Customer Service Data Entry
Resume:
Experienced Group Sales and service
with success in mobility sales and
service. Proficient in every step of
sales process, working closely with
customers to meet all needs and
promote brand loyalty. Bringing 14
years of experience and sound track
record in sales.
Dependable team member trained in
register operations and customer
service. Contributes to smooth
front-end operations and goes beyond
requirements to handle customer
needs. Reliable, team-oriented, and
efficiently completes assignments.
Upselling Proficiency
Phone Etiquette
Problem-Solving
Data Entry
Customer Service
GED
Pueblo County High School
Pueblo, CO,
06/1989
AT&T Mobility
Secondary Sales Gruop Pueblo, CO 09/2004 to 12/2022 Researched and resolved customer issues.
Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Assisted customers via phone by providing confirmations, answering questions and offering general information. Relayed information on availability, pricing and discounts to customers.
Assisted with customer requests and answered questions to improve satisfaction.
Developed strong customer relationships to encourage repeat business.
Answered incoming calls and providing frontline customer support or assistance with product and service transactions. Consulted with customers to resolve service and billing issues.
Used proven techniques to de-escalate angry customers during telephone interactions.
Mentored new employees on procedures and policies to maximize team performance.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Informed customers about billing procedures, processed payments and provided payment option setup assistance. Assisted customers with making payments or establishing payment plans to bring accounts current.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Domino's Pizza
Manager Pueblo, CO 07/1987 to 08/2008
Turi
Hubert
ad2v4e@r.postjobfree.com
Pueblo, CO 81005
Summary
Skills
Education and Training
Experience
TH
Recruited and hired qualified candidates to fill open positions
Entered time and attendance logs in preparation for payroll. Led team meetings and one-on-one coaching sessions to continuously improve performance.
Minimized staff turnover through appropriate selection, orientation and training.
Completed thorough opening, closing and shift change functions to maintain operational standards each day. Monitored staff performance and addressed issues.
Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training. Enforced customer service standards and resolved customer problems to uphold quality service.
Trained employees on additional job positions to maintain coverage of roles.
Answered product questions with up-to-date knowledge of sales and store promotions.
Delivered high level of customer service to patrons using active listening and engagement skills.
Used suggestive selling techniques to promote add-on sales. Handled money according to company policy.
Accepted cash and credit card payments, issued receipts and provided change.
Calculated and counted change quickly.
Operated cash register or POS system to receive payment by cash, check and credit card.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Matrix Logistics
American Express Proxy Pueblo, CO 06/1991 to 08/1993 Conducted issue-based research to refine campaign context and direction.
Collaborated with community-based organizations and key stakeholders to address community initiatives.
Interpreted laws, rulings and regulations for individuals and businesses.
Advised clients regarding legal matters, business transactions and claim liability.
Contact this candidate