ERICARUDLOFF

Fenton, MO *****

660-***-**** - ad2uwe@r.postjobfree.com

PROFESSIONAL SUMMARY

Diligent and detail-oriented administrative leader with solid background overseeing and motivating staff. Professionally coordinate files, correspondence and resources to boost productivity and facilitate efficient operations. Skilled in general office processes and optimization strategies. Experienced in great customer service and quality assurance. SKILLS

WORK HISTORY

08/2022 to Present Early Childhood Development

KinderCare – Fenton, MO

•Developed and implemented lesson plans based on curriculum for children between the ages of 6 months and 2 years to ensure effective learning

•Supervised play time and education for up to 8 children

•Tracked student progress through regular assessments

•Managed student behavior in the classroom and communicated solutions

•Maintained a safe and nurturing environment

•Coordinated with staff and parents to support academic, emotional, and social growth

02/2022 to 07/2022 Cashier/Produce Clerk

Schnucks – High Ridge, MO

General housekeeping ability

Infection control procedures

Patient relations

Helping with medication

Documentation procedures expert

Performing patient intakes

Collecting vital signs

Grooming and bathing assistance

Strategic decision making

Financial oversight

Operations management

Patient charting

Conflict resolution

Staff training and development

Product Recommendations

Customer Needs Assessments

Packaging and Labeling

Product Stocking and Storage

Customer Service

Pleasantly greeted customers and provided prompt and courteous service. Received and unloaded new items upon delivery and checked products for damage and order accuracy.

Assisted customers with price checking fruits and vegetables and finding requested items in department.

Checked for outdated and overripe grocery items and removed from inventory. Inspected floor displays, noted missing items and immediately replenished merchandise.

Stayed current on available products, store promotions and customer service policies to better serve shoppers.

Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Helped customers complete purchases, locate items and join reward programs. Restocked and organized merchandise in front lanes. Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Collected and authorized payments of guests.

03/2021 to 07/2021 Personal Shopper

Walmart – High Ridge, MO

Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.

Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.

Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Consistently met deadlines and quality goals for accuracy and timeliness. Tracked substitutions and informed customers of changes. Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.

Worked productively with customers to meet order requirements and service expectations.

08/2019 to 01/2021 Admissions Clerk

Pershing Memorial Hospital – Brookfield, MO

Greeted patients warmly to increase comfort and create rapport. Collected information, forms and signatures from patients or family members to create efficient admissions experience.

Safeguarded patient data in compliance with HIPAA and Pershing Memorial facility policies.

Verified insurance information, collected payment or co-payment for services and created record of visit for future billing.

Accurately inputted patient and insurance information into company's computer system.

Communicated important information to supervisor and medical team to reduce chance of errors.

Interviewed patients or representatives to obtain and verify medical history prior to being seen by medical professionals.

Confirmed all insurance benefits met standards of admissions as dictated by policy. Obtained client medical history, medication information, symptoms and allergies. Collected and documented patient medical information such as blood pressure and weight.

08/2019 to 08/2020 L1MA Bristol Manor – Brookfield, MO Documented vital signs and health history for patients in clinic and hospital environment.

Called and faxed pharmacies to submit prescriptions and refills. Scheduled appointments, registered patients and distributed pharmaceuticals as prescribed.

Collaborated with medical and administrative personnel to maintain patient focused, engaging and compassionate environment.

Tested and recorded blood glucose levels.

Ambulated, turned and positioned patients.

07/2019 to 08/2019 Administrator Bristol Manor – Trenton, MO

• Accurately chose shopping items according to the utmost satisfaction of the customer

• Provided customer service by answering questions and guiding customers Worked in a prompt speed by engaging time management skills in corresponding to precise delivery and pick up time

• Distributed accurate medications to corresponding patients

• Charted all behavior, food intake, and medication intake

• Provided cleaning and cooking services to all residents per requests

• Created personal relationships to all resident to insure proper care

• Scheduled lab, x-ray, and outpatient appointments

• Provided customer service in-person and on the phone

• Adhered to all HIPAA and institutional laws

• Communicated all imperative information to appropriate leader

• Evaluated employee job performance and motivated staff to improve performance Managed hourly schedule, budget, census, activities, food menus, and cleaning schedules

• Accurately and promptly passed subscribed medications

• Made sure that all inventory was stocked properly and went shopping or ordered when it became low

• Made sure that the building was state run correctly and the building was up to code Managed all business files, documentation and databases to keep records secure, accurate and current

• Improved processes to maximize operational efficiency

• Aided senior leadership during executive decision-making process. 03/2019 to 07/2019 Certified Nursing Assistant Pershing Memorial Hospital – Brookfield, MO

•Responded to patient alarms and needs-assessment requests to identify course of treatment

•Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures

Documented activities and recorded information in EMR system Preserved patient dignity and minimized discomfort by carrying out duties such as bedpan changes, diapering and bathing

Collected specimens, monitored vitals and maximized patient comfort Documented patient intake and dietary requirements and assisted with feeding. EDUCATION

Associate of Science: Business Management Webster University - St Louis, MO Additional

I also have additional years of retail experience, 3 years of pharmacy technician experience, 1 year of banking experience, 2 years of small business manager of a tanning salon, and 6 months of restaurant experience.

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