordering lab tests faxing results answering phones preparing specimens to be shipped for further testing.

• Performed venipuncture from inpatients to outpatients for neonates to geriatrics, answered the phones, ordered lab test, processing specimens, performed pathology, assisting nursing staff with the ordering of proper lab tests, filed DRS reports, batching specimens, performing QC.

• Taking units of whole blood to make transfusable products such as packed red cells Leucko- depleted red cells cryoprecipitate pheresis platelets labeling products according to abo/rh-type pulling quarantined products shipping products to hospitals in the MO/IL region etc. Authorized to work in the US for any employer

Work Experience

Collection Specialist

U.S. Bank - St. Louis, MO

December 2022 to Present

This is a bank call center. I worked remotely in credit card collections taking inbound/outbound calls from customers and contacting customers regarding delinquent accounts, collecting payments, negotiating, enrollment of loss mitigation programs etc

Packer/Picker

Amazon Warehouse - Saint Charles, MO

September 2021 to January 2022

I worked for Amazon in warehouse as a packer/picker Patient Registration Specialist

Affinia Healthcare - St. Louis, MO

October 2020 to May 2021

• Performs patient registration for COVID-19 testing which entails the gathering of information from patients within Hipaa regulation.

• Perform temperature checks on employed and patients.

• This is a contracted position through Beacon Hill Staffing. Working in the community assisting with different projects for self-help that provide resources to assist in inner city areas DOJ

Charter/Spectrum Communications - St. Louis, MO

March 2020 to July 2020

Charter Communications Inc. - St. Louis, MO

March 2020 to July 2020

Customer Support

• This is an inbound call center.

• This job entails taking calls from the Field Technician who is in the customer’s home installing services, my job is to insure the field technician installation went smoothly including resetting modems, provisioning, building switches for phone service’s through Charter Legacy, Spectrum, Time Warner and Bright House using various software programs when their tech mobile is down or when troubleshooting is required

Customer Service Sales Advocate ll

Concentrix - St. Louis, MO

June 2017 to February 2020

Customer Service Advocate II

• Worked in an inbound/ outbound call center contracted thru United Healthcare. I’m licensed for Medicare and Medicaid in all 50 states in accident and sickness to sell health insurance and other products to Medicare recipients

• Selling Medicare Advantage Plans

• Selling Prescription Drug Plans

• Verifications of prescription medication

• Answering any questions regarding products and plans

• Escalations

• Payments and billing

• Coverage areas

• Customer Service

• Decision-making

Laboratory Assistant

Gamma Healthcare, Inc. - St. Louis, MO

January 2019 to May 2019

Gamma Healthcare, Inc. - Saint Louis County, MO

January 2019 to April 2019

Lab Assistant

• Placing specimens on analyzer, changing the reagents and monitoring machines. Calling critical results. Ordering lab test for Microbiology once those test are performed plating specimens for cultures data entry of CPT codes ICD9/10 Codes.

• Ordering lab tests

• Plating specimens

• Data entry

• CPT coding

• Analyzer

• Processing

• Batching

Lab Associate/Phlebltomist

Opusing LLC ( staffing agency) - Belleville, IL

March 2017 to June 2017

• I work thru agency for Op using Inc at Belleville Memorial Hospital which is now under BJC.

• My job duties includes performing phlebotomy on inpatients outpatients from neonates to geriatrics, answering phones, providing customer service, delivering specimens to the lab, verifying reports, etc.

• Patient Care

• Phlebotomy

• Customer service

• Verifying reports

Lab Assistant/Phlebotomist

Barnes Hospital thru Staffing Agency - Saint Peters, MO February 2016 to August 2016

• Entailed lots of customer service. Wave testing of influenza, strep, MRSA and also performed and resulted urinalysis. Performing data entry of lab test.

• Performing phlebotomy on inpatients/outpatients including patients at the Siteman Cancer Center ordering lab tests faxing results answering phones preparing specimens to be shipped for further testing. Working at cancer center stocking supplies etc.

General Clerk III

Serco Incorporated - Wentzville, MO

November 2014 to December 2015

• Utilized various programs

• Beta

• Spreadsheet

• Data entry

• Customer service

• SWAT

• TIPS

Education

Certification in Patient Care Technician

Saint Louis College of Health Careers - St. Louis, MO April 2002 to April 2003

Diploma in Modern Computer Technology

Control Data Instit - St. Louis, MO

May 1989 to December 1990

NA in Computer Science

Saint Louis Community College - St. Louis, MO

August 1984 to May 1985

Skills

• Vital Signs

• Laboratory Experience

• Specimen collection / processing

• Medical terminology

• Customer service

• Upselling

• Clerical experience

• Insurance Verification

• Insurance Sales

• ICD-9

• Sales

• Typing

• Negotiation

• Epic

• Insurance sales

• Medical records

• Hospital experience

• HIPAA

• ICD-10

• Computer science

• Medical coding

• Laboratory experience

• Vital signs

• Analysis skills

• Retail sales

• Phlebotomy

• Microbiology

Additional Information

References available upon requests

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